Nod32 – Eset: I no longer approve of this software

If your wondering why before today there is only one post for March 2011, you can blame Nod32 by  You can also blame but thats a post for another day. For 5 years now I have used and backed nod32, for that matter on any blog or site I had ads up for this anti-virus software.  I had even had an ad up on this site til this month. However the last 12 months have been hard to bear.  Just like this site, I have removed all eset’s ads and killed my partnership with their company.

Granted nod32 was not exactly a user friendly software, and more so a computer geeks software.  But until last year it was software I would put my name behind, and I made it a point that everyone of my staff had to have it on their machines.  I even installed Nod32 on my parents machines.

The first anti-virus I had ever gotten for a machine was from McAffee, or as me and my tech friends like to call it McCrappy.  If memory serves me correctly there were no updates on my first version.  I soon left them for the same month I got McAffee,  for Norton because I was having registry issues, so I got Norton Systemworks.  My big issue with their company for sometime was that I could not for example: Get my first copy of their software in June, and the next year buy their new version in April having my subscription extended to June of the next year.  Instead it was April of the next year.  Meaning it was not a good idea to buy software months before the end of a subscription.  Regardless of all the new features that were in the next years software.  Another thing I found annoying is that sometimes you had to wait on them to create an executable to remove hard to remove viruses.  What pushed me over the edge was 3 months after getting their latest version I had a major infection, and their software was unable to clean it.  However the 30 day trial of Nod32 was able to.  Which caused me to start buying their multi pc licences of nod32.  Later I would have issues with how deeply embedded  Notron was into my machines regardless of it being installed it would still have processes going on in the background.  When you uninstall a program it should remove all parts of it, and you should not need to go to their site to get something to uninstall everything.  Nod32 would come to seem like the perfect solution after the many issues I had with Norton.

Nod32 – a Firewall that does not remember

My first problem started with the 2010 version of eset’s anti-virus firewall because it was more picky then usual.  I have a Cisco-Linksys Media Center Extender, that until last year never had a problem with firewalls (that and it never had problems with registry program cleaners til last year either).  I thought that if I having it ask me to accept if a program or device could use the network would solve it.   I can’t tell you how annoying it is to have to go between rooms getting the device up and then having to wait on your firewall to ask if its ok.  It only got more annoying with Nod32 started asking for Microsoft programs and other programs it should have already had rules set up for to let through.  Every update seem to mess with my media extender, as it forgot that I made it clear every time that it was ok, and to use the check box to remember my choice every time as opposed to asking me .  For that matter at several points nod32 was blocking access to my network drive.  The worse came in the fall of last year when it blocked every one of my computers from using home network and the internet.   Practically a whole day was spent cleaning up that mess.

The fire wall was at this point my biggest issue, and I had entertained the idea of just using Windows own firewall versus Nod32’s.  But the worst was yet to come at the end of last month.

The straw that broke the camels back with Nod32

I was in the progress of fixing an order with dell on 1 of two machines I had ordered.  I was chatting away with a tech after getting a new system configured after multiple extended delays by dell.  When all of a sudden I got a weird message about my computer being hacked, and another so-called anti-virus was trying to install itself.  The only thing I could do was either accept the installation of this software or kill the power to the machine.  Starting my machine back up started the process all over again and my background of a large cactus bloom was replaced by a you have been hacked screen.    I of course killed the power again.    Luckily it was my Acer laptop where nothing important is stored, and any passwords I had used on this machine were changed.  This was a machine that I use mostly to compose, chat, and edit pictures.  This gave me a reason to install a bigger drive on this machine.  I took the drive out and scanned it for viruses with node32 on another machine and was horrified to find how badly the machine had been infected, never mind that I did a scan a few days ago as I do with all my machines on my regular Sunday maintenance schedule. Nod32 had found nothing. Yet the worst was yet to come.

Further scans by another company had found that all my machines had been infected in one way or another.  I think the worst machine to find infection on was my media machine.  I don’t use it for email, chatting, or browsing.  Asides for Netflix, Amazon’s Unboxed service, Windows updates, and downloading a new tv schedule I am rather baffled to how this machine had been infected.

Currently I am testing out PCtools, which at the moment has replaced my registry cleaner from Uniblue.  If it meets with my approval it will replace Nod32 for my approved virus protection.  Unless of course someone can tell me their own horror stories behind Pctools.  Regardless of the fact I have 1.2 more years on my current licences I can no longer trust the safety of my machines to Nod32 a program that is not actively protecting my machines.  I simply can not trust software that can not run a firewall with out hassle, or allow multiple intrusions over a short period of time.

