WebInternetHosting, does WebInternetHosting.com have any real reviews?

WebInternetHosting, Number 22 in June 2010 list for webhostinstuff.com, today they are 19th host.  Webhostingstuff does not know when this site came into existience.  But looking at the bbb record and the domain who is I am going guess between late 2009 and early 2010.

The name alone smacks of redundancy.   Its no surprise that they bought the domain last year, its not a prize winning domain and probable would have never been picked up by any  one with even the smallest sense of marketing.   The design is just as unappealing as the domain name.  They are another company trying to get into the whole environmentally friendly gold foil.  But they are far more limited then any host that I have reviewed on to what makes them green.

WebInternetHosting whois information tells me alot

I don’t think there has ever been a time that I have gotten this much information from doing a whois.

Queried whois.internic.net with “dom webinternethosting.com”…

   Registrar: GODADDY.COM, INC.
   Whois Server: whois.godaddy.com
   Referral URL: http://registrar.godaddy.com
   Status: clientDeleteProhibited
   Status: clientRenewProhibited
   Status: clientTransferProhibited
   Status: clientUpdateProhibited
   Updated Date: 20-jan-2010
   Creation Date: 02-apr-2009
   Expiration Date: 02-apr-2015

First their not a webhost in a traditional sense:

  1. Host has its own facility
  2. Host is co-located and has own servers.

They are a reseller with hostgator.  At first the only review that they have  made me think it was fake (and it actually was when you read further down).

Due to the bad grammar I had thought that this was a fake review. Considering webinternethosting has only existed as a domain since 2009.  Especially after looking to see where the domain was located.

   Registrar: ENOM, INC.
   Whois Server: whois.enom.com
   Referral URL: http://www.enom.com
   Status: clientTransferProhibited
   Updated Date: 04-apr-2010
   Creation Date: 22-apr-2009
   Expiration Date: 22-apr-2019

It looked like they were really hosted with hostgator and not webinternethosting.  After looking at the dns of WebInternetHosting I realized this was a reseller not a actual webhost.  But then I found out the owner of discountbeautydepot.com is also the owner of webhinternethosting when I took a look at their better business bureau record.

WebInternetHosting’s  BBB record

After looking at their BBB record I have to say this company is a scam.   Yeah they may have a A rating.  But they faked a review with webhostingstuff, and not a very good review at that.


I can tell you the additional sites found on that list were not around prior to 2009.  Its also been my experience that the BBB contacts companies and asks them when their original start date was.  Clearly the main domain for this company was not around before 2009.

   Registrar: ENOM, INC.
   Whois Server: whois.enom.com
   Referral URL: http://www.enom.com
   Status: ok
   Updated Date: 05-apr-2010
   Creation Date: 04-may-2009
   Expiration Date: 04-may-2011

My finale thoughts on WebInternetHosting

Their another greenwashed company trying to market on whole “we are green” because they buy credits.  But in the end there is no proof of those credits.  But there is proof of them faking their only review on webhostingstuff.  If they are willing to fake a review on webhostingstuff, what else will WebInternetHosting fake?

Justhost Just Sucks? Warning – Read this Justhost review first …

Second on the list is JustHost.com, I first mentioned this host when I brought up hostingsthatsuck.com.

Forgive me while I figure and fine tune the format. At the same time I had originally thought that I could spend part of my free time in a day and do a single review on each hosting company. There is a lot of information out there on just iPage.com and JustHost,com. Spending an hour to sum up as much information as I find is not really all that feasible. So I will try to get what I can get out, and revisit these hosts when I review other webhosting review websites to expose. But here is what I dug up:

Looking at the trace route for this site I get the following information:

Traceroute to justhost.com []


I see liquidweb.com, who appears to be on theplanet.com’s servers. Its starting to seem that all webhosts are on theplanet.com’s servers.  Not a lot I can take from the trace route, but I like to look at where a hosts physical location might be.

A Rabid Advertising Campaign:

The bulk of my look at Justhost.com is that they seem to be on a rather aggressive advertising campaign. They seem to appear every where over night back in 2009. Which brings me to hostingsthatsuck.com. Hostingsthatsuck.com wants you to believe that there a great company with almost no negative feedback, despite the fact they did not suck. Atleast that is how it was at first, but later they changed it to they did suck so they had to recommend another host, but you had to scroll past the glowing review and affiliate link to see the disclaimer. But finale they changed the page and put this up:

Firstly, maybe we can take the negative feedbacks about any web hosting with a pinch of salt. According to a study conducted by America’s premier customer services research firm, TARP, customers are more likely to speak about a company when things go wrong rather than when they go right. On average, customers are twice as likely to talk about a bad experience as they are to share a positive one. So we can safely say that for every negative comment about Justhost, there are two more good Justhost reviews we did not hear about.”

