Fiverr.com – A review written by an insider

Fiver.com has been something of interest of mine. In part people are willing to do things for five bucks.  Be it calling someone from a foreign country to wish someone a happy birthday, to writing as the below author of the bulk of the content for this post. There are a few things I will explore with Fiverr.com  Two reasons why I have chosen to look at fiverr.com.

1. To explore how much you can expect from $5.

2. Some of the abuses that are in Fiverr.com.  One of which is faking reviews, another is faking social media such as likes on FaceBook or Followers on Twitter.

Several of my colleagues will outsource some of their projects for just $5.  Since I am short on posts and I have been meaning to contact people that work on Fiverr some day to explore what to expect out of a buck a friend of mine has been asking people to write some posts for me. This writer is helping him to populate a blog with content for it’s niche .

The provider of this review inside the industry was paid for. The option was provided for them to have their account linked to this review, especially since my friend likes the writer’s work. However due to the nature of their review they felt it would be best to remain anonymous.  But they are offered to at any time post their link in here. After the post I have a few questions, which I get to open another project for and pay $5.  So in short this post will cost a total of $10, which I think is a bargain since I have been short on time.

A review from an actual person that will do something for $5 bucks on Fiverr.com

The below content was a paid review of a Fiverr.com seller.

_______________

On Oct. 19, 2010, I had turned on the television to watch Robin Meade and her newscast on HLN while my son got ready for school. There were all kinds of news happenings that day; but, one segment that’s done during her show is Clark Howard “Money Expert”.  He caught my attention with the word “money”. He had talked about Fiverr and how people were creating all kinds of gigs to make a little bit of additional money. I thought, great, I can earn a little more in addition to my work on Freelancer and Elance.

I created my first gig “rewrite or edit “1” 600 word or less article or blog” for $5. I set my initial timeframe for delivery at 2 days. And, for the first month, I didn’t hear anything. That was fine because as soon as I created the gig, more work from Elance came in. I didn’t expect anything right off the back with Fiverr. I didn’t do much with it, as worked mainly with the other freelancing sites to earn money for the household. Still, when it took off… it really took off! It really just takes one client to set things ablaze.

 Is It Really Worth The Hassle: The Good, The Bad and The Ugly Of Fiverr

The Bad Of Fiverr.com

I’ve been using Fiverr.com for close to two years now and I’ve seen some good and bad things with it.  And, that’s not to say that the bad stuff is all Fiverr’s fault; some of it is with the clients who come on board, needing something done.  What’s some of the bad things I have experienced with Fiverr?

1 – (And most importantly) Fiverr claims you can make $5 for every gig ordered. The actuality is… you actually make a tad bit less than $4 for every gig. If you can earn $50 or more before you withdrawal the cash you earn, you’d be better off, as it is $1 to process the payment. Fiverr takes $1 for every gig ordered and then additional money to process the payment. It’s a bit unnerving but it’s their way of making money.

2 – (Another important bad point) Upon clients marking the order complete (or when it’s automatically done), Fiverr sets a countdown of 14 days before you can withdrawal the cash you earn to your PayPal account. Why do we have to wait two weeks for the money we earned?

3 – Sometimes the gigs take too long to get approved. I don’t know what it is (or if certain gigs get flagged for additional screening); but, I know that several of my gigs upon creation or updating have been on hold and not published for up to 24 hours. This can eat into the profits you’d like to make. This is especially true if the gig you’re updating is extremely popular.

4 – The time difference can sometimes be a factor when gigs are ordered. Many of my gigs will come in while I am sleeping, which means many of my clients are overseas from where I live. That’s why Fiverr stresses to think about the delivery date when designing a gig.

5 – Another bad aspect with Fiverr is a new change that recently went into effect. Buyers can now order more than one gig at a time in one lump gig. However, the timeframe for that buy is still the same. For example, on rewritten article 600 word or less to be done in 5 days or less is going to be done in five days or less. However, an article with 4,800 words might take me some additional time. However, Fiverr doesn’t recognize the additional orders and so the 4,800 words are due in 5 days or less. If you fail to deliver in that timeframe, buyers can cancel and leave negative feedback. Or, the system will automatically provide negative feedback.

6 – When it comes to feedback, some buyers are downright cunning in trying to get their work for free. I have personally experienced this problem – and Fiverr claims it cannot help. I had a buyer say that he could not use any of the work I did because it was horrible. Rather than have him leave me horrible feedback, which would significantly reduce my rating, I refunded the gig. Many providers feel that their feedback is held hostage and will promptly refund a gig if the buyer is unhappy.

However, when I went to copyscape the article a couple of days later  just to see if he was using my article, I discovered about 75 percent of my article was being used… in addition to changes he made that was not in the original article he had given me. Fiverr said because I had refunded it, there was nothing they could do. And, they would not ban his account even though it was likely he was taking advantage of other professional writers.

After this happened and with no assurances this would not happen again, I almost closed down my account. However, after some kind words from a great client of mine from Fiverr… I chose to leave it up. And, that leads me to my good aspects of Fiverr.

The Good Of Fiverr.com

Believe it or not, there are some very good points of fiverr.com. And, while one point of it deals with money, it’s not all about it. What are some of the good aspects of doing business on fiverr.com?

1 – Money is certainly a great aspect of Fiverr.com. After all, if you’re good at your job (whatever it is you’re offering as service) and are quick at it, then you can certainly make a side living with it. With the help of Facebook, Twitter and other social media to spread the word, you can earn a good deal of change to pay for what you need or want.

2 – Another great aspect of Fiverr comes in the form of clients. Yes, you do have some sneaky, want something for free clients; but, you also have the clients who genuinely care about paying for the work. Many of my clients are repeaters. I would say about 35 percent of my clientele comes back to me time and again to rewrite or write something.

In fact, I have one client who told me that the only person he comes to for rewriting services is me. He doesn’t trust anyone else to rewrite the material, which is nice to hear…even if it’s not true. (I don’t know if it is or isn’t.)  This particular client also pays me additional money to ensure that his articles are top notch, not just $5.

3 – The customer support aspect of Fiverr is also good. Despite the lack of help in the above scenario, the customer service has been extremely helpful in removing bad feedback when it was called for or when feedback was left when I was out of town and unable to shut down my gigs for a short while.

4 – Fiverr gives you the option to suspend a gig for however long you need it for. This is great if you find yourself overwhelmed with work and must avoid new orders coming in. With my most popular gig, I’ve had to suspend it 4 times in the last two months. I can wake up and have about three to eight new orders in one night.

5 – Fiverr also allows gig owners to update and change their gigs as well as add extras to the gig. If a buyer wants me to research additional information for the article or to ensure that the article is precise, he/she will purchase an extra on the gig.

It would seem that there is more bad things than there are good with Fiverr; but, if you can get past the part of waiting 14 days for your money and really getting paid less than $4 for every order, it really is a good deal… for buyers and providers (sellers). I do it, not just for the money, but the fact that I meet interesting people and learn about interesting topics.  Really, Fiverr is just a side thing that took off and continues to do so. If my clients cannot find me on my main gig, they turn to one of the other eight that I have to contact me.

Overall, Fiverr really isn’t that bad!

Hostgator.com support going down hill?

A few days ago, I forget which post it was but I was giving praise to Hostgator.com in regards to their support. After all I have used hostgator.com, godaddy.com, and a few of the Endurance International Group sites (EIG) and honestly hostgator.com is the better of the hosts mentioned. I do design for a living, and while my rates are not cheap my customers can be. They sometimes think that the hosting should be dirt cheap, as they have no idea what is going on beyond the curtain.

