Zyma.com and hostingsthatsuck.com both Suck

Hostingsthatsucks wants you to think that Zyma.com does not suck.

http://www.hostingsthatsuck.com/zyma-sucks/

The whole methodology of they don’t suck if they have no results when you search  “zyma sucks” on search engine.  The problem is Zyma.com is an aged domain.  An aged domain is usually one that was purchased  a few years or more that was never used or abandoned.  There is a lot of value in this domain since its 4 letters.  Despite the low Alexa score (low is good, high is bad), Alexa shows that this site has not had much of a traffic increase until a couple months ago.

You don’t need another zyma review or Zyma critique to decide. You can read as many critical review, comments, Zyma Technologies issues, Zyma Technologies problems, limitations or criticism about them that you can find. Here is a challenge to find a better hosting than what we just recommended. Go search for some other web hosting with no “X sucks” pages on Google, and post them down here in the comment box.

First of all reviews on Zyma as a host are rare if any.  There is a reason why their challenge is pointless,  before it was a British webhost they were a Spanish company that offered:

Zyma commercial. SA is a company dedicated to the world of commercial and industrial pejase, offering the best products Mobba Bizerba and Sorrentino, of which we are exclusive distributors and service we own.

Within the world of industrial weighing, platforms FREE investigation of all types including weighbridges, also have scales and counting scales for inventory, company.

This seemed to be the case up til 2006.

http://web.archive.org/web/*/zyma.com

Despite that hostingsthatsuck has to ask:

Did you hear zyma customers had problems? Some said Zyma scams? Read some zyma issues and bad experiences? Did you hear about Zyma horror stories and their limitations?

Didn’t they say before that “zyma is almost perfect! With no or little complaint whatsoever.“?

Why does Zyma have my attention?

Despite a cost that seems too good to be true, and it probable is because I am sure thats either a limited time price or there will be some hidden bills.   This host contacted me on January 15, 2011 and January 17, 2011:

From:
Khuram
marketing@zyma.com

 

Message:
We have recently launched a new hosting company based in the UK
(www.zyma.com) & we would be grateful if you would give us a review on
your website.

Of course in return we can give you free hosting account for any one
of your websites completely free of charge.

Let me know if you are interested in our proposal, and I can set-up
the account for you today.

Regards

 

Khuram
Marketing Director
Zyma Technologies

Frankly I don’t think I have any site that I am willing to trust on an account that costs less then $10 a year.  Even if I did they would gain far more from me doing a review of their site, unless of coarse I signed up for their affiliate program.  I am willing to bet that Hostingsthatsuck.com started using this new host around the same time that I got this email.  The date on their post was January 19, 2011.   I find other people that did as well:

http://www.terbooz.com/16798-zyma-com-%E2%80%93-cheap-webhost-review/

A Zyma.com employee approached us to review their service. For this we received a hosting account from them free of charge for which we used to evaluate the service. If you would like me to review your webhost on Pingable, get in touch using the contact form.

Hostingsthatsuck’s affilate id with Zyma.com is aff_id15007

“You have seen the number analysis above. Numbers don’t lie.

To validate their argument they post cropped pics of the control panel.  They don’t show numbers such as uptime, how much space they used, number of days hosted, and other details that a consumer could use to determine if this is a valid host.  The only numbers they use are the amount of “host sucks” search engine results (though “almost none” is not a number) and “£4.95/YEAR (normally £1.79 / MONTH).”  The site post is riddled with afilliate links.

http://www.zyma.com/affiliates/

Earn a massive 40% per sale when you sell our hosting package and with no limits on how much you can earn, our affiliate program is one of the most attractive schemes around.

 

Joining our affiliate scheme is completely FREEand you can be up and running in minutes.

Don’t delay, start earning today!

This is a host I think I need to keep an eye on.

Its safe to say that Hostingsthatsuck’s review about Zyma is not to be trusted.

Hostingsthatsuck, or hostings that pay too much to suck?

Hostingsthatsuck has a catch phrase for every host they show case: “Even The Best Hostings Suck Sometimes“.   You would think with a name like hostingsthatsuck.com that you would find a rogues gallery of webhosts to avoid.  Some how every host thats finds its way on this site is a host that you should select.   Every post for every host they select uses the same theme.  Its almost to the point they do nothing more then replace the previous host with the last host, copy and paste details from the host they are reviewing.  After which they do a quick search for the host they are reviewing with against others on the words sucks.   Then they estimate how many of those are valid.  Its been my experience that they do not actually look to see if there is more then one individual complaining about the host on a single search engine result.