However their original review as well as their policy to say something sucks, but not really while applying what they call an “unbiased” seems to have a copy cat site where the original post was later re-posted:


The problem is suck is not the only negative meaning that would turn someone from buying (fraud, downtime, up-time, terrible, bad, incoherent, poor, nasty, lame, evil, stupid, cheat …………….) I figured while looking, why not see what I get when I search for “just host sucks”, and to the left of google is 2 sites that are using those terms for their adwords: 10-cheapwebhosting.com & webhostingdeals.org. Most of the sites on the first page of search engine results are affiliates. Hostingsthatsuck.com (that has no actual hosts that suck on it that I can see now), used complaints that did not seem valid to validate their “not” sucking.  But I have found a lot of complaints in regards to orders not being set up, and issues with getting it up or getting a refund. Multiple complaints of downtime and deleted content. In some cases people were told that they deleted their own content. I supposed you can trust these affiliates that choose to market on the word sucks with just host. All of which try (or not) to sound like some unbiased site that want to convince you that justhost.com is the host for you. So where are they hosting?

Name Server: NS2153.HOSTGATOR.COM
Name Server: NS2154.HOSTGATOR.COM
How about the sites that are using suck to determine if a host sucks (or really just trying to get you to buy Justhost hosting)?
Websitewelcome.com is Hostgator.com
Domain Name: AZHAN.COM
Name Server: NS1.NAME.COM
Name Server: NS2.NAME.COM

None of the 4 sites that I have looked at, and for that matter no site that promotes justhost.com as the host to use, are hosting on justhost.com. After all if they are so good, why are they not using them?

So why are they everywhere in the search engines?  JustHost.com seems to have two affilate programs.  Both of which have rather heavy pay outs, enough to encourage anyone and their dog to do what ever it takes to get their site in the top of search engine results.  Their own personally ran affiliate program can be found at:


Also they use Commission Junction, their policy is:

We are a first class web hosting provider that offer free domains, unlimited space, unlimited bandwidth, unlimited email accounts and the ability to host unlimited domains. We are committed to making web hosting simple and understandable for every user. We have ensured our sign up process is as straightforward as possible to ensure customers have no problems setting up their account. Customers will usually receive their login details within 10 minutes of subscribing, making the process swift and efficient for both the customer and the affiliate.

Just Host’s affiliate program gives you the ability to make up to $200 per sale and an additional $100 if you convert over 10 sales in a month. We offer two plans each available for 6, 12, 24 and 36 months, a sale qualifies as a subscription to any of these plans. Please see our commission structure below:

  • Just Plan & Premium Semi-Annual sign-up – $100
  • Just Plan 12, 24 and 36 month sign-up – $100
  • Just Premium 12, 24 and 36 month sign-up – $120
  • Just Reseller sign-up – $200!

We also offer an incentive of $100 if an affiliate sends us over 10 sales in 1 month. Our cookie referral period is 30 days. Just Host has a variety of banners, skyscapers and buttons to suit all sites along with text and content links.

We are heavily promoting Just Host online and in print. This exposure will greatly increase our customer base and our conversion rate which is one of the highest in our industry will continue to grow with our customers.

The Just Host team has over 10 years experience in web hosting and are dedicated to providing customers with the most reliable web hosting service possible. We guarantee affordable price plans, secure servers, first class 24/7 tech support and a wide range of features.

Looking at both it seems clear the one to go with if you want a big payout, its commission junction and not JustHosts.com own affilate program. Both of which have rather insane payouts like iPage.com.

At the same time while they claim being 10 years old to their affiliates on commission junction, their domain registration says the domain was bought in 2002.


They claim on the BBB site that they were founded in 2002. But I have serious doubts, as the oldest piece of information that I have seen is no latter then 2008. I suspect that justhost.com was just unused aged domain. I have many that I have never used some that are over 10 years old. I suspect this is the same case with justhost.com and they are blatantly lying about their start date.

I admit they are a fast growing operation, but I imagine this is nothing more then another arm of another hosting operation. Much like what iPage.com is to fatcow.com. Its not my concern what they tell their affiliates, but that’s going to be what the affiliates tell people when they try to refer people.