Hosts like Hostgator.com are the equivalent of Panda Express.  

Many customers I have that want cheap hosts like hostgator.com have a mind frame like my nephew.  When he was 12 he refused to eat French fries at my place as he was afraid they were made from some kind of vegetable (Keep in mind I am a strict vegan), soon he got a lesson from his non-vegan grandmother what they were made of. This year he turns 20 and he thinks places like Panda Express offer custom made food. For those that are unfamiliar with what Panda Express is, they claim to sell Chinese food (ok I am no fan). You grab a tray point out what is under a hot lamp and they dish it out to you, not cooked to order in what amounts to a school lunch line.  Personally never been a fan of Chinese restaurant chains and prefer locally own places. If you are ever in the Phoenix Arizona area I recommend a place called Uncle Lee’s and sons.  Granted only been there once but they really know how to cook tofu.

With anything that is cheap you can’t expect perfection. One of my colleagues had an issue dealing with one of their online techs. Well not just one issue but several. This time around hostgator.com went two days without responding to a ticket.

Do you think this personally bothers me that hostgator.com took 2 days to deal with a ticket?

In short no, I actually expect worse.  Apply the whole cheap hosting against the car industry and you will get a glimpse into my thinking on the hosting industry.  Companies like hostgator.com want you to think that they offering you a Ferrari, when truth of the matter is they are offering you a Pinto, Gremlin, maybe even a 1970’s VW beetle.   Don’t get me wrong these are cars that will get you where you want to go (provided they are taken care of), and often they may be the most practical solution given a person’s means. But that does not mean you are going to win any races against a Ferrari. Even if hostgator.com was not to do this, the others would for sure.  After all people generally gravitate to where the biggest perceived deal is.  Hostgator.com has no problem pushing people to buy on such deception especially under the guise of getting your hosting for $0.01.

Overkill verification with hostgator.com

The below is a chat session with hostgator.com to be clear I am not the one named AngryMonkey. Generally I try to remain calm even if things are really slow on the host’s end. The reason being I have clauses in my design contracts that stipulate that I get paid for any time that goes beyond the contract when caused by a third party that was selected by the customer.  Third party in this case is hostgator.com.  Most of my overage fees are with Endurance International Group hosts. The below chat is not something I recommend both for customer or hostgator.com.

(7:12 am) [System] Customer has entered chat and is waiting for an agent.
(7:13 am) [Cody B.] Welcome to HostGator Live Chat. My name is Cody. I’m happy to assist you today.
(7:13 am) [Cody B.] Hey there AngryMonkey, can I have the ticket ID this is regarding please?
(7:13 am) [AngryMonkey]:  *REMOVED*
(7:13 am) [Cody B.] Thanks 🙂
(7:13 am) [AngryMonkey]: Does HostGator still own SEOHOSTING.COM or is it out of business?
(7:14 am) [Cody B.] I assure you nothing has changed about SEOHOSTING.COM.
(7:14 am) [Cody B.] For security purposes, I will need you to verify your identity by providing the PayPal transaction ID of your most recent payment, or the last 4 digits of the credit card on file for the account, depending on your payment method. I apologize for any inconvenience this may cause. 
(7:14 am) [AngryMonkey]: Unbelievable. One minute. I will log into the account.
(7:14 am) [Cody B.] I do apologize.
(7:15 am) [AngryMonkey]: *REMOVED*is the last transaction ID
(7:16 am) [Cody B.] I’m sorry, it would be PayPal transaction IDs only. I can accept the last 4 of your credit card on file, or the 4 to 8 digit number known as the security PIN number on the account.
(7:16 am) [AngryMonkey]: Jesus Christ. I’m logged into the account, I have given you a ticket number, and I’m complaining with regard to a ticket that has NO response in 2 days. Just a minute. I will log into my PayPal account now.
(7:17 am) [Cody B.] I can send you an email at your gmail account and have you reply if that’s easier.
(7:19 am) [AngryMonkey]: What would be easier if you  just updated the ticket. But go ahead and send me an email and I will jump through your hoops.
(7:20 am) [Cody B.] It is sent, if you could please reply back to me via email I will have you fully verified. I do appreciate your patience.
(7:20 am) [AngryMonkey]: This email is to confirm that the owner of this email, and the related HostGator account, is in Live Chat with a HostGator agent named Cody. You are requesting personal information about the HostGator account. Please reply to this email confirming that you are the owner and that you are currently speaking to this person via chat. 

Best Regards, 

Cody B. 
Phone / Chat Support Technician 
HostGator.com LLC 
http://support.hostgator.com
(7:20 am) [AngryMonkey]: Happy?
(7:20 am) [Cody B.] Can you please send me a reply via email?
(7:21 am) [AngryMonkey]: I just replied via the ticket
(7:21 am) [AngryMonkey]: Now, do you want to tell me what’s going on? I have other HG accounts, but not purchased via SEOHOSTING.COM — and I am already regretting my decision.
(7:22 am) [AngryMonkey]: I understand you need to verify my ID, but that has NOTHING to do with getting adequate response to a ticket.
(7:23 am) [Cody B.] I just need to fully verify your ID so I can give the ticket to my supervisor and have someone take care of it right now.
(7:23 am) [Cody B.] I’m just trying to help but in order to put in the request I need full verification, I’m not seeing a reply to the ticket at this time. I know it seems kind of silly and I do apologize.
(7:24 am) [AngryMonkey]: Well, congrats. You’ve covered your ass. But if you just looked at the ticket, you would see it has nothing to do with security or access and everything to do with getting a response.  It’s absurd. Seriously, when a customer is inconvenienced due to a lack of support and/or response, to inconvenience that person further is just absurd.
(7:24 am) [AngryMonkey]: Is there anything else you need from me at this time?
(7:25 am) [Cody B.] I need you to send me a reply to the ticket please.
(7:27 am) [AngryMonkey]: Sent.
(7:28 am) [Cody B.] Thank you so much. I have you fully verified. I’m going to get with my supervisor and get this ticket taken care of for you right now.
(7:29 am) [AngryMonkey]: Great. Wonderful.
(7:32 am) [AngryMonkey]: Anything else I need to do at this time?>
(7:33 am) [Cody B.] If you could just remain in chat for a moment just in case there’s anything the migrations team needs from you that I may be missing. 
(7:35 am) [AngryMonkey]: Cody, I’ve been waiting TWO days. I’ve jumped through your employer’s silly hoops. IF you and HG haven’t figured out by now that making a client wait for support is a bad idea, then I’m out of here. If I don’t get a response to the ticket within 12 hours, I will simply cancel. I’m not waiting any longer. Sorry. I do apologize. I know you don’t make the policies, but no… I’m not going to wait any longer. I’ve been on chat for 23 minutes.
(7:35 am) [System] Chat closed by customer request.

Don’t get me wrong there is a point and time to be secure and ask for things that identify a customer as who they are. But I think a big identifier is when a customer points to a hostgator.com ticket that has not been dealt with for 2 days.  Frankly security is the last thing hostgator.com  should worry about here, as who is going to know that ticket has not been dealt with for 2 days aside for Hosgator.com? Seriously the hostgator.com tech spent too much time trying to verify who a customer was rather than looking to see that a ticket was dealt with.

But that is beside the point; we are talking about cheap unlimited hosting offered by hostgator.com. Customers are not individuals in this market they are numbers.  What can you expect from a company that charges as low as $3.96 a month?