Hostingsthatsuck, rinse and repeat a repetitive theme one size fits all approach

They claim to do the research for you on who ‘sucks’.  Preceding every review of  a host, using this little tiny bit of data from search engine results to tell you if a host sucks of not:

If you are considering any hosting company, you should do a search for keywords “ABC Hosting Sucks” on Google. Perhaps you have already read tons of good stuff and rave reviews about hosting ABC but doing the “ABC sucks” search may reveal the true side of the hosting provider

That would be great way of seeing if a host sucks or not.  But the problem is sucks is not the only negative word that can be associated with webhosting.

Fraud, bad, lame, scam, terrible, evil, stupid, apathetic, dumb, pathetic, careless……………………………. and more words then I have time to post.  Its a huge list of words that can be used to indicated a host is bad.   But the search focuses on how a host has so few relevant to suck.

After “proving” a host does not suck:

We try to be nonbiased when we do reviews but with *host name here*, it is hard not to. So hostingsthatsuck.com have no problem recommending this hosting to anyone. Now click here to checkout the plan most suitable for you and start on a reliable hosting at lower price

Don’t be conned by the “nonbiased” approach.  The bottom line is they want you to buy hosting from these companies because the company has a rather nice pay out.

What happens when a site on hostingsthatsuck starts to go bad

They deleted their negative feedback on Justhost (Probable because they get about $100 per referral), but Mochahost is still there.

http://www.hostingsthatsuck.com/mochahost-sucks/

You have to scroll down past all the research in sucks on google.  Past the praise to find a update about how is no longer a recommended host.

You have to scroll past all the glowing endorsements by Hostingthatsuck to see a host that at the start of the post did not suck, but you come to find that the host does indeed suck.   The affiliate links are still there, and so are the coupon codes.  So why did Hostingthatsuck not have the update at the top?  Perhaps the affiliate link at mochahost can tell us:

http://www.mochahost.com/affiliate.php

Commission Type Pay-Per-Sale:   50% of all sales you deliver. You can earn up to $731 per sale !

Its not hard to see why the update, which should be a warning is not at the top.  Their excuse would be that you should have read the whole review.   Its a case of your lose is their gain.

The final word on hostingsthatsuck

The one thing that every site has in common on hostingsthatsuck is they all have rather nice payouts.   Its my opinion that the name implies you would find hosts to avoid.  Hostingsthatsuck does show you if a site is bad, you just have to read past the gold foil at the top of the review.

Review Arvixe. Is arvixe.com a bad host? Arvixe Sucks? Complaints?

Back in the early years of my self-employment, my business partner and I would brain storm with domains. Though I think it was more of a war of philosophies. Alot of the time I would buy the domains I thought had value, though admittedly I have close 500 domains that are doing nothing, over 10 years.  He never would have bought a domain like yahoo.com or google.com. I would, I like that they are unique yet easy to spell, and not to mention stick in your mind. My philosophy had always been to make it memorable, not always short, and make sure it can be spelled with out much thought.. His would be some sort of business philosophy he picked up from forums and other so called “gurus”. But I think we can both agree this is not a domain either of us would have picked. While it fits my desire of short, I doubt people that first see the domain are going to remember how to spell it on the fly. After all what is a arvixe? It seems that they have the monopoly on the term and its probable made up.

But before I go any further into how I think a domain should be, that’s really not something in relation to bad hosts.   They have an affiliate program like the first three, but they are not on commission junction. Which means they are another high payout, that encourages tons of crap when you try to look for information on a webhost.

https://affiliates.arvixe.com/

What I found in regards to search engine results about arvixe is disturbing.

http://www.yelp.com/topic/redwood-city-bad-review-and-complaint-about-arvixe-com-web-hosting-company-and-godaddy-com

In a nut shell customer tried to order service from a site that promises 24 / 7 tech support and prompt set up of order. After not receiving the order the customer tried to contact the company during a day and could not reach anyone. I can’t say I would not be alarmed after giving my credit card information to a company that had no one to contact. So customer went to yelp.com to complain. Arvixe choose to to counter response, and apparently their response to their customer was so inappropriate yelp.com deleted it. For the most part the other reviewers were with the person who posted the complaint. When someone brought up complaining to the BBB, Arvixe was quick to state the person was not a customer because they did not take their money. Not to mention argued the point that they never signed up. As far as I can tell they never addressed the inability to be contacted. Perhaps this person is lying, but there is nothing that indicates that they were. But as far as I am concerned, until you tell someone their order was declined after taking their credit card the person is a customer. Simply not responding to their emails or phone calls…….. hiding from them is not an indicator that someone is not a customer. I wonder what their merchant would think of this philosophy.