Onto the chat and phone call with Justhost.com

I thought I would chat and call them since I had read a lot of complaints about English problems. I can tell you that there was a lot of copying and pasting going on. I actually stumped the person on chat for a whole three minutes on how much it would cost to keep my domain. $20 is a bit much. From the chat I could not see a lot of problems with English use, but this was just sales and clearly a lot of copy and past to my answers, due to cases where text was pasted and sent soon after one another.

Chat start time Jun 13, 2010 5:23:09 PM EST

Chat end time Jun 13, 2010 5:30:55 PM EST

Duration (actual chatting time) 00:07:46

Operator Andrew

Chat Transcript

info: All our operators are currently assisting others customers. You are currently in position 1 Thank you for your patience. An operator will be with you shortly.

info: You are now chatting with ‘Andrew’

Andrew: Welcome to Live Chat support, how may I help you?

Benjamin: Hello Andrew, I just found your site had a few questions

Benjamin: If I change my mind how and decided to cancel, how much will my domain cost to keep?

Andrew: If you cancel your account we will provide you with a full refund for the remainder of your term, excluding any setup fees that were charged when you signed up, and excluding domain registration fees. (Even if you received your domain for free through one of our promotional plans)

Andrew: The domain registration fee we incur on each domain registration is $20.00. So all refunds are subject to a $20.00 registration fee charge, but you will own the domain name afterwards.

Benjamin: Your cost seems a bit high on the domain, I think I will go to another domain register for my domain. On the order form it only indicates buy new domain or transfer. Do you give me dns so I can change it with my domain register?

Andrew: So you want to signup hosting with your existing domain, right ?

Benjamin: a domain I am buying from godaddy

Benjamin: $20 is a bit much if I decided I do not like your company

Andrew: Ok… For this select the option ‘I already own my domain name’. In this case your domain will stay with your registrar and you can host it with us. Also, please note that we initiate the transfer of domain only if you place a request with us for the same.

Andrew: Our name servers are as below

Andrew: ns1.pipedns.com:

Andrew: ns2.pipedns.com:

Andrew: ns3.pipedns.com:

Benjamin: that will not try to transfer my domain?

Andrew: Right

Benjamin: ok

Benjamin: where are your servers located?

Andrew: Our Data Center is in Chicago US

Benjamin: are you located at that center?

Andrew: Yes

Benjamin: nice, many hosts don’t seem to staff their centers.

Benjamin: thanks I will order sometime tonight.

Andrew: You are most Welcome !!

Andrew: Is there anything else I can help you with?

Benjamin: nope have a good day

Andrew: Thank you for visiting Hosting Support. Should you have any queries or require any further information, please do not hesitate to contact us.

Andrew: We are pleased to bring to your attention the following offer.

Andrew: Let us take away any worries of accidental deletion or modification of your website or files by backing up your site on a daily basis. If you ever need a previous days backup, just let us know and we will happily restore or upload backups for you – $19.95 per year.

Andrew: Have a nice day!! Good Bye.


After I said “nope have a good day”, I got a barrage of sales copy and pastes, and the operator left before I could ask about the back up service. I figured I would try covering that with a phone call. After the automated system transferred me to sales I was stuck for 3 minutes of ringing. I hung up before trying to see if I could make it 4 minutes. You would figure they would have a answering machine to tell me that they are not open and when to call…… if they were not open.

Onto the JustHost.com complaints:

The BBB has 169 complaints at present, though not all are viewable, here is what the BBB states about those complaints:

Complainants allege a variety of billing and refund related problems. Customers complain that previously undisclosed fees are added to billings, or that advertisements for service at $3.95 per month failed to disclose that in order to get the discounted rate, customers must agree to be billed two years in advance. Other complainants allege they were unable to send emails or were advised that they must upgrade their service in order for basic services to function properly. Many customers complain they are unable to communicate with the company to resolve problems due to the company’s email only policy, or that tech support does not resolve problems. Some complainants allege the services are not as represented, or that the company falsely advertises a 90% uptime rate. The company responds to complaints by issuing refunds or partial refunds and agreeing to close accounts along with apologies for any inconveniences. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”

This is not the only organization that has multiple complaints:



There are many more non-affiliated sites that are reporting multiple issues with Justhost.com.