Since my friend has had other issues with Hostgator.com he has noticed a few other problems with chat. First is it seemed the line on support was getting longer. But a change happen this month where instead of showing a place , a time with a really long decimal point was coming up. Personally not a bad touch if only they would change it to two decimal point. But here the second problem and it’s a real kicker they answer the chat and find some reason to “look at the issue” to take another 15 – 20 minutes.

Hostgator.com chat Before

Hostgator.com chat After

Normally I try to refrain from profanity being posted on this site. By my friend (aka AngryMonkey) had this to say about Hostgator.com:

Comment retracted at author’s request

I don’t quite see the same thing, but perhaps a clue to the server’s problem may be that servers should not be in a swamp. Look down mister hostgator.com, look down.

iPage.com – Now a top 5 Endurance International Group trusted host review site

iPage.com got my attention the other day when I decided I was off topic once again with this site. That topic being that review sites are not honest, and want you to buy who they recommend so they can get a payout. What do you expect I suffer ADD (attention deficient disorder). Shiny things like the new iPad or even as simple as a shiny pebble can easily get me off topic.  Seriously I have a lot of rocks I have picked up over the years. So I figured while I wait on new tablet accessories I would do what I used to do and actually look at search engine results, and try and stay focused.

This time around I looked at “host reviews” on Goggle, what caught my eye was what appeared at the top in a paid position was an ad by iPage.com titled ‘ 5 hosts that don’t suck”.

I had to do a double take, was I reading this right? Was this a sub-d0main off of iPage.com. Yes it was.

Wait a second, iPage.com is one host. But for those that do not know like I did not 2 years ago, iPage.com and around 40 or more hosts belong to a company called Endurance International Group.

https://hosting-reviews-exposed.com/endurance-international-group/endurance-international-group-inc.html

Didn’t they send out FTC compliance emails to their affiliates about disclosing affiliate relations to them?

https://hosting-reviews-exposed.com/endurance-international-group/ipage-com.html

Well they do disclose, but not very clearly you have to click on the link labeled:

About top5hosts.ipage.com

http://top5hosts.ipage.com/disclaimer.html

Where iPage.com states:

Top5Hosts.ipage.com is presented by iPage to provide information about hosting solutions offered by iPage and other hosting brands our company operates. We wholly own and operate all sites listed on top5hosts.ipage.com.

In compliance with FEDERAL TRADE COMMISSION (FTC) 16 CFR Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising, we want to be sure our visitors understand that this site is a promotional vehicle, and the opinions expressed are those of our company.

We operate this site because we believe that our brands offer an outstanding value, and we want to give customers an opportunity to compare our brands to each other.

To bad they can’t do some disclosure on how they are 100 % windpowered. Not to mention some explanation on what separates them from Justhost.com which for all intents and purposes seems nothing more than a clone of fatcow.com and justhost.com.

So in short EIG (short for Endurance International Group) threw together a subdomain that lists 5 of many of their sites who are part of the iPage family on to what is called a “promotional vehicle“. I can’t say I find any of what Endurance International Group did impresses me. They seem more interested in buying hosts than actually working on owning and maintaining existing companies.  This is really a cheap attempt at marketing that amounts to a fancy tinfoil wrapping.

“promotional vehicle” is really a colorful way to say oh drat you decided to read the about iPage.com page, guess we better disclose.

iPad 3 is here and it’s HOT!!!

As stated on Twitter Thursday night I waited in line at Wal-Mart for the iPad 3. Wal-Mart was selling 5 iPad 3s at every location.  I went with a friend at 9 pm after going to Red Robin. We had decided that if there were 5 people in line we would turn around and go home. When we arrived there were two people who had been waiting there since 5 pm. I am not sure of the general turn out nationwide, but we end up being the only 4 people there to collect 1 of 5 iPad 3.  This Wal-Mart is a bit out of the way, which may explain why so few people were there.  Though I made the mistake last month after 11 pm at this same Wal-Mart to decide I needed more canned air to clean out my computers and ended up venturing in during a Twilight Light release party (shudder) and it was packed with would be vampires and werewolves.  Despite the lack of increasing numbers we were told that we had to wait till 12:01 am to get our iPad 3’s.  The check clerk started checking us out at 12:09 am.

Around 1 am me and my friend made the out of the Box video of the iPad with the iPad 3, narration by my friend.  Never mind it only took 10 times to make the below video which I finale uploaded at 2:30 am.  I think this will be the last time I make a video half dead as I only had 2 hours of sleep that day, so I promise better next time around.

Full disclosure about my iPad 3 review

Should you click on any of the links within this post and make a purchase, I make an affiliate commission. Sure there are those that argue that I hate affiliate programs, but these are the same people that don’t want to disclose that they push review sites for the sake of a commission through affiliate programs.  It’s not that they make money by affiliate program that I have a problem with; it’s their method and the lack of disclosure.

While I do my best to be unbiased, I may have to warn you to what amounts to a fan boy love affair with a product when it’s clear I have a bias towards a product.

What I will never do is tell you to buy a product that I would not buy.  Nor will I tell you to buy a product just because I get paid a commission.  Despite that I suck as a sales person, and very likely may talk you out of buying something.

As with all reviews use your best judgment!!!

iPad 3 is hot, no really it gets hot!!!!

While the first iPad would slow down if I ran too many items, the iPad 3 so far has not.  I have had three games, a browser with 5 tabs going on (ok that is really lite for me), Pandora, the Camera, and the Weather Channel app. Point is I could not see a single delay. But it gets rather hot, nothing that bothers a desert rat like me but it’s significantly warmer than the first iPad gets when running multiple items.

On the first iPad it was easy to realize when too many programs were running, it performed slower.   So naturally I would close things down. My suggestion to keep the temperature low and lengthen battery life is to close off anything not in use, and lower the display brightness. Personally I would not be surprised to see a case that comes out for cooling the device. Though I thought I would see one that would add to the battery power of the device.  Perhaps such items add too much weight for consideration.  After all the first iPad with an Otter Box Cover is almost double the weight.

A few questions I have gotten from friends that don’t know much about iPads.

Every time I buy a toy my friends that are not as obsessed as I am ask questions about what I buy.  Mostly commonly is why did I buy a black and white reading device (Kindle 2 and Kindle Touch). In short I can read them in the sun and they have a really long battery life.

But here is what I was asked about the iPad 3:

Is it heavier than the first iPad or iPad 2?

To me there is not a significant difference between the three devices.

Is it bigger/thicker than the iPad/iPad 2?

IPad 3 is actually thinner than the first iPad, though slightly thicker than iPad 2.

Should I get an iPad 3 if I had iPad or iPad 2?

If you have an iPad 2, I would say no.  There is not a huge difference between it and the iPad 3. My friends that are obsessed with getting everything Apple state there is not a huge improvement.

As for replacing iPad with the iPad 3, there are a lot of good reasons for switching over.  Here are a few:

  • It has a Camera
  • Performs faster than the first iPad
  • It was made to be more of a production machine, than just a media consumption device like most tablets.
  • Faster browser

What is missing from iPad 3?

