Comforthost.net – responsible citizen of the Internet?
Feb 22
Comforthost.net is my Second host review of 4 hosts for February 2011 webhostingstuff.com’s top 25. Considering many times my posts show how rushed for time I am. In some cases bad spelling, or worse I make grammatical errors. Some times my mistake is doing these posts before my morning coffee. I am not saying this post will be perfect. But something seems off about this host and much of the text seems off. The site seems to be missing something that I can’t quite figure out. The design is so so. But I have to ask, what amount of guarantee do you get with this site? Its not on the main page, and its not on the product page where you would expect to see such details. As always I suggest in no less then a 30 day guarantee. If a host does not offer at least 30 days, then you should steer clear of that hosting company.
Clearly this is a host in need of someone to edit it. There is a big difference between a blog like mine, and a business site. Between a freeware chat program and a free theme and paid theme and chat system. I can’t help but think perhaps instead of spending money on webhostingstuff.com “advertising” perhaps they should focus on improving their own site.
Strolling through their site, and skimming through knowlegdge base I some how come to the terms of service where I find the claim “Comforthost.NET is a responsible citizen of the Internet”.
Is Comforthost.NET a responsible citizen of the Internet?
http://www.comforthost.net/billing/knowledgebase/161/TOS.html
I am not sure how any responsible host would pay for “advertising” with webhostingstuff.com.
As such, we feel it is important to ensure that our customers adhere to our policies to ensure that their respective business and surfing is completely legal and ethical.
Ethical is not doing business with any review site, just to make yourself look like a top host.
Oh but I said something was not right with comforthost.net
Domain Name: COMFORTHOST.NET
Registrant:
Foroquimica S.L.
ComfortHost.NET (domains@comforthost.net)
Paratge Masos 9
Bescano
Girona,17162
ES
Tel. +34.972442539
Perhaps the location explains why the English is off, even though the site is hosted in the U.S. The owner of the site resides in Spain.
So what about that 30 day guanrantee / 100 % uptime with Comforthost.net
Important Notice: *All Payments To ComfortHost.NET Are Non-Refundable* ComfortHost.NET is a brand of Foroquimica SL.(“The Company”) who agrees to furnish services to the Customer, under ComfortHost.NET brand, subject to the following TOS (Terms of Service). Use of ComfortHost.NET Service constitutes acceptance and agreement to ComfortHost.NET’s AUP as well as ComfortHost.NET’s TOS (Terms of Service).
A little chat with Comforthost.net
There are several things that bothered me about this host. No up front guarantees, vague mentions of a money back guarantee - even though the terms of service state no refunds. A support ticket system that has no login to use. Simply a “security code” to avoid spam. I realize the chat system says tech support. My techs could answer the questions that I ask in this chat, but then again they did not have to scramble to find what I asked.
System 18:18:55
System is getting started. [Tue Feb 22 2011 18:18:55 GMT-0700]
A representative will be connected, please be patient.
David Khanu enters the chatroom.
David Khanu 18:19:15
Hello Benjamin, my name is David Khanu, how may I help you?
Benjamin 18:19:25
Hello David
David Khanu 18:19:35
Hi
Benjamin 18:19:44
I don’t see any where on your site where there is a guarantee, do you have one?
David Khanu 18:23:27
sure, we are providing gaurantee to our service
Benjamin 18:23:45
Where can I find the guarantee?
David Khanu 18:27:12
Could you please more precise with your request, Which type of guarantee that you desire ?
Benjamin 18:28:31
Well any kind that you offer
Examples uptime, money back, ect, ect
David Khanu 18:29:48
Please hold on
we offer a 100% upttme guarantee and 30 dyas of money back guarantee
Benjamin 18:33:07
and where do I find this on your site?
its not covered in your terms of service
David Khanu 18:36:04
Please have a look ib the following link http://www.comforthost.net/
Benjamin 18:37:24
Is that all you have? Other hosts list the guarantee in their terms of service.
This is all I can find “All Payments To ComfortHost.NET Are Non-Refundable”
David Khanu 18:38:52
okay, Could you please submit a sales ticket with us. We will get back to you with more details
Benjamin 18:39:25
ok, have a good day.