The reasons I give to not buy from Justhost.com are as follows:

  1. Probable no more then a 2 year old company at best, and they are using an aged domain name. I can not find much information that shows they were in business prior to 2009. The BBB states they signed up with them in 2009. However I know BBB asks when you start, and don’t actually look for business licenses. Most complaints are in 2009, and I am having a hard time finding anything from 2008 or before then.
  2. Keeping your domain with them is a $20 charge, they claim that’s what it costs them. But there are tons of domain registration programs that cost most hosting companies $8 or less.
  3. Multiple complaints of accounts not being set up when ordered.
  4. Multiple complaints on getting a refund.
  5. Complaints of content being deleted
  6. Complaints of poor tech support, in many cases musical chairs between departments.
  7. Complaints of constant down time
  8. Heavy affiliate commission payouts that encourage false advertising just to make a sale.

Don’t Buy From iPage.Com Until You Read My Review — Save Time And Money!!

Its simply not enough to go after phony baloney webhosting review sites, you have to go after the companies that put money in their coffers. The money is coming from webhosting companies. Because of this practice we are swamped with tons of crap while trying to search for real info on a webhosting. There are 25 webhosts on webhostingstuff.com’s top list since iPage is at the top of webhostingstuff.com they are the first on my list. Going by rating then number of reviews they would be number 9, but by webhostingstuff.com’s own ranking on the page for iPage.com its 60. I will start with them. In July I will go after another hosting review site and their customers.

There is a lot of info to sort out on iPage. The puzzling thing is they were supposed to be hosting since 1998, but according to this link (http://www.findmyhosts.com/hostmonster-vs-iPage-vs-fatcow/) they just re-launched after years of inactivity back in October 2009. iPage.com claims to have more then 1,000,000 websites. It does not say domains or customers. Are they counting add-on domains like what geocities did? Keep in mind customer can have one plus domains, and I have seen a lot of customers with a thousands of domains for the sheer purpose of increasing their site rankings. A gimmick that hosting companies and hosting review sites also employee.

Looking at their dns records I see this:


Another webhosting company on theplanet.com servers.

Strangely while trying to see where webhostingstuff.com ranks ipowerweb, I get the following message:

We apologize for any inconvenience you are currently facing.

To allow us to diagnose the error(s) you’re facing, please fill your email address below
and press the “Diagnose My Connection” button.

Our Webmaster Team are then able to diagnose error(s) you’re facing and contact you when
they are fixed.

Once again, thank you for your patience! 🙂

Your Email Address:

I am not going to give them my email address. But the problem seemed to happen after I went to the advertise with us link. A friend on the same network has confirmed that they do not have the same problem and can clearly see the top 10 on webhostingstuff.com’s main page. But I tend to wonder the relationship between iPage and ipowweb. The lay out of both sites has a similar feel.  Perhaps the collective of companies have over 1,000,000 websites on their “Platform”.

One of the ways iPage is promoting their company is an insane affiliate program with commission junction that I don’t quite understand. They offer $100 – $125 per annual account, and what appears $25 per blog. I had to look at it several times because it does not make a lot of sense, especially since they are talking about their $3.50 a month plans (which is their only plan). A full year is $42.00. However this only counts if the person ordering does not decided to cancel their order and get suckered into the last chance offer when trying to get away from the shopping cart. In which case there is no commission made by the referrer. Granted there is nothing in regards to renewal fees so I suppose they can start making a profit off refereed customers after a year or 2, if that customer buys into the extras. But that’s a lot of income being taken away from the service of the customer. It is however very desirable to those that want the income to push this product when they can get a very high pay out for a single sale. Making it to where anyone that wants to push hosting is not going to go for an affiliate program that while rewarding the referral, is not giving away the farm to get the new customer. Keep in mind not every customer is going to come through the commission junction program, and this is not going to be iPage’s only source of advertising. After all they are also paying the cost to remain on number 1 host out of 25 with webhostingstuff.com. Not to mention Commission Junction is not exactly bringing affiliates for iPage for nothing. Clearly you have a choice to select between a company that pays more for making sure you get the best service, or more to those that would bring customers in like cattle.

Webhostingstuff.com is not the only company parading this company as being a highly regarded website. Going to Google I get a load of various affiliates, and a list to add of people that are in the business of webhosting reviews. Though it appears they are like webhostingstuff.com is paying the most for “advertising”. I found it on a few affiliates that try to appear as unbiased reviews. But none of these sites are hosted on iPage.com’s network. http://www.webhostingbreak.com/ is one of the sites that has a glowing endorsement. Better yet Ian (owner of webhostingbreak.com), allows you to do blog posts about hosting companies. Using other people to help advance his own website to promote hosting companies on his lists, all of which have affiliate programs.