Once again there is no memory card slot. It boggles the mind as to why they would do that, other than oh say to get people to buy one with 32 gigs or 64 gigs.  This time around I choose to go with the 16 gigs over the 64 gig model not because I don’t use the space, but that I can’t store what I want to, which is a lot of personal data, Other that apps the most I ever kept on this device was 10 gigs, I may regret later only getting the 16 gig device, as this is the first time ever I have bought device with less memory than a previous device.  With the Kindle Fire I can tell you that 8 gigs is not enough. The apps that make it too small are the Audubon Apps, one of which wants to use 500 meg. A lot of the tablets I have looked at lack a SD card slot, except for the Barnes and Noble Nook.

iPad 3 versus other tablets, whose best?

Just to be clear I am not an Apple enthusiast. I am not going to abandon all of those pc machines at my desk in favor of a Macintosh.  This is the first device that I have actually purchased waiting in line on the launch date. To be honest I am leaning towards Amazon as future leader.

https://hosting-reviews-exposed.com/?p=2799

Between iPad (1 and 3), HP Touchpad, and the Kindle Fire; iPad 3 is the best.  But the Kindle Fire 10 inch display is in the works for August 2012.

Finale thoughts on the iPad 3

I think that Apple should abandon the whole idea of selling 16, 32, and 64 gig devices.  Sell one standard unit with a set amount of internal memory, and if they are so inclined to stay away from outside suppliers make their own memory much the same way that Sony has done.  After all there is not much difference in the units unless you pay for a wireless plan.   Data hoarders such as me would love to see a device that can hold a trig of data or more.

Asides for the memory issue, the iPad 3 is a solid work horse compared to its previous incarnations.

I will be inserting photos taken with the iPad 3 shortly.

Next post coming up recommended apps and accessories for the iPad 3.

Hostdime.com – a VPS customer’s review

Normally Hostdime.com would not find its way on this blog.  I have yet to find it on any of the review sites that I have monitored.  Yet they are guilty of offering so called unlimited space hosting accounts. I could of coarse read their terms of service and find some way out offering you space that goes beyond their profit margin. But hostdime.com’s unlimited space accounts are not the reason for this post.

So if Hostdime.com is not having so-called review sites push their product why would I have a post on them?  Sure I could go into a long rant about the flaws of unlimited hosting.  This is the first time an outsider is responsible for most of the content on a post in this case a friend of mine that has been trying to get me to sign up with hostdime.com for the last few months has had a change of heart.  I had held off on signing up because his few months with the company was not enough to inspire me choose them. At the time he was referring me to hostdime.com I was having my own problems with mediatemple.net.

https://hosting-reviews-exposed.com/?p=2872

He decided to write a review on hostdime.com and he did not want to give a flawed review industry anything that would help them. I have yet to post reviews by other people because they all lack any detail and are not willing to answer any more questions.  My friend assures me that he will answer questions and he sent me 3 pages worth of content.  By questions I am referring to either those by me or those that are working at hostdime.com. Hostdime.com like any other host has a right to respond to any post that I write about their company. He of coarse reserves the right to remain anonymous.  I have in the past offered this to people that wanted me to take on their host, but they wanted me to do all of the leg work, which is pointless as I don’t have their experiences to write a review for them.

It’s up to hostdime.com to either take this feedback and improve their services, or outright ignore it and continue on like Burst.net.  Sure Burst.net has lasted more than a decade, but I honestly can say I would not want to run a company that has so much angst against it.

A hostdime.com review

Why am I submitting this post for your blog? Because right now, I have nothing better to do.. all of my HostDime VPS’s are down… All of my friend who I referred to HostDime are b*tching and complaining because all of THEIR virtual private servers are down, too…

So I have nothing better to do while I wait for HostDime to fix the problem… While I wait for the goodwill I created with my clients to erode because of HostDime’s negligence… While I wait for any trust I built with my clients over the course of years to evaporate… While I watch my sites and my business unravel…. While my friends email me with remarks like, “I thought you said HostDime was good…??”

Yeah, it’s hell right now and the bottomline is: HostDime sucks. Oh yes, indeed. HostDime sucks BIG TIME.

Let me explain…

I opened a HostDime VPS account 6 months ago… and I was amazed at the speed of the server. But my amazement was short lived….

At first the speed was breathtaking. It was almost like having my own server. SO I bought another HostDime VPS… and another… and another… all over the course of 2 months. I had 4 VPS’s to host approximately 50 sites total. Yes, a bit exorbitant, I agree… but I believe in safety in numbers. I like to diversify my investment.

At first, I was happy the speed was great. It was amazing. But I was worried…. It looked like all of my VPS’ were on the same node. Cause for alarm? Not by judging the glorious reviews on Webhosting Talk. They all spoke of HostDime’s proactive support and performance…

Well, I know people tend to exaggerate. To be honest, I didn’t find their support that “proactive”. On weekends, I was lucky if I could find a HostDime technician who would answer my chat within 10 minutes. Often times, when I initiated a chat request, I would have to wait 10-15 minutes for an “available operator” to pick up…

Well, I’m a forgiving person by nature. I mean, my troubles weren’t major. I could wait 10 or 15 minutes for an answer to a non-critical question, so all in all I was happy…

So, immediately began referring my friends and clients to HostDime. After all, why keep a good thing to myself, right??

WRONG.

In fact, it seemed like the more people I referred to HostDime who bought their VPS, the slower and slower my own Virtual Private Servers became.

After referring 5 clients to HostDime, I immediately noticed something wrong: They were all placed on the same node as my other 4 HostDime VPS accounts …

WARNING, WILL ROBINSON! WARNING!!

Then, within days, it all went bust… All of my VPS accounts… and all of my client’s VPS accounts.

The tragedy began with intermittent uptime. I would go to one of my sites and it would fail to load. I would hit refresh a few times… and then… finally, after a few server errors, they would come back up.

Then my clients began emailing me. “Hey… my VPS is down…  what’s up?”  or “I thought you said HostDime was good. For the third time this week, all of my sites are offline…”

Well, what could I do?  I wasn’t operating HostDime. I just recommened them. I wasn’t working their chat system for them, I was just trying to help my clients by referring them to what I thought was a good host.

Ugh. Was I ever wrong. The problems continued and I became intimate with their support team: Ashton, Christian, Sanjin, Jason…  I knew them well – because I was chatting with them every day, complaining about my VPS’s being offline… and reminding them that my own client’s ALSO were wondering why their own Virtual Private Servers were dead in the water.

Here’s what I learned about their support “methodology”. If you use their chat system, be prepared to for unpredictability.  They might answer right away. Or you might be waiting for for up to 30 minutes all-the-while being exposed to their self-aggrandizing messages such as, “Did you know we have our own data center in Orlando, Florida? Please continue to hold. The next available technician will be with you shortly.”

Now in retrospect, who in their right mind would host with a datacenter in Florida?  Hello? Hurricanes. Torrential rains. Seasonal power outtages. Stupid. Stupid. Stupid.

But I digress…

To make a long story short, right now I’m trying to LEAVE HostDime… but I can’t; I’m their hostage. While my sites are online  and I can access my Webhost Manager (WHM) via VPS, I have absolutely NO FTP access…. So I can’t move my sites off. Whenver I *can* access my sites via FTP, HostDime’s network is grudgingly slow. I  might be able to move two 12KB (yes, kilobytes… tiny, tiny files) files before HostDime’s network crashes.

