Jixhost.com – Home of the very limited Guarantee

Jixhost.com is my 3rd host review of 3 hosts for April 2011 webhostingstuff.com’s top 25.  This may very well be the last host I review on webhostingstuff.com’s top 25.  Because Webhostingstuff.com removed the top 25, as you can see if you read the exchange between me and the unknown agent of winhost.com.


More about that in another post.  Off the top of my head I suppose I should be reading the positive reviews, but there is only one, and it appears that they changed their dns the same day as the review.

hosting review

Jixhost.com has down time

Like the first host this host had signs of downtime.  Which does not show up on the webhostingstuff.com tracked down time. But its in the reviews.  I think its safe to assume that this host keeps its main site separate from its customers, unless of coarse the downtime some how happen in between the gaps of when webhostingstuff.com pings.  From March 2010 to Febuary 2011 there are 10 reviews, and only one of them have anything nice to say.  Since Webhostingstuff.com triggers a block if too many inquiries are done I can only see 7 out of 9  of the negative reviews complain about down time.

I figured I would go to web-hosting-top.com to see if the same is true.  Between January 2010 to present there are three complaints in regards to downtime and I find 6 complaints.  But I find myself questioning the legitimacy of the negative reviews.   Not because of another host with a Generic Rep that too often states “The above is not a valid review due to the domain and name never being a client of JixHost. — jixhost.com representative“.   That just points out there lack of being able to deal with customers on a public forum.  Its the broken English, and no not the broken English that happens with many of my posts where I do things in a hurry and not like I did when I was in college and feared bad grades from my professors.   Maybe I am wrong and these are non-English Customers.  After all I had a lot of customers that went to Google to translate, while Google is great at translating a lot is lost in translation.

But there are two things the reviews tell me to do

  • See what I find when I search for results on Google – “Search and read about Jixhost.com over the internet just to see how bad is the service
  • Try out the chat system because “Live chat = live silence! You

Chat with Jixhost.com

Chat sessions for me have been a point where I am not sure how to proceed.  At some point I hope to have a formula set up when I do chats.  But its not always so simple, especially with this host.  This is the first chat where I see:

If you have general questions and would like to chat with our representatives, feel free to do so below.

But the site did give me a a question to ask.

Benjamin:Am I correct in reading if I purchase more then a monthly plan I will not be eligible for a refund?

Welcome Benjamin! Your request has been directed to the Pre-Sales Questions department. Please wait for our operator to answer your call.
Call accepted by operator JixHost. Currently in room: Benjamin, JixHost.

JixHost:Which plan were you interested in?
Benjamin:I am looking at your terms of service
Benjamin:which clearly state: 7. Our 30 day refund policy excludes reseller plans, vps, servers, domains, SSL certificates and plans paid for longer then 1 month and accounts that are suspended or terminated for abuse. We can not refund unused portions of your plan;
Benjamin:so if I purchase a year, there is no refund possible
Benjamin:thats not a very good selling point
JixHost:for caps
Benjamin:and those reasons are?
JixHost:In the hosting industry there are whats commonly known as “host hoppers”
JixHost:We prefer to spend our time and resources with serious clients
JixHost:this is why we have the policy in place.
JixHost:It deters
Benjamin:well there are people like me that generally stay with a host until things go wrong, and usually I pay annually or better.  But I can’t say this part of the terms of service encourages me that nothing will go wrong
Benjamin:and a host hopper is just as likely to jump on smaller terms
JixHost:One can choose to go monthly
JixHost:We do not require any duration
Benjamin:Well thank you for your time, but your reasoning does not convince me to try your program.
JixHost:ok, have a good night.
JixHost: case and point
JixHost:Its works
JixHost:Is there anything else?
Benjamin:No, have a good day.
JixHost:You too. Good bye

The chat with Jixhost went a little funky if you ask me

I have been bothered by their guarantee system because on the main page they say:

Just a few of the many reasons why you should choose JixHost as your hosting provider!

  • Over 5 years in business!
  • FREE private name servers!
  • FREE billing system (phpcoin)!
  • Powerful CloudLinux 4 CPU core servers!
  • No risk 30 day Money Back Guarantee!
  • Over 99% uptime track record!
  • FREE Templates, Softaculous, Fantastico, RV Site Builder PRO and more!
  • 24/7/365 Email, Ticketing & Live Support!
  • SSL Secure environement!
  • Complete backups of your data on a seperate drive!
  • FREE instant setup on all accounts!
  • FREE domain reseller account with it’s website!

Which is not honest, its only to non-reseller plans and only if you purchase under monthly terms as I clearly showed on what I think is a really weak terms of service.  If you pay more then a year and find their service is bad then there is no recoarse.  I have to wonder how many charge backs they have incurred because of their anti-host jumper philpospy.