After a long review of search engine results it’s hard not to find negative feedback about the support, uptime, and at times support responses that don’t understand the most basic of questions. Worst yet a repeat pattern where people are told there was no outages when asked for the cause of the outages. I find it remarkable based on the negative feedback that I have found that iPage.com has no negative feedback on webhostingstuff.com. The only glowing endorsements I can find are those that are clearly affiliates that have a coupon code so you can get service for $3.50.

The terms of service, or the many pages of terms of service. Are somewhat long and cumbersome for a product that is only $3.50 a month. Frankly I have had credit card agreements, cell phone contracts, and loan agreements with less reading involved. Considering the amount of time I have spent on researching this company already, I am not willing to invest anymore time into digging in to their terms of service. So at best I am going to tell you what I have found while glancing and looking for certain parts of the terms of service. Namely the domain name, since they offer a free one.

I am no big fan of hosting companies that want you to buy or transfer your domain to them. I don’t see a third option with iPage to simply change your dns to their servers from the domain register you have your domain with. You have to read the terms of service to see what they might mean by transfer which appears to mean changing your dns. Nothing clear in regards to that. The free domain is somewhat fuzzy on its own. I don’t have a problem so much with the domain being free for the life of the account, its an incentive. Not exactly one I would have preferred to use. But the fact that they do not disclose how much the domain will cost if you decided to leave. I had to call to find out, and its $15.00 (however the site lists it as a $9.95 value). I stated I could get it cheaper else where, so I was not interested in buying a domain through them. I also asked about just changing my dns, and not transferring the domain. The operator on the other end was unclear on the details. But they do try to transfer you from your existing domain register, unless you contact them prior to ordering. These days you can get a domain for less than $10 from many fine registration companies. After all who wants to pay extra to a hosting company they may not like.

Then their User Agreement and their Domain Registration Agreement do not agree with one another.

User Agreement 2.b.i: If your plan includes a free domain name and you cancel within the first 30 days, a fee for the domain will be deducted from your refund. If you do not wish to keep the domain name, iPage will take possession of the domain and the fee will not be charged.

Domain Registration Agreement 4: Once a domain name has been registered or renewed through iPage, no refunds will be given for the domain registration or renewal fee.

On one hand they can charge you $15.00 non-refundable on the other they refund all your money.

Also in User Agreement 2.b.i: at any time by either party by giving the other party thirty (30) days prior written notice, provided that we may charge You a minimum $35.00 charge as an early cancellation fee.

Meaning after you cancel after 30 days and you paid for a year ($42.00) you could get $7 or less.

Going to the order form they automatically selects 2 year pricing. I am not sure about their experience, but generally I have had forms on monthly pricing, often customers would not even bother reading the terms of service or for that matter see what they were paying for. But the worst part I think is that they preselected some add-ons, Prevent Identity Theft & Secure Your Data ($12.95 a year) and Automate Your Site Backup ($12.95 a year). That’s an extra $51.80, if the person who ordered did not bother to check the bi-annual billing, versus $25.90 for the year).

Finale here is my chat session with one of their (shared) staff, you will get what I mean after you read the transcript.  Needless to say I found out more than I thought I would ever get out of a chat session.  BTW I am Benjamin.

Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with ‘Bryan Smith’

Bryan Smith: Hi Benjamin My name is Bryan Smith, how are you today?

Benjamin: I was wondering if you could give me details on some of the freebies offered on your main page that are not listed on the hosting features site. In regards to carbonite and shopsite. There are no details that I can see as to what I get with these two services if I sign on with you.

Bryan Smith: I apologize for the wait time.

Bryan Smith: Could you please provide me with the URL from where you have entered this Chat interface?

Benjamin: your main page

Bryan Smith: May I have the URL of our website through which you have logged into this chat? I need the URL of our website where you have clicked the Chat icon.

Benjamin: you should know that, there is only one main page

Bryan Smith: I apologize for the inconvenience this has caused you. But we need your co-operation as we are in the process of enhancing the Chat icons on our website and during this period we want to identify the exact page from where you have contacted us. This will help us to determine the list of pages from where we usually get the chats and organize the Chat icons in a better way.

Benjamin: but you only have one main page, either you know it, or you are supporting more then one company.

Benjamin: meaning outsourced support

Benjamin: iPage.com, which you should have been able to tell me

Bryan Smith: Okay.

Bryan Smith: Thank you for your interest in iPage.

Bryan Smith: Yes, we are supporting couple of hosting company.

Bryan Smith: FatCow is the sister company of iPage.

Bryan Smith: I will provide you the information.

Bryan Smith: May I place you on hold for 4 or 5 minutes, while I check this for you?