Simultaneously while I am trying, furtively, to escape HostDime and move my sites away, I have all of those clients I referred to HostDime emailing me… Skyping me… calling me…  saying, in sum:  “Thanks a lot, Assh*le… We trusted you… You can forget about any future business from us”

So here I am…. Waiting… watching my income go down the drain, wondering if I will EVER be able get access to my data on my multiple HostDime VPS accounts… So far, no luck. I have over $15K in developed website inventories…  held hostage by HostDime…. Sites I can’t sell. Sites I can’t move because of HostDime’s stupidity… because of my stupidity for trusting them and their rave reviews on WebhostingTalk.com –

You can say I am bitter, yes. But the fact remains: If HostDime is as successful as they claim to be WHY did they, over the course of 5 months, put me and ALL of my clients onto the same node? It stands to reason that their VPS inventory is limited, that they have few Virtuozzo licenses…. And so they must cram as many VPS clients as they can onto a single server in order to break even. Why else would HostDime oversell a server? There’s not another reason for it?

One final note about HostDime support: It’s formulaic. Is your issue simple or do you just need a reboot? No problem a phone call or a chat is all it takes (if you don’t mind waiting for 10-15 minutes at times). Is your issue complicated? Does it require sophisticated technical expertise? Lo and behold: After chatting with “John” or “Mike” or “Jason” or “Ashston” they will say, “I have to open a ticket for you….” Then, you’re communicating with “Sajin” or “Sachin” or “Inder” or something like that —  outsourced, offshore support. In other words, it appears that HostDime can’t afford “expensive” US-based support for complicated,… If you have a serious problem, a ticket is created… then you wait for an outsourced provider to respond.

That’s where I am right now: My sites are offline. “Ashton” wasn’t able to help me on chat, so now I am waiting for “Sanjin” to respond via the ticket system. Same old story – except this time, that story is coming to an end – finally… just as soon as I can access my sites again and leave HostDime once and for all…

A few thoughts about the hostdime.com review

I have to say I am baffled by the placing of multiple accounts for the same person as well as those that had been referred by said person on the same node. It does not make any sense.  For that matter when I ran a hosting company we made it a practice to not place shared accounts by the same customer on the same server.  While many people were not happy with a practice of manual approval of all orders it did more than just prevent fraud, it allowed for changes such as making sure a customer’s new account was far from existing accounts, even when it came to vps and dedicated plans.

Why would I do that? Well a good example of why not is a customer of mine that had 10 accounts with us.  One of his accounts was on a server that was down for 6 hours.  If all of his accounts had been on that server it would have been very hard for him to justify staying with my previous company hence that old proverb of not putting all of your eggs in one basket. It makes no sense to put them on the same node unless the customer asks for it to be done.  In my experience customers never ask for this.  If anything they ask to be placed far away from existing node, just as I have never had customers ask for their account to be on the same set of IPs.

Hostdime.com questions:

  • Why would all of these accounts be placed on the same node?
  • Are the problems still going on with hostdime.com (realize its less than 12 hours since I was emailed this)?
  • Is the reviewer still in progress of leaving hostdime.com?
  • Exactly what parts of the world are the staff of hostdime.com located?
  • Are different departments stationed at different parts of the world, or are their staff for each department located as these international facilities?

It’s been my experience that many times when someone says they are going to cancel their account, a person is simply letting off anger, perhaps hostdime may retain this customer.

Ratepoint.com – Out of Business

Ratepoint.com was a point of interest for me because I found it on many hosts that paid for spots in webhostingstuff.com’s top 25 list. As of earlier last Month they officially closed their doors in a rather perplexing manner.  Their technologies were sold, but not their customer base. Something clearly went wrong. I knew about this early January and I thought it was a bit odd as the main page had not changed.

I meant to do this post before the end of January, but I was waiting on brainhost.com to actually answer my questions on my previous  post, I wanted to make sure that the time I would spend on this blog would be dedicated to their response.  Surprise, but I never got a response beyond the first two.  Between issues of estate, house hunting, and work load I had all but forgotten about this site.  It took being called a grumpy blogger by one of the sites I watch (check the previous post).   Time really flies by when you don’t pay attention.

The other problem I had with ratepoint.com was what I considered a conflict of interest.  After all what incentive does a company have to keep an account open with a large percentage of negative feedback?  If a company gets too much negative feedback the natural inclination would be to cancel the service.  I mean who would pay a company to house their negative feedback right?

I have heard from both ratepoint.com, the hosts that use them, and customers of the hosts.

Ratepoint.com gave me a mixed message. By phone they told me I would be able to delete the negative feedback.  But their email contradicted that and said I would have to go through a series of steps.

Hosts that have used them have told me that the customer has to agree to delete the negative  feedback.  In other words those steps that were mentioned in the email. All of the hosts I have talked to also agree that there was room for abuse.  By which I mean lots of fake positive feedback. Which a host would be willing to pay for.

Customers of some of these hosts that used ratepoint.com claimed that their negative reviews were deleted.   While some hosts that I have been in communication tell me that it does not work that way, and in some cases the negative feedback is irreversible if not dealt with in a certain amount of time.

That is any company not just hosts could pay them to host the reviews.

Interestingly enough when I started nosing around for people that were having their negative feed back deleted, someone at ratepoint.com put their email on my mailing list.  I suppose I will get to see if they are still accepting email next mail out I do.

I am a little baffled by the closing.  The technologies part of the company was sold, but the customer base was abandoned. Something is not right here, especially when people are being referred to another company.  They were not handed off to another company. I can only speculate that they were not running with a profit. Why not a gradual price increase? One thing I found prior to them shutting the site down was an address that creditors were suppose to contact. I can’t seem to find where I put the screen shot for this address and if I find it later I will post it.  But the address pointed to some limonene company.

Here is the Message Ratepoint.com sent to their customers.

Important Message Regarding Discontinuation of RatePoint Services

RatePoint customers, partners, and friends:

As some of you may know, RatePoint’s assets and technologies are currently being acquired. Unfortunately this means that all RatePoint accounts will soon be closed. Effective February 2, 2012, all RatePoint services, including Reputation Management, Email Marketing, Surveys, and Product Reviews will be discontinued. Your ability to access your RatePoint account will end at this time.

However, we are happy to suggest a viable alternative to RatePoint. For customers that want to continue using a good reputation management platform, we highly recommend Customer Lobby. We’ve arranged for them to waive the activation fee, provide discounted rates, and import existing reviews for any RatePoint user! Please read this article (http://help.ratepoint.com/entries/20892482), call 866-718-9549, or contact ratepointtransfer@customerlobby.com for more info.

We recommend removing all RatePoint widgets, buttons, seals, and signup boxes from your website as soon as possible, along with any links to any ratepoint.com sites. If you have any data you’d like to retrieve from your RatePoint account — such as contacts, business reviews, or product reviews — you should do that on or before the morning of February 2 at the very latest. After that time, you will be unable to retrieve your information.

For more information, feel free to email support@ratepoint.com or see the help articles below:

How do I export my contacts? (http://help.ratepoint.com/entries/20813106)

How do I export my Business Reviews? (http://help.ratepoint.com/entries/20813181)

How do I export my Product Reviews? (http://help.ratepoint.com/entries/20827157)

I’m a RatePoint partner. How does this effect me? (http://help.ratepoint.com/entries/20813831)

I prepaid annually for RatePoint; what do I do? (http://help.ratepoint.com/entries/20834948)

Thanks for your support; we wish you all the best.

Sincerely

RatePoint, Inc.

Less than a month later Ratepoint.com would be taken off line.  Sometime after I get a house I will have to re-reviews the hosts that I found using ratepoint.