I can no longer recommend NOD32, or any other eset products.

24 Replies to “Nod32 – Eset: I no longer approve of this software”

  1. NOD32 does not have a firewall. ESET Smart Security has a firewall.

    I’m sorry you had problems with your relatively rare configuration, but NOD32 works just fine with third party firewalls as well and provides one of the highest levels of proactive protection out there.

    If you are going to complain about a product, at least be fair and complain about the product you are talking about.

    Randy Abrams
    Director of Technical Education

  2. Hello Randy,

    I have been more then fair, and I am talking about your product. I should have pulled your ads last year when I started having firewall problems, and there was nothing rare about my configuration, maybe media extenders are uncommon but the bottom line is your software worked with it before last year. Perhaps I did not stress enough that your product has cost me way too much time that could have spent on something productive. Until last month I was a frequent user, now after this I am not sure I will ever use or recommend again your faulty anti-virus with fire wall. A fire wall that as I clearly indicated prevented the use of items such as my media extender, network drive, and not to mention the internet. All of which would be great if I wanted to be prevented from using any of the three. The worst of it is your software did not do what it was designed to do, which is to prevent viruses from getting on my machines. On top of that it was unable to clean and keep the viruses off. Which is why I am now trying pctools.

    So please tell me how I was unfair. Is fair having a defective firewall, or that I am supposed to use another firewall in conjunction with your software (if I recall correctly your software did not recommend it), or that am supposed to accept multiple infections that your software was unable to clean and prevent from reinfecting my machine.

    Whats unfair is I paid for 2 years I paid for a 5 pc licence and I got only a year of use out of it. Whats unfair is I have not gone into further detail about my issues with your software.



  3. I had the exact same problem….

    I was a NOD32 user for close to 5 years. I swore by it…. I recommended it to my parents (they’re 71 and 74 respectively)…. I bought bulk licenses for every employee in my company. I made sure all of my techs were running with NOD32 on their machines. I made sure every computer was running NOD32 antivirus because, for the most part it, seemed to do a better job at finding viruses and protecting my computers for years. It was also very lightweight and didn’t slow my computers down. A big plus.


    …when NOD32 FAILED to detect THREE Trojans on 4 of my computers (Lord knows how long I was infected) I said enough was enough. I honestly thought my computers were protected by NOD32. I was wrong. Very wrong.

    In the aftermath, I tried Antivira, Avast, Norton, AVG — and none of them (including NOD32) could remove the Trojans.  NOD couldn’t even detect them let alone remove them.

    I sincerely believe NOD32 *was* the best antivirus on the market. WAS. Past tense. It’s not any more, in my experience. I am also using PC-Tools’ product now.

    I have completely lost my faith in NOD32. In my opinion, ESET needs to put more work into their product and less time attempting to make “damage control” blog posts. What an asinine use of their resources. There is nothing “rare” about my configuration.

    Mr. Abrams’ condescending reply only strengthens my conviction that his company is well aware of NOD32’s inadequacies…

  4. Hello Molybdenum,

    First off being gay is not a negative. Unless of coarse you not comfortable with who you are, in which case I suggest finding a good therapist. I could play your game , call you names of character properties that I don’t like. But I am here for an adult discussion, not grade school bullying (see also So far you have no valid arguments, and I will ban you from further posts if you can not compose yourself, unless of coarse I find you are a host. Perhaps you can be bold enough to identify why you are on my blog and who you are associated with.

    Also I am not here to win any popularity contests.



  5. I fail to see how bitching about a feature that doesn’t exist in the software you are reviewing is fair at all.

    NOD32 does not have a firewall built into it. So, I’m not surprised that the firewall didn’t work.

    ESET Smart Security does indeed have a firewall, and if you are indeed complaining about ESET Smart Security, then change the article to say that.

    Otherwise, you’re losing credibility. Anyone who doesn’t tldr this article will catch on to this..

    Other than that, I am inclined to agree with you.. I don’t like NOD32 for the features it *does* have.


  6. Hello Phil,

    Umm yes it does have a fire wall when you purchase their smart security bundle.

    “Time-saving Firewall – New Learning Mode saves time by automatically creating firewall rules by observing how end users use the network, while offering advanced firewall modes for power users. Pair customized firewall profiles with trusted network zones and have appropriate firewall rules applied automatically based on detected network presence.*”



  7. Randy,

    The delux version does have a fire wall. Which is crap as its flaky on remembering acceptable traffic and I had the same issue of having my machine blocked from going online, tough
    I do not have the same perhepials that Benjamin mentions just one machine straight into a Cox cable box.