Benjamin: ok

Bryan Smith: Thank you for holding.

Bryan Smith: In order to know more about the ShopSite, please go through this link:

Bryan Smith:http://www.iPage.com/product/shopsitemanager.bml

Bryan Smith: In order to know more about the Carbonite, please go through this link:

Bryan Smith: http://Carbonite

Bryan Smith: The correct link is:

Bryan Smith:http://www.iPage.com/product/carbonite.bml

Benjamin: if I decided to not stay with your company how much does it cost to keep the domain name?

Bryan Smith: Only $10.95 per year.

Benjamin: but your site says a 9.95 value

Benjamin: and someone on the phone told me 15.00

Bryan Smith: You can view the domain price list at:

Bryan Smith:http://www.iPage.com/product/domainRegistration.bml

Benjamin: how many other companies are you supporting? To be honest I was looking for a company with its own support.

Bryan Smith: Only two hosting company.

Bryan Smith: iPage and FatCow.

Benjamin: fatcow does not appear to offer carbonite

Bryan Smith: FatCow offers the Carbonite.

Benjamin: where?

Bryan Smith: Please go through this link:

Bryan Smith:http://www.fatcow.com/product/carbonite.bml

Benjamin: ok I will review

Benjamin: May, ask where you are located?

Bryan Smith: Our headquarters are in Burlington, MA, but I’m located in one of the support centers in Mangalore, India.

Benjamin: you have an uncommon name for someone in India

Benjamin: anyway have a nice day

Bryan Smith: Its not our real name.

Bryan Smith: Is there anything else I can assist you with today?

Benjamin: why would you not use your real name?

Bryan Smith: Due to a security reasons we do not use it.

I ended the chat session after this, perhaps if I dug more I could have found out that this was not even a human being, after all Brian said “its was not our name“, I felt if I dived in any closer and I would find myself in the twilight zone. I have no problem with names that are not of European descent, but it seems a bit odd to use a fake name for the sake of security of someone in India. After all he could just go by his first name (is the person on the other side even male?).  It’s not like my name is all that rare, and I am sure the person on the other end has a common (maybe Hindi) name.  But perhaps I could have found out more information from the person on the other end that eagerly volunteered information.  I tend to doubt that fatcow is the only site behind iPage. I tend to wonder if iPage was somehow absorbed into the collective known as fatcow. It’s clearly cheaper to get hosting from iPage.com then fatcow.com. Which makes me wonder since iPage.com is cheaper, if whatever company that own fatcow is now seeing a slide in sales since it seems like unlimited hosting gets cheaper and cheaper as the months go by.

My suggestion, avoid this company as well as any company that tells you that they offer you unlimited hosting for dirt cheap. Offers you tons of freebies like carbotnite, but that’s just a trial account, not the full version. They also offer Google AdWords, Facebook advertising credit, Yahoo … all of which I get in the mail for free straight from those companies. This is nothing more than a gimmick to get you into buying service from those advertising outlets.

Then there is WordPress and Joomla, also free. The most I have paid for WordPress is on themes and applications. A lot of stuff that most people would never need. I am not a Joomla User, though I can tell you it was a support headache. But both of which you can install for free, especially if your host has a program that sets up apps like the one I was using with cPanel.

At this point I have to stop digging, as the more I dig the more I find. I wanted to spend no more than a day looking into this. Yet I spent 5 days. I have more content then I care to post, as I could devote a whole site to just what I found on iPage.


When Unlimited Space is not the same as Infinite Space

I will never trust hostingsthatsuck.com. Why?  Well they at one time had a glowing review of justhost.com.  Only to change it to they suck, because they had a lot of negative search engine results.  Keep in mind you had to scroll down past the positive review that said “Just Host just sucks, not really” to see a disclaimer that they no longer approved of Just Host and recommend another company, though their Just Host affiliate link and banners remained on the site.    Then they changed it back to not sucking because they (hostingsthatsuck.com) finally figured out that people are more likely to post negative comments then they are positive.  Took them long enough to figure that out.  Considering before that they based their methodology on rather a host sucked or not based on the amount of search engine results for suck with a dot com.  But that’s not so much the part that I have an issue with, regardless of the stupidity of their prior methodology.  I have an issue with the fact they are in bed with the same people they are supposed to have an unbiased opinion of.

Then there is this:

admin says:December 29, 2008 at 4:07 pm

Mr Abasi, I hope you don’t take the word “unlimited” to mean infinite. Realistically, it just means that you get enough space more than you ever need or it is an unreachable limit. Read their TOS. If are hosting a file/movie/photo sharing, get a dedicated server!The “abusers” make life of decent users like us harder than it should be, when the web hosts put more and more constraints on what we can do on our hosting account.