Hostingsthatsuck.com versus Benjamin the Grumpy Blogger

On Sunday Hostingsthatsuck.com decided to retract their approval of Zyma.com.

http://www.hostingsthatsuck.com/zyma-sucks/

The original post is gone, though I still have a screen shot. I suspect like several other people that choose to promote this host, hostingsthatsuck.com  had their free hosting account closed down last month.  Now that the gravy train is over, the happy thoughts go away.  Because despite the negative reviews that came in October 2011, Hostingsthatsuck.com did not disclose this email then.

An email from Zyma.com to Hostingsthatsuck.com

On October 4th one of the servers (panda) in our network experienced a serious software fault, which consequently lead to an outage lasting a total of 10 days. Our engineers have been working hard to resolve the problem, and we are now pleased to say that issue has now been permanently resolved and that no data loss has occurred. We acknowledge the fact that no information was sent to our customers and we deeply apologize for the lack of information and updates sent to the affected customers regarding this matter.”

Compensation:
We understand that customers experiencing this problem felt alot of anger as they were unable to reach our tech support team during the downtime period. To show our commitment to constantly improving our service, we are now offering all affected customers 2 months of free hosting credit being added directly to their account. To redeem the free credit, simply send a quick email to support@zyma.com and the domain name that was affected during the downtime period, and we will add the extra credit.

Despite the rumours, the company is in excellent financial standing, and we are no way in risk of any kind of bankruptcy. All customer hosting accounts are 100% safe for the duration of their purchase. We are here for the long run and are constantly striving to improving our services. We don’t overload or oversell the number of hosting accounts on any one of our servers.

Once again we sincerely apologize for all the inconvenience and problems caused by this issue and we would like to re-assure all our customers, that this issue has been permanently been resolved, and will NOT re-occur now or in the future.

Thank you for your co-operation and patience in this matter.

Regards,

Support Team
Zyma Technologies

In short Khuram lied to me about deleting hostingsthatsuck.com hosting account and affiliate program. He stated the following on my first post:

Khuram / January 26, 2011

Quite frankly, we were completely unaware that hostingsthatsuck.com were being dishonest in their review. We believe that people should write accurate and honest reviews about hosting companies, whether it is good or bad, which is why we have revoked hostingsthatsuck.com affiliate license with us, as well as removed their website from our servers.

If that is true, why did hostingsthatsuck.com get the above email?

It really did not bother me so much that Khuram lied to me, I pretty much figured he did since until this Sunday there was an endorsement page for zyma.com on hostingsthatsuck.com. What bothered me was the lack of disclosure on Hostingsthatsuck.com’s part until February 2012. They did it for what amounts to peanuts in affiliate fees.  After all how much can you squeeze out of  less than $10 a year payment? Unlike your so called top 10 sites, hostingsthatsuck.com can promote anyone that contacts them.  After all that is what Zyma.com did, they sent me the same exact invite that they sent hostingsthatsuck.com.

So things went sour between Hostingsthatsuck.com and Zyma.com

Instead of owning up to their mistakes they decided to throw an insult my way, without referring who “a grumpy blogger named Benjamin” was, that would be me.

As mentioned by a grumpy blogger named Benjamin on another website, Zyma hosting is a relatively new and just a small company as compared to other players like Godaddy or 1and1. Benjamin believes that this website should not give recommendation to a new host and we should let the big companies have it all. We disagree with this reasoning for not recommending a company, and we still believe that being a smaller company also means a hosting company may be able to take better care of their customers. So to any angry blogger who believes our method is totally flawed, we suggest you stick with your big companies like 1and1 and we wish you good luck.

I love how they call me out by name, but they failed to reference this site or the two posts about Zyma.com. Yet I am a grumpy person? I am pretty sure I was fully caffeinated when I wrote every post dealing with them. With no lack of coffee I have no reason to be grumpy. Honestly I like to think I approach topics like this with some level of satire. But the two posts I wrote about zyma.com seem dry in regards to any form of emotion. But what else can Hostingsthatsuck.com do when I am writing counter posts, surely the use of actual facts is not the best way to counter my posts. Like explain to me where it is I said I don’t think new hosts should get a recommendation.

Perhaps Hostingsthatsuck.com are Grumpy Bloggers? After all they had a 10 day outage and probable lost their free hosting account last month.

What did hostingsthatsuck.com leave out?

As stated they left out that this was a new company back in 2011. But there were a lot of other things they didn’t do.  Like tell you what domain they have hosted with them. How much resources they were using.  Instead of giving real data, they gave cropped screen shots that gave little detail and general information that could pretty much cover any hosting company.

Post from last year when Zyma was trolling for exposure:

https://hosting-reviews-exposed.com/?p=1618

Post from this year to see where they were now:

https://hosting-reviews-exposed.com/?p=2945

If I am supposed to avoid the new hosts, than hostingsthatsuck.com are supposed to avoid the old hosts? Frankly they don’t get the say on who I do a review on, just as much as I don’t get a say on who they try to peddle on anyone that comes to their site. This was not a matter of if this host was new or old, small or big. It’s a matter of ethics.  The author for Hostingsthatsuck.com that wrote the Zyma.com post choose to completely ignores the fact that would not help result in a sale, and that was the fact that this host was new. They choose not to disclose til now that they received an email about the down time in October 2011.  So seriously why did it take this long to share an email from October 2011?

So is Hostingsthatsuck.com right about me thinking new companies should not be endorsed?

New companies have a big challenge of bringing in customers than say a company that can afford to run commercials during the Super Bowl (i.e. Hostgator) or run full page ads in Popular Mechanics (i.e. 1 & 1). Hostingsthatsuck.com used the trick of telling you to search for “Zyma sucks”, and yeah there were none out there at the time. Other than other people trying to pull the same tricks as hostingsthatsuck.com.   Hostingsthatsuck.com makes it a point to be in the top of search results for “(host name here) sucks”. Not so much to provide details about a company sucking, but to get buyers to sign up with the company for what may be peanuts like Zyma.com or big pay like Hostgator.com.

I make it an effort with any review of a new host to point out that if they are new, that should not be criteria to use against the company. New companies stand to lose more than older and bigger competitors with the loss of a single customer. Meaning they have more reason to work on keeping a customer. Not to mention there are large old companies like Burst.net that I advise avoiding like the plague. This had to deal with disclosing details like they had been contacted by zyma.com to do a review, and that they were new.

Back when I made my top 10 list for finding a host, I made my feeling clear on new hosts July 10, 2011:

https://hosting-reviews-exposed.com/?p=2351

On a side note a new company is not a bad thing; we all have to start somewhere. This is why I recommend that on the initial sign up that you do no more than 30 days the first time around, and sign up for more time later on. Also a new company may be more eager to work to keep your business, where as a large establishment may consider you more of a number.

The whole searching for bad things about Zyma.com was flawed because there was nothing negative out due to the fact it was a new host. Lack of (Zyma.com sucks) does not mean that the host was good, nor does it mean they are bad.

But even when this “(host name) sucks” is used on old / big hosts hostingsthatsuck.com sales pitch ignores actual facts. There has not been a host yet that they have recommended where I was able to find more negative comments using the same criteria “(host name) sucks)” just going over the first few pages I can find more negative posts than what they say there are. Never mind their claim includes all search results. They want you to look no further, I want you to look beyond what they say.

I want to make it clear again:

I do not have a problem with Hostingsthatsuck.com making money off affiliate programs.

I do not have a problem with Hostingsthatsuck.com referring people to new hosts.

I do however have a problem with hostingsthatsuck using junk logic to make a buck, especially when they ignore the facts.