Do they have over 5 years in business?

Well the domain is just shy a few months from 3 years.  I would love to hear the story behind that, not to mention why there is a video on Jixhost for Softlayer.

Search engine results bring me to:



There are other things I have found but I am not sure I would rather repost the links,  I looked by just jixhost.com and jixhost.com sucks.  I think its safe to say that I have not seen the same results on any other host.  Jixhost is on my watch list.

7 Replies to “Jixhost.com – Home of the very limited Guarantee”

  1. For now the conversation with Jixhost.com has been at webhostingtalk.com:


    Unfortunately the conversation has been closed, and I have asked questions that remain unanswered. Which are as follows:

    1. If this site has 5 years of experience, where is that experience at? In the conversation it was indicated that experience dates back to 2001, which would mean 10 years. If your not willing to share how your 5 years or greater just because you fear a review from me, you should change it to less then 3 years of experience.

    2. It was indicated that there were three plans that were covered by a 30 day guarantee, so far I only see one that is not a reseller, dedicated, or a vps. Where are the two other plans?

    3. Do you acknowledge that you are paying for ranking with webhostingstuff.com?

    4. Which of the 9 of the last 10 reviews are not legit reviews at webhostingstuff.com?

    As for your negative reviews with webhostingstuff.com. I have reviewed them in detail, and I have also contacted these customers to invite them to tell their side of the story.

    joecell.com.au – Down time due to a denial of service attack

    tugatech.com.pt – Complains about slow response. Account was closed because of free sites? I am not sure perhaps I can get him to elaborate.

    hampton-publishing.com – downtime

    webmanics.co.nz – downtime

    fdwhostingco.com – downtime / slow tech response

    virgo.com.mk – downtime / slow tech response

    kokabella.com- downtime / slow tech response

    idominican.com – downtime/slow tech response

    iziwa.com – misconfigured ns records / slow server response

  2. Via webhostingtalk, this is Jixhost.com’s response:

    As a several months ago, we have on each server a FQDN with Pingdom monitoring each http every 1 minute displayed publicly. I believe Pingdom shows what each servers’ statistics are accurately, honestly and without bias. Everything else would be hearsay.

    You can check the reviewers email address and domain names’ history. Of the ones that are a match, then you would have to know if the review is honest or bias.

    Again, I don’t care to write content on your site as its current content is mostly scraped from other websites and is full of negative annotations and assumptions. I tend to contribute to sites that are peer reviewed and without bias such as webhostingtalk.

  3. I would like to verify that my comments were valid comments and genuine. I had a great deal of trouble with the hosting for 2 months before I moved to my own VPS.

    A few months ago I did get an email saying that they had moved the site to cloud computing, so I thought that I would move two sites back across to jixhost.

    There shift to cloud based servers has improved the hosting no end. I still have had some downtime but I am talking about an hour or so over 3 months. Server load is down to an acceptable level and my clients that are on the Jixhost server are very happy with their hosting.

    I haven’t decided if I will renew for another year with them, but that decision is not a performance based one but more based on keeping all my hosting within New Zealand Shores for customers peace of mind.

    Server up time is an interesting concept, does pingdom test all websites running on Jixhost’s server. I know that while I was having problems sometimes the server was not technically down, all the services were running but the server loads were sitting up around 26 times what they should have been. Other times it was a specific process that had failed such as MySQL.

    All my issues have now been resolved, a little more customer communication would have been great and I felt that it was protocol to blame the customer first but in time my issues were addressed. It’s a pity that it took so long.

  4. Hello Mark,

    Thanks for commenting. I think its safe to say that your review is valid. On webhostingtalk.com he said he would not listen to me, but he would listen to hosts that are doing better then him, or his customers. I figured based off the communication against the negative comments on web-hosting-top.com they needed better communication skills.

    Please keep me update regardless if its good or bad.



  5. Benjamin,

    Hello. My remarks regarding Jixhost were valid. It’s been a while since I washed my hands of them and do not recall all the details though I believe I did leave them in my comments prior.

    All the best 🙂


  6. Hello Terry-Anne,

    Thank you for your time. Your orginal complaint was:

    In Jixhost’s words regarding reseller accounts so Beware as I have had repeatedly poor uptime since switching to them 3 weeks ago and cannot get any response to Why I have suffered this downtime on their servers:


    Unfortunately there are no refunds or trial periods on reseller accounts.


    JixHost Support Team
    Introduce people to JixHost and earn money!


    Their response was rather laughable


    According to 3rd party monitoring by Webhostingstuff we are rated as “Excellent” for server up-time.


    Client may their domain misconfigured, however we would need their cooperation so we can assist him.

    The funny thing they don’t mention is that webhostingstuff.com only keeps track of the up time of the host’s domain name. So if your not hosted on the same server as the host the up time is irrelevant.



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