We predict that the “unlimited” bytes hard-drive will never be invented, but all web hosting will offer unlimited everything in the future – go figure

It took another response from Abasi to get the admin to admit that the practice of using unlimited space in sales wording was unethical.  Clearly whoever the Admin is, he / she was trying to reinvent the use of the word unlimited.  While unlimited has never meant ‘all that you will ever need’, unlimited is a far catchier draw in then ‘all that you will ever need’.  How do you determine how much resources that a individual will ever need?  A constraint is clearly a limit.

I think the only bigger mess then unlimited hosting is unlimited reseller hosting. Especially when they are reselling webhosting to other customers.  Let me tell you the mess that unlimited space reselling can be, or better yet reselling to other resellers.  One day I had a customer who moved his site from another host, only to find his previous host shut down his unlimited reseller account because he passed the “all you will ever need” quota.   Yes reselling to resellers was allowed.  At the same time he did not bother to answer his email or phone to my company’s calls or his customers.  His customers found me when they did a whois on his new dns to find my company, thinking we had shut their sites down.   We soon shut his account down due the headache it had caused, last time I did the math he cost at least 80 hours of lost man hours between dealing with 47 different individuals that were also reselling.  Clearly his $16.99 a month was not going to cover the cost of man power.  He obviously was not going to deal with his customers despite the multiple emails and phone calls.  Only after shutting his site down did he contact us. Despite pointing his customers to the right company housing their content by doing whois on the dns to their sites, we generated no sales.  I was not really eager to guide these people to my company when they were looking for unlimited space, meaning they had the same disaster to look forward to all over again.  I tried but when I indicated my company did not offer unlimited, and perhaps it would be best to be with a company that has limits as opposed to being shut down without warning.  Their recent downtime did not bring the point home.

Hostingsthatsuck.com does not have those affiliate links and banners on their site for nothing.  For the same reasons that webhostingstuff.com has justhost.com on their number 2 spot.  I also don’t agree with them on all hosts as offering unlimited in the future.  Frankly saying something is unlimited means there is no limits.  If the terms of service starts listing limits on space and its usage then they need to remove the “un” from limited.   When your website is your source of income you want to make sure you don’t push any limits, or have your limits / needs determined by a webhost… Seriously, if your website is your only source of income, why would you ever trust it to an unlimited account that is $2.95 a month?  I suppose you can be cheap and hope that you don’t find out what has been determined to be your needs.  Can you afford days of downtime?

Regardless of the so called unlimited false claim, every host has a limit to how much resources a customer can use.  Bandwidth can be unmetered, but it will always have a cap on how much data you can send per second.  Just as there are limits on how much email you can send out per hour.   I reluctantly am willing to say it, but I had one of those unlimited space webhosting companies.  It was not something I wanted to do, it came from pressure from a business partner who had started a separate operation.  His claim was that it was the future of hosting.  But my thoughts were that Dollar Generals, 99 cent stores, and other stores that focus on the cheap had not put Wal-Mart and Target out of business.  The unlimited market is simply the cheap market, and no serious website should consider such a service.  I consider any one running an unlimited host along the same ethical standards as a payday loan operation.

I got dragged into it when he was drowning in the customer service side. For some reason he thought the level of support and flow of customers would be equal to our other hosting companies where we were charging between $20 – 500 a month.  It was going well, and the customers did come flooding in faster than previous operations. But it had been my experience that those that pay you $5 a month require a lot more hand holding then those that pay you a lot.  This proved especially true for the unlimited company, which is why I got dragged into help sort it out.

Part of my business partners’ problem was he had long been against my policy of approving orders before setting them up. Unlike the companies we co-found, orders would only be created once they were screened, this was done because I managed customer service.  After several fraud orders and charge backs and threats of having his merchant account closed down he quickly come screaming to me to fix it.  That and his authorization charges were to the point of eating 90% of his income.  I been long screening for a variety of reasons, though charge backs are what started me on screening.  Also the credit card industry is not a friend to the businesses that use their merchant services, even worse if you sell a service like webhosting.  If you have any doubt of this you have not had a charge back.  Credit card companies that offer buyer protection are taking the money straight from the business, in this case my business, often without warning.   So you get hit from both the guy committing fraud and your merchant provider.  If you’re luckily you have a merchant that does not charge a charge back fee for a third level of pain (it really does pay to read the fine print on those contracts).  This happens regardless if the claim is valid or not.  Rarely have I been able to win counter claims on charge back claims.  So the best way of preventing is to screen every order.

