Powersalesteam.com and their former employee Taylor Chapman

Chances are if you watched anything in relation to Dunkin Donuts last week, you saw what is one of the worst kinds of public relations a company could have. Clearly I am not talking about Dunkin Donuts having a bad week, if anything they had one heck of a great public relations week. Abid Adar (the guy behind the counter that had to deal with Taylor Chapman) may have cost the company somewhere in the neighborhood of $10 – 20 to try and appease someone that was impossible to please.  Yet he brought the company good public relations on rather tiny budget.  The company I am referring to that had a bad pr week is the one that Taylor Chapman worked for: Powersalesteam.com.

I ended up watching that Taylor Chapman posted because I later found out she worked for a “SEO” company. So like Mindshark.ca I had to look at stats, but more about that further in.  As first I would like to cover why I don’t think the customer is always right.  Taylor Chapman is the perfect example of why you can’t please all the people all of the time. For some time I have wanted to address this.

When people post their reviews about a hosting company, I sometimes get complaints from people about a host and I get told “the customer is always right”. I guess since this site is a customer advocacy site some people think I agree with that train of thought. But I am a business man and I don’t agree, if anything people like Taylor Chapman come to mind as those that I have constantly rejected as being a customer. Honestly I don’t think I would have near the patience that Abid Adar has.  When I ran a hosting company I would literally send irrational customers packing.  If I had found a customer like Taylor harassing my staff I killed their site. As they broke the terms of service they signed up for. Most hosts have this in their terms of service.  But really Taylor and those like her are not customers; they are a drag on productivity.

Sometimes customers that I had like her would as their form of revenge would take to forms and review sites to bash my company. It probably would of helped them not to be irrational, as it backfired on them, but no where as well as it did with Tailor Chapman. She thought she would try to video her experience in hopes she could somehow hurt Dunkin Donuts, all because she did not get a receipt.  Dunkin Donuts policy is the meal is free if the customer does not get a receipt.  Which has happens to me every so often, but I don’t actually care if they don’t give me one. As it generally takes time to fix a mistake, and I worked in fast food at one point in my life. So I have sympathy for those that have to work for minimum wage to make a living. So I tip nicely and avoid anything that might cause management to come down whoever helped me.  I don’t think Taylor has had a retail job, perhaps I am wrong.

Somewhere at the start of the video she claims to have gotten a lawyer. Which is pathetic.  I have over 10 years of running a hosting company. So I have had my fair share of people who pay less than $10 a month for hosting, that turn around and threaten to have a lawyer come after my company. If they had to deal with a lawyer, they would realize lawyers are not free.  An estate issue I am currently going through I had to plop down $1,500 just to start with. My sister has a lawyer that bills her $75 for every letter he sends out. But that is beside the point, as while she is telling them she has a lawyer, a young man named Abid Adar (who should be employee of the month if not year) is calmly trying to accommodate her. Yes I know he could of asked her to leave, or called the police. Yet I honestly think he did ultimately the best thing one could do, as this all backfired on her. For 8 minutes and 18 seconds you hear a triad crap come out of Taylor’s mouth which gets worse the further end you go finishing off with racism.  Which is the main reason I don’t post the video here. Keep in mind she had a job in public relations and a business degree that she ruined in a matter of minutes.  Clearly she thought that everyone would take her side as she posted the video that went viral, which enraged “the internet”. She has a long path to redemption.

Powersalesteam.com former employer of Taylor Chapman.

Powersalesteam.com is a “Internet Marketing and SEO”, or as they claim”#1 Internet Marketing SEO“. They had Taylor Chapman as a spokesperson for their advertising video’s. I am not exactly sure how her video got on YouTube since she claimed to be posting the video to Facebook. Which as me wondering if someone else did that was on her friends list. But at some point it hit YouTube and spread like a wild fire. It did not take long before we knew who her boyfriend was and soon who she worked for. Some people (who should be ashamed of themselves) took it upon themselves to contact the company in a uncivil manner. Which is the point where Powersalesteam.com a marketing site had been handed lemons, so they should have made lemonade right? I can tell you there could have been no better time given the companies condition before Taylor gave them national exposure.

I am a graphics guy; I don’t do the SEO part of my business.  I will not make any claims of being an SEO expert, in fact I would go so far as to say that I had everything I know about SEO beaten into me by some of the best. The only site that I am actively running right now that I do the SEO for is this one. So it really is bad when I can pull off better search engine rankings without help from my own experts than a company claiming to be “#1 Internet Marketing SEO“. After all their Google page rank is 1, and their Alexa score is 3.4 million. As I have stressed many times before the lower the number the better when it comes to Alexa. Based off that data alone it’s not worth the bother to go over the rest of their stats. Never mind that the design job is poor, also not worth the time to go over in detail.

powersalesteam alexa

They don’t even know how to make video advertisements for their customers.  Never mind that is one major focus of their business. As one commenter on this whole fiasco stated, they could take a better video with their iPhone than this company. Which is true as they don’t shoot most of their videos in wide screen, and the quality of the videos are less than that of an iPhone. One of the videos I seen had audio not synched with the video. They don’t even have their own YouTube channel; their videos are on Worldhiphopreport.com (whose site’s stats are worse than Powersalesteam.com).  Also the opening video (which annoyingly starts the moment you load the page) on the main page for Powersalesteam.com was shot in really bad lighting.  The video that has Taylor Chapman looks like it was shot in the 70’s and the back ground noise is awful.