David Khanu 18:39:56
same to you
Hi Benjamin
Even if I do understand the aim of your website, and I do value the work you do to facilitate quality hosts in front of poor quality
companies, please note that I’m completely in disagreement with your assesment done about our company, comforthost.net
You do base a bad review about our company on:
*we do advertise in webhostingstuff.com
*we are a Spain based company
*we have a 30 day money back policy.
*On the 1rst point, I would ask why advertising in there is bad or not ethical.
*On the 2nd point, comforthost is, like a few other hosts, owned by Foroquimica SL and spanish based company. Again I am not sure why this is bad.
*On the 3rd point you do assert that we do not abide by our 30-day money back policy. I would request that before publicy posting this on the web, that you find someone claiming having paid us and not being refunded on request. I do not see either that you have taken one account and asked for a refund after a few days, something basic that
other review websites have done in the past. Instead you do apport as proof a chat where, surprisingly enough David clearly tells you that
yes, we have a 30 days money back policy.
Benjamin, being a host is hard enough and we cannot accept a review in your site that is based on assumptions. I am fine with you doing an
assesment on our services, but I would kindly request you to do a more in depth review as true ‘hidden customer’ and base it on facts, not on
just personal judgements.
Thanks in advance
Quel
Hello Quel,
I have no issues with you being a host from Spain, I have an issue with your English grammar. As for who you are owned by thats not an issue either. Here is what I have an issue with:
First off no one appears on webhostingstuff.com’s top 25 without webhostingstuff.com getting something out of it. Which is that you paid for advertising.. Which generally means whoever pays the most for advertising gets the number 1 spot, which at the time you were the 10th highest paying host for advertising. Did they try your services? No they did not! All of their sites are with softlayer.com. After all how did you get in the same league as hostgator, number 10 to their number 1. If you have to ask what is unethical about doing business with them, then you have no idea who webhostingstuff.com is. Being in the ranking system is not a true form of advertising, nor does it mean you are one of the best 25 hosts out there.
Second, Where can I find the guarantee? Like David you have failed to give a link. Nor did you address this part of your terms of service “All Payments To ComfortHost.NET Are Non-Refundable”. While that part is crystal clear, your claims of a 30 day money back guarantee are not.
You assumed I had a problem since you were from Spain, clearly thats not the case. Just because I state you are from Spain, does not mean thats a problem. I have pointed the location of many hosts, including ones in my own country, state, and the very city I live in. But here your on a paid per position website (webhostingstuff.com ) and your terms of service mention nothing clear about a 30 day money back guarantee. If you appear on a so called review sites like webhostingstuff.com you can expect someone like me to dig for the reasons why your not a top host. Instead of complaining about my review I suggest taking my advice and correct the issues.
1. Never do business again with webhostingstuff.com and any other paid for position hosting review site.
2. Actually link to this 30 day guarantee you mention, and do something about the non-refundable clause in your terms of service.
3. Correct the grammar on your site.
4. Install a real support system.
5. Invest in the infrastructure of your company i.e. theme and chat system.
After all why not actually buy a theme, customer support area, and a real chat program with the money you give to a fake review site.
Regards,
Benjamin
Please contact me through my email. I am NOT HAPPY with their service AT ALL…. they have nothing that explains to you how to get started. It took me nearly 3 days to get logged in to begin with. I watched their tutorial and still have no idea what to do. While I may be a beginner at this you would think they would give you some support which they dont. So I have paid for a year upfront. and Im fixing to ask for my money back. If they do not return the money then you actually have a paying customer of their service complaining. So we shall see. Like I said message my email and I will let you know the outcome of what happens. THANKS.. Im really curious to see how much trouble I have getting my money back!!!
And another thing…. Their website is not even working right now. Go to their website and it says this…Critical Error
Could not connect to the database
ALso their reasoning behind me not getting logged in to begin with was because they said they had my ip address blocked… WHY? who knows. Again I understand I am a beginner and have no idea what I am doing… But I just found the support not helpful. The only thing good I seen about it was when I opened a ticket they got back QUICK. very quick..
Hello Bridget,
Sorry for the late reply. I did however at the time of your post look and see that for a few hours their site was down due to some data base error.
I will send you an email shortly.
Regards,
Benjamin