Then the other side of this is a webhost is a hosting company is not going to host every site, even if their intention is not to do a charge back.  But screening allowed prevention of those that might violate the terms of service.  In my case it was warez, spam, phishing, pornography, hate sites…. (There are so many websites that I wish I had never seen in my 11 years).   A unique problem this company had was that every order with a ‘mail’ in their name domain was pretty much signing up to spam.  Not something I had encountered with the other hosting companies I had owned.

But the true damage control came in screening existing accounts.  When accounts reached 1 gig we started looking for terms of service violations.  I would say 20% entered this category at 1 gig.   Like those that decided to back up their desktop, back up of their site, any site that was not was not reachable through navigation of their home page, file sharing, etc., etc., etc..   Keep in mind most websites rarely use more than a 100 Megs.  When they started reaching 50 gigs it was pretty much a 100% kill rate.  Keep in mind part of our terms of service was no reselling, and that all domains must belong to the account holder.

Every account has a magic number with every company for what amounts to a profit threshold.     If the account passes by those unpublished limits it surpasses the profit margin the account.  Clearly any company that likes money will have such an account in it for the chopping block to ensure they do not running in the negative on income.  Otherwise the company becomes a charity.  Equipment, advertising, taxes, merchant fees, staff, affiliate payments, web design, utilities,  and so much more expenditures are part of making sure a webhosting company runs properly and profitable.

Webhostingstuff.com Top 25 Best Hosts for May 2010

If you reviewed my last post you will see that I got data that showed that Webhostingstuff.com was deleting negative feedback from people that are in their top 25 rankings.  At the same time the post I showed the link to, which I hesitate to post again because that link belongs to a hosting company.  But if your incline to look you can go to the previous post.  Granted I am going to turn the authors idea into my own, I doubt there is a problem as we both seem to be on the same page in regards to webhosting review scams.  I will also be posting links of other companies into my blog.  The author of that post said that the September 2008 rankings made no sense.  I am incline to agree with the author.  Clearly any review site that allows outside input should be base off of hosting customer rankings, data sorted by approval rating / amount of  ratings.  I am excluding the rest of the data as there is no relevance in regards to customer satisfaction.  Not to mention I am not a big fan of unlimited hosting, but that is a post for another day.  Based off their data that they publicly disclose, this is the order, this is ideally how their rankings should look:

My suggested rank . company / webhostingstuff.com rank /number of  ratings
  1. LFC Hosting / 23 / 100% / 52
  2. Essentials Hosting /  11 / 100% / 50
  3. HostGator / 5 /  100% / 39
  4. Arvixe Web Solutions / 4 /  100% / 38
  5. Scala Hosting / 21 / 100% / 32
  6. InMotion Hosting / 6 /  100% / 21
  7. Omnis Network / 13 / 100% / 16
  8. ThePrimeHost / 25 / 100% / 13
  9. iPage / 1 /  100% / 11
  10. nativespace / 8 /  100% / 11
  11. Interactive Online / 9 / 100% / 9
  12. Identity Website Hosting .. / 14 / 100% / 7
  13. Greenville Host / 12 / 100% / 6
  14. Netmar / 24 / 100% / 6
  15. IoxHost / 10 / 100% / 5
  16. Steadfast Networks / 22 /  100% / 3
  17. Cloud.bg / 18 /100% / 2
  18. Just Host / 2 / 80% / 141
  19. MochaHost / 7 / 80% / 79
  20. Site5.com / 15 /  80%  / 25
  21. 2GB Hosting / 16 / 80%/  21
  22. FatCow Web Hosting / 3 /  80% / 9
  23. Green Geeks / 17 / 80% / 8
  24. Indichosts.net / 20 / 80% / 7
  25. iWeb Technologies Inc.  / 19 / 60% / 9

Strangely the site that should be number 1, is listed as a ranking of 23 making it almost dead last.  While at the other extreme 2 would be number 18.     I have no idea why any site with less then 80% are even listed in this ranking.  Let alone a site with 60%.  In all honesty its been my experience people are less likely to say nice things about you, so a 100% approval rating seems unlikely especially with 52 reviews.   Given Hostgator’s supposed reputation, I find it surprising that they only have 39 reviews.  Perhaps that is the amount that are willing to say 100% nice things about them.  Strangely 4 and 6 are the only ones in the right spot, as I am sure that this is nothing more then a coincidence.