  8. I have been using Kaspersky Internet Security for several years and overall have been happy with it. It is a complex system with a lot of powerful features, but with simplified menus and default settings fo those that are not techie enough to get their hands dirty.
    You sometimes do have the odd issue with something not working or being blocked, but with a bit of effort to understand how the system works and how to allow certain programs and ports etc, it is all solvable. Kaspersky also has a lot of coverage on forums as well, so solving problems is not too hard.

    I think what product you choose also depends on how you use your computer and how savvy you are.
    If you understand where viruses and malware come from and know how to be secure, never open email attachments from people you don’t know, never visit porn or warez sites and only download software from reputable sources, then your likely a candidate for Microsoft’s free security essentials product.

    If you are on a network with other machines, then you also need to consider the actions of those other people, as if they are not as savvy as you and they get infected, then most likely so will you.

  9. Hello Snake,

    The funny thing is I used to visit a lot of warez and porn sites (I bet my critics and hecklers are going to eat that up) when I ran a hosting company, all for the purpose of random screening of websites on my servers. I did this because while every order that went through one of my companies was screened with a fine toothed comb, my resellers were not always as diligent. During that time of random screening Eset’s Smart Security which indeed comes with a firewall( I mistakenly called nod32 (which they say on the product page “Built on the award-winning NOD32 antivirus and antispyware engine “)) was able to keep out invasions. Comparing my browsing habits from 2010 – 2011 against 1998 – 2009 you would think eset’s anti-virus software could handle my far lighter activity. On top of that I don’t get near as much email as I used, which in the past was plagued with viruses and spam, it did not take long to fill my hard drive if I did not clean out the spam and viruses. Eset caught all of the virus’s and most of the spam (if I remember correctly it was somewhere around 99.7%). At that time it well deserved my name behind their product. But now I doubt I will ever use their product again, especially with this comment from Eset’s Director of Technical Education “I’m sorry you had problems with your relatively rare configuration” tells me they are not interested in where the software went wrong.

    Now days (2010 – 2011) I don’t visit either porn or warez sites. But for a moment of uncomfortable truth for some. Not all porn sites are housing viruses and spyware. They may go against the grain of your beliefs, but lets be honest sites like playboy or playgirl are not going to be a source of viruses. But the sites that try to get on shared hosting, which has been my experience generally do have viruses . While I believe the use of porn being right or wrong is a matter of personal dogma. Warez on the other hand can’t be argued to be right (though there are those that do). Simply put its theft, and I am a strong believer in copyright. The issues that cause an infection are not always spam, porn, and / or warez sites. I have seen it happen to customers that have had their sites hacked. Where people who visited their site get either a warning or an infection. After all who would ever think they could get a virus from a farm website? I can tell you how he got his site hacked, he decided to have the username and the password were both barn.

    As far as where I got the infections, I am not entirely sure. In general my personal browsing activities are between,,,,, and various comic sites like Work wise its mostly,, and software providers such as Adobe. In general I do most of my uncommon browsing on my laptop which was the most infected. Part of that uncommon browsing is researching hosts and hosting review sites for this site. I suspect the infection happen when I was doing a review on a webhost or hosting review site. After all my laptop was the most infected out of all my machines.

    If pctools does not work for me I will try your software out. Though I have to say pctools does block sites, funny thing is it blocked the netfirms / eig take over website. I will mention that I would avoid Panda, as my niece brought me her machine and I am having trouble uninstalling it, and its a bigger pain then Norton to remove.



  10. I own an IT consulting company. I am an Eset Partner. Without a doubt, the big players (McAfee, Symantec, Computer Associates, etc) all peddle invasive crap that crushes performance and is nearly impossible to remove.

    I was a VERY early NOD32 adopter and have sold countless licenses to my cleints, family and friends. The relationship has always been somewhat cumbersome due to their structure, but we loved the product. With some regret, we are currently moving ALL of our clients to the Microsoft Security Essentials/Forefront products due to a number of emerging problems with the ESET product.

    We have never used the SmartSecurity due to the flaky firewall, but have relied ONLY on NOD32. I have spent countless hours over the last month removing malware from client machines, all with up to date OS, Java and other patches. In almost every case NOD32 was fully unaware of the infection even after a deep scan.

    Furthermore, it appears that “turning off” the protection does NOT take it out of the file I/O chain, it simply disables “detection”. So in instances when a 3rd party scanner or directory recursion tool (large file copies, backups etc) is used, “turning off” NOD32 does not increase performance and it continues to be a huge I/O bottleneck.