Then on their own forum.

http://forum.arvixe.com/smf/general/what-is-meant-by-ddos-when-applied-to-arvixe/?wap2

One of their customers found complaints about dos (Denial of Service) attacks. The customer wanted clarification. Arvand who seems to appear where ever there is a complaint did not treat this person like a customer, but more of an attacker. Ever where I see Arvixe complaints that allow for posting, I find Arvand attacking the negative feed back. I wonder if the customer signed up for 2 years, I know I would not. It it was me I would have stated when the last dos attack was, and what we do to prevent them and if in the rare case they get through what we do to fix it. Because this post and every post Arvand has gone against only add more fuel in not buying from them. This was defiantly not a place to be defensive, this was a time to give a customer cool and calm response.

My question is when do they have problems do they take responsibility for them, or are they going to attack the customer that asks what the cause of the problem is. I have said things in the heat of the moment I wish I had not said, but I can count on one hand the amount of times over 11 years. But that is not the case for this company. Instead its a policy of attacking the customer, and I don’t see much point in reviewing a company that engages in such a philosophy any further.

Bottom line, I don’t recommend this host. Even if they were not using over the top affiliate payouts and sites like webhostingstuff.com (Traffic Popularity: #77 of 10,293 companies) to get a position that was not earned. Their responses to problems is not acceptable, and I tend to wonder what problems are going on behind the scenes when every response is a defense mode. I don’t see much point in further review of this company, or future reviews unless they change their philosophy of attacking the messenger.  There is no point in hosting with a company like this.

Justhost Just Sucks? Warning – Read this Justhost review first …

Second on the list is JustHost.com, I first mentioned this host when I brought up hostingsthatsuck.com.

Forgive me while I figure and fine tune the format. At the same time I had originally thought that I could spend part of my free time in a day and do a single review on each hosting company. There is a lot of information out there on just iPage.com and JustHost,com. Spending an hour to sum up as much information as I find is not really all that feasible. So I will try to get what I can get out, and revisit these hosts when I review other webhosting review websites to expose. But here is what I dug up:

Looking at the trace route for this site I get the following information:

Traceroute to justhost.com [67.225.149.185]

61.d3.5446.static.theplanet.com
po101.dsr02.dllstx5.theplanet.com
po52.dsr02.dllstx3.theplanet.com
2d.ff.5746.static.theplanet.com
gigabitethernet7-3.ar2.dal2.gblx.net
giglinx.tengigabitethernet3-1.ar5.chi2.gblx.net
w-dc2-core3-te9-1.rtr.liquidweb.com
www.justhost.com

I see liquidweb.com, who appears to be on theplanet.com’s servers. Its starting to seem that all webhosts are on theplanet.com’s servers.  Not a lot I can take from the trace route, but I like to look at where a hosts physical location might be.

A Rabid Advertising Campaign:

The bulk of my look at Justhost.com is that they seem to be on a rather aggressive advertising campaign. They seem to appear every where over night back in 2009. Which brings me to hostingsthatsuck.com. Hostingsthatsuck.com wants you to believe that there a great company with almost no negative feedback, despite the fact they did not suck. Atleast that is how it was at first, but later they changed it to they did suck so they had to recommend another host, but you had to scroll past the glowing review and affiliate link to see the disclaimer. But finale they changed the page and put this up:

Firstly, maybe we can take the negative feedbacks about any web hosting with a pinch of salt. According to a study conducted by America’s premier customer services research firm, TARP, customers are more likely to speak about a company when things go wrong rather than when they go right. On average, customers are twice as likely to talk about a bad experience as they are to share a positive one. So we can safely say that for every negative comment about Justhost, there are two more good Justhost reviews we did not hear about.”