But speaking of Taylor’s video the page that show cases the other professionals has some poorly edited out Taylor Chapman spots.

Website Video - Commercial - E-Commercial Video Presentation copy

Also for the life of me, why would a company that claims to be “”#1 Internet Marketing SEO“” have Google Adsense on their site? Google is generating ads for other SEO companies on their front page.   You can’t take this company seriously when they are advertising for their competitors. Yes I have Adsense, but I am not selling anything. Which is why Adsense works for my site.

1 Internet Marketing   SEO - 954.526.9608 - Fort Lauderdale Boca Raton copy

Now while I thought Tailor Chapman was a real piece of work, Mr. Williams whom I assume is the owner may actually be worse. The worse mistake by far that Powersalesteam.com did was having a graphic of the person they fired with a customer’s web address.

Taylor Chapman is Not Employed Here Anymore   Internet Marketing   SEO

If it was me the first thing I would be doing is removing and replacing every single commercial that had Tailor Chapman in it. Yet the decision was to take short cuts and grab whatever picture they could find of her (a screen shot of video clip it seems). While this customer’s web address is shown during the company’s official response they decided to play the hate messages that were left on their answering machine. I am pretty sure that the customer they listed is also getting nasty phone calls because of this lack of foresight.

powersalesteam customer

If anything I would have had a rep of the company in the video, make it clear and short that Taylor Chapman was let go because she does not understand that public relations is important to a marketing company. Playing the hate messages to “the internet” and being snide about it is only going to make matters worse. Powersalesteam.com had a chance to turn lemons in to lemonade given their poor traffic stats, yet they would rather have something vile instead.

Another post in preparation of Hostgator.com’s Black Friday Special

Hostgator.com Black Friday Spam

Hostgator.com has found it’s black Friday special on my blog for the third year now.

As I get back into the swing of things after the end of a rather intense work load, I find reason to write and that is the spam that comes from Hostgator.com affiliates.

Just in case this time someone at Hostgator.com reads my blog, just to be clear I am not blaming you for spam. However if you don’t address it, with more than a unofficial looking short email while still collecting new customers from this form of very annoying affiliates you might as well do the spamming.

Instead of pointing out who has spammed me this time I am going to instead put together recommendations. But first let’s look at the promotional email that hostgator.com put out last year:

Be ready to see a huge amount of activity and unbelievable sales numbers that will only come around once a year!

Here’s what we want you to do:

Post about the promotion on your blog
Post on Twitter and Facebook
Post about it on forums (follow all forum rules and don’t spam)
Tell your E-mail lists (Again, no Spam!)
Refer friends and family
Push all of your hosting related traffic to HostGator and EARN BIG!
Tell everyone you know!

From there I am going to formulate what should have been done.

  1. An official Hostgator.com looking email.Seriously the last one I saw asides for being lite on content and poorly formatted was weak. Especially when the prior emailed encouraged use of forums, Twitter, Facebook,  email lists, friends, and family.
  2. Tell your affiliates their consequences and what defines spam. Let us put two and two together, you refer someone and they only pay a penny for service, and you get the full $50 – $125 refer fee.  In short it looks like Hostgator.com how to spam, without actually defining what spam is. From the traditional perspective spam is an email only thing. But the truth of the matter is spam has come to envelope any form on undesired communication via the Internet.  From what looks like people trying to say how grand and wonderful my site is, while trying to get site with a url to something about Viagra in very long link. To the people sending me messages via chat to sign up with some date service or some other crap.
  3. Remind them of your Affiliate Agreement.
  4. If you are going to advise them to use of forums, Twitter, Facebook,  email lists, friends, and family. Advise them on a proper protocol as opposed to annoying people.

Hopefully this time around I am busy with online stores and their Black Friday deals as opposed to going to through my in box, YouTube channels, forums, blogs, and whatever else.

Hostgator.com – Comment spam friendly affiliate program

Hostgator.com in my opinion has the worst affiliate comment spammers.  Case in point my post on Hostgator.com’s annual Black Friday special.


Where I plead with Hostgator.com to email their affiliates and let them know that spam is not acceptable. Here is the reply I got from Hostgator.com:

Hello Benjamin,

Thank you for your email.

Please note that these comments and spam are not from HostGator staff members, these are from affiliates of ours. Please know that we do not condone spam in any sense and we will gladly do our best to track down the affiliates that are spamming and remove them from the affiliate program, as it is clearly against our terms of service that they have agreed to. Please simply notify us and allow us time to look into the matters and we will do our best to control the problem.

