1. I can well believe that Bounceweb sucks on every single level, and that advertising fees were all that got them propelled into the top 25 list.

   I received multiple pieces of spam from an individual with multiple websites (when the first piece of spam was rejected by my email system, they sent a second via a different email address from a different website). I looked them up and one of the sites was hosted at bounceweb. So I went to their website and per their own “abuse” instructions, emailed them at abuse@bounceweb.com. I got back an automated email telling me that they couldn’t accept abuse reports via email (then why does your site tell me to do that?) and that I had to open a ticket to report it. Problem is, they won’t let you open a support ticket if you don’t have an account with them (or possibly even if you do, for all I know.)

   So I’ve done the exact same thing you did, visited their website multiple times over the course of the past day or two, online chat is never “on”, I’ve called their toll free number and everytime I request customer support, something you think they’d be interested in providing, the system cuts me off and won’t let me leave a message, never mind actually letting me speak to a real human being.

   So I ran some searches with their name and variations on the word “spam” and found a site where one of their disgruntled users complained that when they found him a little too troublesome, they claimed he was spamming and terminated his account. Pretty ironic, given there is no way for anyone to actually file a spam complaint. How would they know about it if no one can complain to them about spammers on their servers?

   Then I found this page, and wasn’t at all surprised to see that you couldn’t find any instance of there ever being a human being on the other end, because I haven’t found a single way to actually contact them, either by phone, email or internet support, much less communicate with an actual human being.

2. *comment retracted by Benjamin*. They used to be respectable about 5 years ago when I first signed up with them. However, as of now they are basically holding my domain name hostage. I received a notice that it would be expiring. OK, no problem, I will just renew it. Well, despite being a long-term customer, I was never given a support account after they revamped their whole site and have no way of filing a ticket or accessing my domain renewal page. The domain has now expired and is stuck in limbo. It can’t be transferred to another registrar without someone from their end giving the release code, and there’s nobody there to give it or renew it (helloooooo, take my money please!).

   There are two phone numbers on their website. One is a toll-free number and connects you to an automated system that never leads to a human being. It also seems impossible to leave a message. The other phone number belongs to some poor, unsuspecting guy that angrily informed me that he has nothing to do with Bounceweb and that they need to take the number off of their site.

   The email aliases are worthless. The support one just bounces back saying that you need to use the support system on the site. I have not received any response from any of the other aliases. So, none of my email accounts are functional now since they are associated with an unregistered domain. I guess I can try to wait MONTHS for it to be released and hope I can re-register it before the bots steal it.

   I believe that they owner is Will Clayton, and their tech guy is James Willit. I dealt with James years ago, and he seemed helpful and polite. Now, I have no idea if either of them still works there, but at this point I am finding it impossible to reach anyone there.

3. I am also a client of bounceweb and I have been going through exactly as the previous person described. What makes it more unfortunate for me is that I live overseas and there is no way for me to trace this guy or get in touch with them in any other way. I am stuck with no response from them and what’s more annoying is that they have charged me 3 times for one-year’s fee and there is NO WAY for me to get my money back. I only want a logon to get into the system (site) and retreive my files so I can go to another hosting company but I cant.

   I wish I lived in the US and I would file a complain for theft with the police…

4. I would just like to add a follow-up to my last review (mods, can you make a note of this at the top of my last post?). I have made contact with them and amazingly, things are working out fine now. It is sort of convoluted how I did it, but it worked after a week without any response via phone/email.

   Since I did not want to lose my domain and risk having to pay snatcher-bots unfair sums of money to get it back in 3 months, I opted to sign up for a new account with Bounceweb through their online store. With a *comment removed by Benjamin* I paid $6.95 and instantly had an account there with a client/support portal login & everything. From there I logged a ticket regarding my domain. James, the IT guy, renewed my domain at no charge and is working on transferring it to my new Bounceweb account and closing out the old one (I backed up all of my data via FTP). So, these issues are mostly from them failing to migrate legacy accounts to the new system.

   It is largely inexcusable that there is no way to contact them via published phone numbers and email addresses, but if you have an account in their new system, support responses are timely and helpful (tech support within an hour or two, domain/SSL stuff within 24). I have read other reviews that indicate that they do not respond well to threatening or rant-style support tickets, so if you can write the support request in a polite, professional manner you’ll get a lot further.

   Yeah it cost me $7, but it is a heck of a lot cheaper than the alternative. If you are having this problem, drop the $7 to get support and then request the EPP transfer code and take your business elsewhere.

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