However their original review as well as their policy to say something sucks, but not really while applying what they call an “unbiased” seems to have a copy cat site where the original post was later re-posted:

http://reviews.azhan.com/web-hosting/17/not-one-of-those-just-host-reviews.html

The problem is suck is not the only negative meaning that would turn someone from buying (fraud, downtime, up-time, terrible, bad, incoherent, poor, nasty, lame, evil, stupid, cheat …………….) I figured while looking, why not see what I get when I search for “just host sucks”, and to the left of google is 2 sites that are using those terms for their adwords: 10-cheapwebhosting.com & webhostingdeals.org. Most of the sites on the first page of search engine results are affiliates. Hostingsthatsuck.com (that has no actual hosts that suck on it that I can see now), used complaints that did not seem valid to validate their “not” sucking.  But I have found a lot of complaints in regards to orders not being set up, and issues with getting it up or getting a refund. Multiple complaints of downtime and deleted content. In some cases people were told that they deleted their own content. I supposed you can trust these affiliates that choose to market on the word sucks with just host. All of which try (or not) to sound like some unbiased site that want to convince you that justhost.com is the host for you. So where are they hosting?

Domain Name: 10-CHEAPWEBHOSTING.COM
Name Server: NS2153.HOSTGATOR.COM
Name Server: NS2154.HOSTGATOR.COM
Domain Name:WEBHOSTINGDEALS.ORG
Name Server:NS.INMOTIONHOSTING.COM
Name Server:NS2.INMOTIONHOSTING.COM
How about the sites that are using suck to determine if a host sucks (or really just trying to get you to buy Justhost hosting)?
Domain Name: HOSTINGSTHATSUCK.COM
Name Server: NS553.WEBSITEWELCOME.COM
Name Server: NS554.WEBSITEWELCOME.COM
Websitewelcome.com is Hostgator.com
Domain Name: AZHAN.COM
Name Server: NS1.NAME.COM
Name Server: NS2.NAME.COM

None of the 4 sites that I have looked at, and for that matter no site that promotes justhost.com as the host to use, are hosting on justhost.com. After all if they are so good, why are they not using them?

So why are they everywhere in the search engines?  JustHost.com seems to have two affilate programs.  Both of which have rather heavy pay outs, enough to encourage anyone and their dog to do what ever it takes to get their site in the top of search engine results.  Their own personally ran affiliate program can be found at:

http://www.justhost.com/affiliate-program

Also they use Commission Junction, their policy is:

We are a first class web hosting provider that offer free domains, unlimited space, unlimited bandwidth, unlimited email accounts and the ability to host unlimited domains. We are committed to making web hosting simple and understandable for every user. We have ensured our sign up process is as straightforward as possible to ensure customers have no problems setting up their account. Customers will usually receive their login details within 10 minutes of subscribing, making the process swift and efficient for both the customer and the affiliate.

Just Host’s affiliate program gives you the ability to make up to $200 per sale and an additional $100 if you convert over 10 sales in a month. We offer two plans each available for 6, 12, 24 and 36 months, a sale qualifies as a subscription to any of these plans. Please see our commission structure below:

  • Just Plan & Premium Semi-Annual sign-up – $100
  • Just Plan 12, 24 and 36 month sign-up – $100
  • Just Premium 12, 24 and 36 month sign-up – $120
  • Just Reseller sign-up – $200!

We also offer an incentive of $100 if an affiliate sends us over 10 sales in 1 month. Our cookie referral period is 30 days. Just Host has a variety of banners, skyscapers and buttons to suit all sites along with text and content links.

We are heavily promoting Just Host online and in print. This exposure will greatly increase our customer base and our conversion rate which is one of the highest in our industry will continue to grow with our customers.

The Just Host team has over 10 years experience in web hosting and are dedicated to providing customers with the most reliable web hosting service possible. We guarantee affordable price plans, secure servers, first class 24/7 tech support and a wide range of features.

Looking at both it seems clear the one to go with if you want a big payout, its commission junction and not JustHosts.com own affilate program. Both of which have rather insane payouts like iPage.com.

At the same time while they claim being 10 years old to their affiliates on commission junction, their domain registration says the domain was bought in 2002.

http://www.la.bbb.org/Business-Report/Just-Hostcom-100076574

They claim on the BBB site that they were founded in 2002. But I have serious doubts, as the oldest piece of information that I have seen is no latter then 2008. I suspect that justhost.com was just unused aged domain. I have many that I have never used some that are over 10 years old. I suspect this is the same case with justhost.com and they are blatantly lying about their start date.