An open letter to Brainhost.com

Hello, Corey of Brainhost.com,

I am not sure you understand the nature of blogs.  Generally, any blog that is ran with any common sense moderates the comments.  Only 2% of the comments I get are approved, as the other 98% of the comments, this blog gets are spam. Rest assured I will not stop you from posting your comments on this or any brainhost.com related post.  I have approved all of your comments, regardless if they are duplicates as I do not delete or modify a contact for a host’s comments.

However, I have pre-approved you for future comments.  Since I got your attention with the last 2 posts on Brainhost.com, I am doing this third one with questions.  I have emailed you the questions; here I will explain the questions in detail.

https://hosting-reviews-exposed.com/?p=2996

https://hosting-reviews-exposed.com/?p=2980

18 questions about Brainhost.com

The Basics of Brainhost.com:

I have friends that think I should ask some of the basics which would be questions 1 – 4

1. When did you purchase the domain Brainhost.com?
2. When did you actually start up Brainhost.com?
3. How many servers does Brainhost.com have?
4. What is the collective experience in the hosting industry of the Brainhost.com owners?

Not much to explain here, other than question 4.  As an example, I will give out a short history of my experience.

I started out as a web designer with work in databases over 3 years.  I meet another designer who also had a lot of experience in sales who with a programmer decided to start up a hosting company.  The first try ultimately failed as the programmer got paranoid and greedy and locked us out.  The second time was the charm which would give me 11 years working experience where I and other partners formed 4 companies.  Two years ago I would sell all my shares and get out of the hosting industry, in hopes going for what I wanted to do, as well as time to breath.

The Flippa.com/Brainhost.com partnership:

partnership is an arrangement where parties agree to cooperate to advance their mutual interests.

It’s pretty clear what Braihost.com’s interests are, what are Flippa.com’s interests? I happen to be monitoring cookies when going from Flippa.com’s Trusted Partner page to Brainhost.com.  Which interestingly enough I get a cookie once I reach Brainhost.com called AffiliateId.

5. Why did Flippa.com choose Brainhost.com over hosting companies that have an established history like Hostgator.com?

As a Flippa Trusted Partner, we offer web hosting and free site transfer to Flippa customers who have less complex websites, like a simple WordPress site. We do offer dedicated hosting as well (http://www.Brainhost.com/dedicated-servers), but most Flippa customers who choose us do not need this level of service.

I don’t see any explanation as to why Flippa.com chooses you to be a partner.  No offense but I would not have chosen to partner with your company.  Your company has been running for around a year, a year does not give the definition of established. On top of that, the feedback from your customers is less than stellar.

6. Are you willing to sign an affidavit that Flippa does not receive any kind of compensation? Be it monetary or some other action that benefits them directly.

Anyone that sells on flippa.com understands that Flippa will create any gimmick that makes them money.  Something I plan to explore in my next post.  One example is a $50 fee that will put the sale on the first page, my experience is that this only lasts for an hour.  No surprise but just a quick glance at the other trusted partners I can see on a lot of the sites they offer an affiliate program.  I don’t even have to look at odesk as that is an ad I purposely put on my site.

Brainhost.com package questions

7. Does Brainhosting.com have only one “unlimited”/shared hosting plan?
8. If your hosting company only has one “unlimited” hosting plan, why is the $6.95 a month (2 years) not “The Best Value”?

From the chat I had last week, it seems the only variety you offer is Month to Month, 1 year, 2 years, 3 years, and 4 years.  The package page gives the illusion that there is more than one package.  Not to mention wouldn’t a 2 – 4 years term be better than a 1 year?

9. Per your company’s terms of service, free accounts do not get the same features as paid plans, so what are the differences?

I am well aware that you changed your terms of service after I did my post. You have completely removed the section on free accounts not having the same features as a paid account.  I don’t have a problem with that, but the differences have to be noted, especially on a plan that offers a free year.  Honestly, I did a 3-month free hosting plan, and it was enough to make me want to tear my hair out.  Compared to the affiliate programs people were 80% likely to keep their accounts over a year.  Whereas 95% of the three free month accounts were closed by the end of the free period.

10. Why do you not offer dedicated to them, as well as have this “unlimited” service available through your site?

Regardless of your assumptions about what most Flippa customer’s needs, why do you not have the dedicated offer on the offers page for Flippa, or for that matter on your site?

Take it from someone that was in the business of selling dedicated servers, you can’t sell them unless they are out there for people to get to.  You point me to a link that I can’t seem to find a way navigate from the main page of Brainhost.com to.

Brainhost.com reviews and awards

11. Can you explain why most of the complaints out there complain about too much money being charged to an account?

A lot of the complaints I looked at are complaints in regards to charges and in some cases multiple charges.

Here is one site that serves as an example:

http://www.web-hosting-top.com/review/Brainhost.com

Now I think the explanation for unexpected charges could be sites like Brainhostreview.net offering $1 a month, but the order form that their site takes you to gives no such offer.  On the other hand, I really cannot guess as to why people are complaining about multiple charges.

12. Where did Brainhost.com get the award for 2012 web hosting top 10?
13. Where did Brainhost.com get the award for Most Reliable Web Host 2012?
14. Where did Brainhost.com get the User’s Choice Web hosting Award?
15. Where did Brainhost.com get the Rated #1 Web Host award?
16. Where did Brainhost.com get the awards showcased on http://Brainhostreview.net/about-us/

You should check out the review site Brainhostreview.net. What I find interesting is sites that try to tell you that you should host with a host like Brainhost.com. But like many of the review sites that I look at, they don’t host with who they promote.  Guess where Brainhostreview.net is hosted?

I can’t tell you how bad it looks when a review site that is dedicated to your Brainhost.com is hosted with Godaddy.  If they don’t host with Brainhost.com why should I?

The problem with a lot of the awards for Brainhost.com is I have no idea where you got them from.  There are 4 on your site, and then their 5 more on Brainhostreview.net.

17. What are the websites for the people that wrote you testimonials (i.e. John, Michael, and Anna).

The only place I can find any positive feedback for Brainhost.com is on Brainhost.com’s main page. The one thing that could add some viability to those reviews is putting some websites that are hosted on your service behind them.

The Brainhost.com/NSA Technologies Connection

18. What is you or your collogues relation to the company NSA Technologies?

During my review of feedback about brainhost.com, I find several comments that mention NSA Technologies. I am not going to go into the details; I will leave that up to you.

As I have stated through multiple posts, I have no problem with you being new in the industry. New hosts can be more inclined to work towards keeping a customer. The things that concern me about brainhost.com are that you offer an unlimited package, which there is no such thing.  Then there is the $175 payout that ultimately cuts into what could actually pay for service. I truly believe it’s easier to keep customers then it is to bring new ones in.

I look forward to a response to this Brainhost post.

Brainhost.com – Due Diligence

Less than 24 hours after my post on brainhost.com, someone posted a comment that pointed to what I had not looked at, and that was the reviews about this host. The focus of my post was what was the benefit that flippa.com got while promoting Brainhost.com. Another reason I choose to write about this host was due to the possibility that I may very well see brainhost.com on so called review sites ($175 or more payouts). I had not bothered to look at the review sites, what came up in search engines, or what sites like Alexa and archive.org had to say about brainhost.com. A simple glance at the search engine results tells me that Flippa.com did not bother to vet brainhost.com.

https://hosting-reviews-exposed.com/?p=2980

My initial impression was this host would appear in the so called top host sites. I now think my first impression was wrong, and perhaps the review sites have seen what I failed to look into. There are a lot of reviews out there, and other then those sites that promote brainhost.com there are no positive feedback.  For that matter sites like webhostingstuff.com just started monitoring brainhost.com November 2011.

