To start with, I want to make it clear I did not go looking for issues with Unlimitedgb.com, they came to me. They choose to create fake reviews on my site. Which was for the purpose of bringing increasing their back links and search engine viability. I can’t say if they had planned on purpose to post on my site, or if they targeted any forum or blog with hosting as a topic. But I can tell you like many other sites that post any negative feed back, they are ready to try and drown out the negative with fake positives. Which you can see at my first post:
For which they choose to create feed back, in most cases not giving out domains. In one case two different endorsements came from the same ip.
Last week the CEO decided to contact me, not to fix things but to get me to remove my page.
Email exchange with Unlimitedgb.com
Per usual red text is who is responding to me.
Blue text is me.
I am the CEO and the Managing Director of UnlimitedGB.com. Its been 2
years since I have started unlimitedgb.com and its a budding hosting
company. During the start of unlimitedgb.com we outsourced some seo
work to a seo firm “GK Media Soft” in coimbatore, India and what they
did is to generate back links they did blog commenting on various
forums including yours.. I swear on my son this was not an intentional
commenting blast on your blogs and during that time due to a shortage
in manpower we were giving support to customers on live chat only
during the day times in India, and so that is the reason when you came
to our website the chat was offline. During that time we had no more
than 800 hosted domains on our servers. ALL THIS IS IN THE PAST….But Now Benjamin, Please As a Brother I am requesting you, Please
Remove this post from your website.
exposed.com/scams-to-avoid/1. Now! unlimitedgb.html
You can verify that we have completely stopped Blog
2. We Provide True 24/7 Support, Please check this for your self..Benjamin I read in you blog that you also have a hosting company and
in a similar situation some one is writing wrong about your website
and you decide and correct your mistakes, and then your existing
customers and new customers sees on a blog that you are bad and
abandons your website and services, But you are not like that right
now…..It Hurts Benjamin, It is really pricking HARD.When you wrote this blog I just had 800 hosted domains and now we have
around 7000 hosted domains and If any of my existing and satisfied
customers just go to google and search for “UNLIMITEDGB” and your page
is in the second position “Unlimitedgb.com – A Scam to Avoid!!! |
Hosting Reviews Exposed”I understand that your blog is monetizing my traffic to earn through
AdSense. I am ready to pay you a compensation for that Please give my
your PayPal ID and I will send you a compensation that you request..to
remove this post
You could verify the below two points on my website before you could
1. Now! You can verify that we have completely stopped Blog
2. We Provide True 24/7 Support, Please check this for your self..
Thank you for your understanding and generosity in this regard.
Interweb iTech (India) Private Limited.
Before I responded I thought I would make it clear before hand I was not going to be paid / bribed to remove a post.
I am not saying I want compensation, I am saying what do you mean by that?
I honestly did not expect a reply. I thought maybe, just maybe he was watching my twitter feed. As some companies do. But he did skip over the part of my contact form that states “If your a host that is contacting me about one of my posts I will post any and all emails directly to the blog post associated to your contact.“.
I have no other choice this post http://hosting-reviews-
is killing a good company that is growing. Please help I am ready to pay any thing you require.
>I understand that your blog is monetizing my traffic to earn through
>AdSense. I am ready to pay you a compensation for that Please give me>your PayPal ID and I will send you a compensation that you request..t
Thanks and best regards,
Interweb iTech (India) Private Limited.
My curiosity had reached its limit, I made a quick post hoping to get him to engage him in dealing with his customers problems.
If you had read my twitter feed before you sent you response, you would have noticed I am not going to take a bribe.
Instead I offer you redemption:
I look forward to dealing with you publicly to solve your issues.
Of coarse after three days, Sanson choose not to respond to me. Never mind I offered to provide free mediation with prior customers.
After I did the last post on unlimitedgb.com I thought I would try the chat out. Turns out this is the screen I got most of the time:
By Monday I sent a response:
I had hoped that you would work with me to turn your company around.Think about it, you have a pretty bad rap going around the internet, what I offer is better then having a single page removed. I offer you a chance to get this cleaned up and deal with your customers.
If you don’t want to work with me then I will make a finale post with the email you sent through my forum that warned you that I will post your email.
12 hours later and on my 18th random attempt I finale got a hold of a tech named James. I seem to have misplaced the chat. In short I asked to speak with Sanson. He got back to me quickly right after.
Dear Benjamin>what I offer is better then having a single page removed.
I have over 7000+ customers & 1200+ Resellers and 1% of my customers are unhappy. And to all that 1% unhappy customers I have either refunded the money or they are no longer using my service. So what is the point in communicating with them. As I have mentioned in my previous mail. your forum post is confusing my 99% of happy customers.In this case I better have a single page removed & lead the way by satisfying my 99% happy customers..>If you don’t want to work with me then I will make a finale post with the email you sent through my forum that warned you that I will post your email.
Please have some basic ethics, my communication with you is 1 to 1 and not meant to be posted on a public forum.Thanks and best regards,Sanson D’silva
Interweb iTech (India) Private Limited.
Wait!!!!! He is telling me to be ethical?????
A Finale Email to UnlimitedGB
Hello Sanson,“Please have some basic ethics“Please don’t try to tell me how to be ethical. You spammed my blog, posted fake positive reviews, and last but defiantly by far not least you tried to bribe me. Your not exactly on a list of people that have a right to preach to anyone about ethics. Or do you want to see what people have to say when they see your email? Your first mistake when dealing with me was thinking this was about money.After finally being able to deal with the chat on your company, and trust me I tried 18 random times since your first email to confirm you had live 24/7 chat support (I was going to give it 20 chances). When I finale got on chat with my last try, I was not impressed. A lot of what I see in complaints regarding support rang true, as my responses with “James”, were extremely slow.As for this 1%, I don’t know if you have 7,000 customers. If its true, at less then 2 years old that is a impressive number. Granted I suspect you started up in 2010, despite what your domain whois says (Creation Date: 28-sep-2009) But over more then a year now of looking at hosts. I can say that you have a lot of reviews for someone with 7,000 reviews, you have a lot of negative feed back.I have to say most of the positive feed back is fake. It does not have the feel of a happy customers. Not to mention your company tried to create fake positive reviews on my site, which would not stop you from doing this elsewhere.Example:Gopala Krishnan ( [email protected]… )October 4, 2010Time Hosted: 2 to 3 yearsYou need to stop with the fake feed back. You need to deal with the negative feed back, instead of trying to bury it as I have clearly demonstrated it has ways of going above the positive. I have offered to help you deal with your customers complaints as well as altering my blog post. You can either work with me, a person who has 11 years of experience, or you can continue to do the same thing.
I doubt that there will be any more response from Sanson
There is a reason I stated that I don’t think the site was active since 2009, part of what drew my interest was a review that said they had been hosting with unlimitedgb for more then 2 years. Which made me look at the whois for their domain. The creation Date is 28-sep-2009. Then there is this chart from Alexa.
I think part of what he told me was true, even though he switched 7,000 domains to 7,000 customers. Never mind number of domains does not mean amount of customers.
“When you wrote this blog I just had 800 hosted domains and now we have around 7000 hosted domains”
This response makes me think that he lied about being 2 years old. After all 900% increase in a period under 8 months. Where as it took them 15 months to get 800 domains. But another thing that makes me think they started back in October 2010 is that most of the comment spam began around that time. Websites like webhostingstuff.com did not start tracking uptime until around this time http://www.webhostingstuff.com/uptime/UnlimitedGB.html, like the one comment I mentioned:
From this point forward if you have a complaint about unlimitedgb I want your support tickets, emails, as well as chat sessions.