    Don’t get me wrong, I can rip apart most of the other AV products, as they (in most cases) are worse. But the problems with NOD32 are starting mount and it does not appear they are keeping up with the current rash of threats that has no change of subsiding.

  11. I might quickly add that the move to the MS product is simply because it appears to be rating well in tests, has a decent footprint and is an MS product so should play nice. Better yet for homes and 10 user or fewer businesses it is free.

    In other words, I am giving up a revenue stream from many of my small businesses by moving from a for profit product to a FREE product until we find the next great AV product.

  12. I honestly could not tell you how many people I talked in to buying Eset’s product. Back before this year it was almost to the point of pushing a religion. Now those same people are a little dumbfounded to find me writing negative feed back of this level.

  13. Well this is interesting,

    I had downloaded ESET Smart Security, the RC version 5, but was having some issues, sometimes it wouldn’t scan, and then randomly it said it was not licensed (Was on the RC Beta License)

    So the question is, what do you reccomend? I know this is a hosting blog, but you should make a post reviewing some AV’s, maybe even a new blog about software reviews 🙂

  14. Thanks for the suggestions Russ,

    After ESET stopped working I have been left without an AV, so I will look into these!

  15. Hello Josh,

    I barely have time for this blog, I am not sure I want to get into the business of virus reviews. I can tell you who I don’t recommend, Mcaffe, Norton, eset, Panda, and a few more that I can’t think of the names off the top of my head.

    I am currently trying out Pctools Spysweeper with anti-virus. But there are a few issues I have with it such as it resetting sometimes and not doing automatic updates, silently. Also their registry cleaner software sometimes, but not always removes the settings for my media extender. I am a bit bothered by the fact that they have not bothered to email me back on some of my feed back. Which I guess is ok I am sure someone would like the some 20 licences I buy for myself and family to another provider. But I would defiantly recommend the above over no anti-virus protection any time.



  16. Benjamin:

    Your media PC probably got infected because you have shares running on it. There is no such thing as a perfect AV, they all have their ups and downs. Some are always bad, like Norton (the unable to uninstall problem). You will find Kapesky’s firewall is a total waste of time. NEVER stick to one AV, rather concentrate on alternative ways to limit your chances for infection, like password protecting your shared folders..

    Kapersky falls apart on larger networks, dunno so much with private use tho.

  17. Hello Cloud,

    Sorry but your assumption is incorrect I have no “shares”. As all my software and media is bought and paid for. Everything is either a mp3 I ripped from a library of 3,000 cds or bought from Amazon, dvd, tv straight from my satellite receiver, netflix, or purchased video from Amazon. I am a strong believer in copy right, so no shares. I strongly suggest if you like your media or software.;/// you pay for it, especially if you want to see more from the people behind it..



  18. I laughed when I read the comments from Randy Abrams from ESET. I am sorry to say, I have never come accross a most unreasonable vendor, unwilling to discuss its assessments with the software community

    I have had personal dealing with Randy and he has come across as unforgiving and unwilling to listen. Its very funny how has he complained here when the penny is turned the other way

    Randy – when you are going to realize that your company and your arrogant ways will lead to user backlash.

    I have dealt with a number of anti-virus companies and they have always been willing to talk. To name a few, Kaspersky, AVG, Symantec, Prevx.

    As such I do not trust ESET and no one else should either

  19. Everything here said is true and correct—except for the blabber tool Randy from ESET.

    Eset is a root-kit which should never be installed.

    I have a mirror of Benjamin’s experiences, and CONCUR,
    after having preached to over 100 clients of ESET effectiveness.

    NO MORE! Pull up your event viewer, and try to kill the ESET process tree. ESET has become it’s own virus! It detects NOTHING, and ruins everything!

    It’s impossible to configure, and the “firewall” is like unplugging your connection. What a joke! I get better performance running my systems without it! I’d rather re-install the OS than run that ESET trash!

    Been doing data crap and PC garbage for THREE DECADES—I speak the truth!

  20. ESET Cybersecurity is the best AV software ever………for destroying Macs, so I suppose that ESET’s consistency in destroying Windows machines, as well, should be congratulated.

    All in all, ESET is the best computer demolition company that I have ever come across; a company that should be avoided at all cost by any computer user!

    Oh, my credentials: forty years on DOS, UNIX, Windows, Mac, Linux, Sun, and various other OM systems.

Leave a Reply