The only directory / review site I can find on the main page of search engine results is:

http://www.web-hosting-top.com/review/brainhost.com

Flippa tells me to be diligent; perhaps I should use their advice on Brainhost.com?

http://flippa.com/blog/how-old-is-your-site-new-guidelines-on-claiming-site-age/

In short they talk about aged domains, and how some sites used the creation date as the start date.  Something I try to point to when someone says there site is older than it actually is.  In some cases it was a case of site started before their domain was created like mindshark.ca, somehow a web services company is older than the creation date.  Then there is the case of where the domain was aged, like zyma.com who prior to being a British hosting company was a company out of Spain that dealt with construction.

There are a lot of other details that Flippa left out in the way of due diligence. Such as Alexa.com. Which if you read my blog enough you will know that the lower your score the better your company is.  Amazon has a 5, Google 1, Hosting-reviews-exposed.com is around 172,000, and brainhost.com is at 10,154.

Then there are more details you can get from Alexa if the score is below 100,000.

Alexa.com shows some very interesting results.  It seems up until February/March 2011 Brainhost.com was extremely limited in traffic.

http://www.alexa.com/siteinfo/brainhost.com#

Then we come to a recommendation that flippa.com gives for due diligence, arcive.org. A site I use often when looking at a site.

http://web.archive.org/web/20100918115557/http://brainhost.com/

From there I can see that brainhost.com ran PPC pages and was for sale for the bulk of the time.

Now there are few telling details here, especially when you look at their BBB record

http://www.bbb.org/akron/business-reviews/internet-web-hosting/brainhostcom-in-akron-oh-90005710

Here are the details I find interesting about what the BBB lists:

  • 28 complaints closed with BBB in last 3 years | 28 closed in last 12 months
  • BBB file opened: 03/03/2011
  • Business started: 08/20/2010
  • The address for this company 3660 Center Rd, Suite 363 Brunswick, OH 44212-3620 is UPS Store.
  • This business is in the process of responding to complaint(s) previously closed with no response. (cause of no rating)

As I have stated in the past I am no fan of the BBB, because they don’t validate any information and second their system is awkward. Never mind this is a system that asks for money from those it is supposed to keep an eye on.  No conflict of interest there (yes I am being sarcastic).  It’s been my personal experience that BBB asks the individual for the start date, they don’t look at the actual business license for a company. Because of the file date with the BBB, the Alexa Traffic, and what Archive.org show I think its safe to say the company started in Early 2011.

Brainhost.com and the review sites

But I think the most telling thing is looking up “brainhost.com review” on any search engine.

There are a lot of negative reviews out there.  The ones that have nothing negative are those trying to sell you onto brainhost.com.  Some of which appear on the gurus that promoted brainhost.com in the beginning.  The funny thing is if they allow comments they are negative, one particular so called guru with a site that looks like crap on shingle also wants to promote hostthanprofit.com  (MLM crap).  The only place I can find any comments about liking the service are at brainhost.com, there are no dates of when they got the kind words or what site is hosted with them.

Contact with Brainhost.com

My reason for contacting brainhosting.com is their 4 awards. 4 awards that I cannot tell where they came from, nor can anyone that I have contacted by phone or by chat. I also wanted some clarity on the hosting packages.  After why should I buy the $7.95 plan as its listed as a better value, should I not choose the $9.95 package?

http://www.brainhost.com/web-hosting-plans/

Brain Host offers a variety of Hosting Plan Options – choose below for the plan that best fits your needs!

From the looks of it there is only one package at three different prices.

The awards that brainhost.com has I find most interesting are the two for the year 2012. When I first looked at this site back on January 10, 2012 the awards were there. Now perhaps its just me, but in order to be the best host of 2012, you would have to be a good host for at least most or the full year in order to get an award for this year. It seems really premature to get a 2012 award.

Brainhost.com chat

Andrew: Welcome to Live Chat support, how may I help you?

Benjamin: Hello Andrew

Benjamin: Can you point me to the sites where your company got it’s awards from?

Andrew: May i know where you wish to point the website?

Benjamin: Point the website?

Andrew: I’m sorry, I’m not sure I understand. Would you mind explaining it again, please?

Benjamin: Your company has 4 awards on the main page. Who was it that gave your company those awards?

Andrew: I will suggest you to call us at 1-800-311-9418 number so that they will assist you further in this regards.

Andrew: Is there anything else I can help you with?

Benjamin: can you tell me the difference in your hosting plans? They all have the same exact points.

Andrew: There are no difference just the tenure are different.

Benjamin: that is not what it looks like from the package page.

Benjamin: you only have one plan?

Andrew: Are you referred by any other company to sign up with us?

Benjamin: flippa

Andrew: We provide following hosting packages:

Andrew: • Month to Month: $9.95 per month. First month hosting + $20 one time setup fee + $14.95 domain registration = Initial pay $44.90

Andrew: • Every 6 Months: $53.70, which breaks down to $8.95 monthly + $14.95 domain registration = Initial pay $68.65

Andrew: • Every 12 Months: $95.40, which breaks down to $7.95 monthly + $14.95 domain registration = Initial pay $110.35

Andrew: • Every 24 Months: $166.80, which breaks down to $6.95 monthly + $14.95 domain registration = Initial pay $181.75

Andrew: • Every 36 Months: $214.20, which breaks down to $5.95 monthly + $14.95 domain registration = Initial pay $229.15

Andrew: • Every 48 Months: $237.60, which breaks down to $4.95 monthly + $14.95 domain registration = Initial pay $252.55

Andrew: All the payments are upfront.

Andrew: Is there anything else I can help you with?

Benjamin: but the site says free for one year.

Benjamin:http://www.brainhost.com/special-offer/flippa.php

Andrew: I will suggest you to call us at 1-800-311-9418 number so that they will assist you further in this regards.

Andrew: Is there anything else I can help you with?

Benjamin: are you sales or do you do customer service?

Andrew: We are technical support.

Andrew: Is there anything else I can help you with?

Andrew: I have not received a response from you for some time and will need to end this session. If you need further assistance please log back in to Live Chat. We apologize for any inconvenience this may have caused you. Thank you.

Chat session has been terminated by the site operator

The chat session with brainhost.com was confusing, not to mention the chat operator was in a hurry to get off chat with me.  A call to brainhost.com sales department could not give me the answer to who it was they got those awards from.  If anyone should know where a company got an award from it would be the sales department.  I happen to leave the chat session alone for a minute and the chat operator ended the chat session.  Never mind I gave the chat operator more than a minute to respond to me.

One thing is certain and that is the Brainhost,com is a mess.  They only have one package, and multiple ways to pay you can pay more for the same thing.

The one question I forgot to ask was how much under the Flippa offer would I pay and when after my free year expired.

I usually do not have a problem with hosts being new.  But there are things that bother me like an insane affiliate program. $175 uses a lot of what a customer pays to give an affiliate a commission. Sure it’s a tax deduction for the company, but so are things that provide a customer good service. Its far easier to keep existing customers then it is to bring in new ones.

On top of that Brainhost.com’s packages make no sense. I could not get a straight answer, payment terms for a package became different packages on their own.

I will be keeping an eye on Brainhost, mostly to see how long they are a trusted partner of Flippa.