Please do also note that we do have a policy regarding disclosure and the FTC guidelines within the TOS, and this was emailed directly to all affiliates as well, letting them know of the requirements and changes in the TOS.

We will also be letting affiliates know in advance when communicating the Black Friday emails that spam is grounds for termination within the affiliate program with the loss of commissions previously pending/sent being a possibility should they spam.

Thanks again for your email. I hope this helps clear up your concerns that we are definitely against spam and we will certainly do what we can to help combat it. It can be difficult when we have well over 150,000 affiliates to control and keep up with their actions – but we certainly do try to have the best and cleanest program around!

Thanks again. We wish you the best this Holiday season.

Best Regards,
Taylor Hawes
CMO – HostGator.com

Please feel free to let us know if you have any further questions.

I will say this about Hostgator.com they are good about sending out a first response.  However they seem to lose interest after any first replies.  I realize of course that Hostgator.com is not creating the spam. But they directly benefit from it. As any sale generated by their affiliates comment spamming is a benefit. My interest was that they would email their affiliates letting them know their policy on spamming.  We are less than 3 months away from this year’s Black Friday, and the comment spam has been from my own experience worse than it has ever been. In fact combined with all hosting spam I have received this year, it is dwarfed by what I get from these hostagor.com affiliates.  Just one person was responsible for most of the spam.

So what triggered this hostgator.com post?

The above mentioned post got a comment from one of hostgator.com’s affiliates and they wanted to post a coupon for hostgator.com which of course means they get paid a commission.  Had they read the post they would have realized the irony of comment spamming that particular post.

So I am angry about one little comment from one Hostgator.com affiliate?

Personally I found it funny the particular post they decided to spam on dealt with hostgator.com affilate spam.  But what I dread is the comment spam on my personal accounts than there is this one Hostgator.com affiliate that is under the YouTube user: Sophia9Lott3134. This hostgator.com affiliate decided to spam my YouTube video not once, not twice, not ten times, but 71 times. Were they not aware that some videos like mine have all comments approved?

Click the below image to see the full 71 spam comments from this hostgator.com affiliate.

Then there are these two YouTube users/Hostgator.com affilates that happen to have the same comment:

Those two shots and the ones below are all from my first video all of which were people attempting to post coupon codes for Hostgator.com that would lead to them getting paid a nice commission.

Hostgator.com affiliates that spam comment only  targeted my video because it was in relation to webhosting?

I might have been their main target because my main topic is hosting, however a personal Youtube account of mine that has nothing to do with hosting and mostly videos of World of Warcraft has been target by Hostgator.com affilates.

Bottom line Hostgator.com needs to rein their affiliates in.

Should you trust Host review sites?

There are some people out there that no matter how much of a valid argument that you provide they are going to continue to go with a false concept. If you don’t believe me all you have to do is look up the percentage of people that think British Petroleum is innocent of the oil spill in the Gulf of Mexico. For that matter there are still people out there that think we have not gone to the moon and the Earth is flat. You could shoot those people to the moon to see the flag that was planted and they would still claim no one has been to the moon and that the Earth is still flat. I say this because of a comment I did not approve on YouTube from user xXZarlachXx.

the most top hosting review looks at the price.

the affiliate links/referral links is the point with inviting people to new websites.

they want to get something for telling others what websites is good.

I did not approve it because frankly YouTube was not going to let me post a lengthy response. Also I am not sure if he or she is an agent for one of these “top hosting review” sites. I have no problem with affiliate programs as long as their incentives are not along the lines of giving away the farm (i.e. payments that are more then 20% of the first payment via the customer). This weak argument is not enough to stop me. As I have yet to see a correlation between price and ranking. Price does not determine rather a hosting company offers a quality deal. The level of service received is what determines rather hosting is “good”.

What I see is a case where many of these so called review sites show case hosting companies on commission junction, where they get between $60 – $125 and beyond for a sign up. Many of these companies do not trust the direct affiliate program of the hosting company they show case. For which I point to alreadyhosting.com’s comments on webhostingpad:


Even though alreadyhosting.com had a problem dealing directly with webhostingpad’s affiliate system they have no problem still referring people to their company through commission junction.

While at the same time most” top hosting review” sites do not host on the companies in their recommended list. Hostaz.com owned by the same guy (Michael Low) that owns webhostingstuff.com does not host with any of the hosting companies that he recommends, nor do webhostingstuff.com and hostaz.com have matching top lists. Because hostaz.com works on the principal affiliate commissions. Webhostingstuff.com works on the principal of bidding on positions. Most sites that work on affiliate commissions have most have no well written review to tell you why you should sign up, and to be unbiased to tell you the cons in additions to the pros of signing up with any company they recommend. When do have cons its always far less then then the pros of signing up for service. Or for that matter any proof that they tried the host that they recommend. Most of the hosting sites I have reviewed have a lot of complaints, or their search engine results are so obscure that its hard to find cons or for that matter pros. One example is the next on my list i-dentity.com.

The bottom line is these sites are in it for the money, their not in it to refer people to good hosting companies.