I admit they are a fast growing operation, but I imagine this is nothing more then another arm of another hosting operation. Much like what iPage.com is to fatcow.com. Its not my concern what they tell their affiliates, but that’s going to be what the affiliates tell people when they try to refer people.

Onto the chat and phone call with Justhost.com

I thought I would chat and call them since I had read a lot of complaints about English problems. I can tell you that there was a lot of copying and pasting going on. I actually stumped the person on chat for a whole three minutes on how much it would cost to keep my domain. $20 is a bit much. From the chat I could not see a lot of problems with English use, but this was just sales and clearly a lot of copy and past to my answers, due to cases where text was pasted and sent soon after one another.

Chat start time Jun 13, 2010 5:23:09 PM EST

Chat end time Jun 13, 2010 5:30:55 PM EST

Duration (actual chatting time) 00:07:46

Operator Andrew

Chat Transcript

info: All our operators are currently assisting others customers. You are currently in position 1 Thank you for your patience. An operator will be with you shortly.

info: You are now chatting with ‘Andrew’

Andrew: Welcome to Live Chat support, how may I help you?

Benjamin: Hello Andrew, I just found your site had a few questions

Benjamin: If I change my mind how and decided to cancel, how much will my domain cost to keep?

Andrew: If you cancel your account we will provide you with a full refund for the remainder of your term, excluding any setup fees that were charged when you signed up, and excluding domain registration fees. (Even if you received your domain for free through one of our promotional plans)

Andrew: The domain registration fee we incur on each domain registration is $20.00. So all refunds are subject to a $20.00 registration fee charge, but you will own the domain name afterwards.

Benjamin: Your cost seems a bit high on the domain, I think I will go to another domain register for my domain. On the order form it only indicates buy new domain or transfer. Do you give me dns so I can change it with my domain register?

Andrew: So you want to signup hosting with your existing domain, right ?

Benjamin: a domain I am buying from godaddy

Benjamin: $20 is a bit much if I decided I do not like your company

Andrew: Ok… For this select the option ‘I already own my domain name’. In this case your domain will stay with your registrar and you can host it with us. Also, please note that we initiate the transfer of domain only if you place a request with us for the same.

Andrew: Our name servers are as below

Andrew: ns1.pipedns.com: 67.212.177.42

Andrew: ns2.pipedns.com: 99.198.106.66

Andrew: ns3.pipedns.com: 99.198.106.74

Benjamin: that will not try to transfer my domain?

Andrew: Right

Benjamin: ok

Benjamin: where are your servers located?

Andrew: Our Data Center is in Chicago US

Benjamin: are you located at that center?

Andrew: Yes

Benjamin: nice, many hosts don’t seem to staff their centers.

Benjamin: thanks I will order sometime tonight.

Andrew: You are most Welcome !!

Andrew: Is there anything else I can help you with?

Benjamin: nope have a good day

Andrew: Thank you for visiting Hosting Support. Should you have any queries or require any further information, please do not hesitate to contact us.

Andrew: We are pleased to bring to your attention the following offer.

Andrew: Let us take away any worries of accidental deletion or modification of your website or files by backing up your site on a daily basis. If you ever need a previous days backup, just let us know and we will happily restore or upload backups for you – $19.95 per year.

Andrew: Have a nice day!! Good Bye.

______________________

After I said “nope have a good day”, I got a barrage of sales copy and pastes, and the operator left before I could ask about the back up service. I figured I would try covering that with a phone call. After the automated system transferred me to sales I was stuck for 3 minutes of ringing. I hung up before trying to see if I could make it 4 minutes. You would figure they would have a answering machine to tell me that they are not open and when to call…… if they were not open.

Onto the JustHost.com complaints:

The BBB has 169 complaints at present, though not all are viewable, here is what the BBB states about those complaints:

Complainants allege a variety of billing and refund related problems. Customers complain that previously undisclosed fees are added to billings, or that advertisements for service at $3.95 per month failed to disclose that in order to get the discounted rate, customers must agree to be billed two years in advance. Other complainants allege they were unable to send emails or were advised that they must upgrade their service in order for basic services to function properly. Many customers complain they are unable to communicate with the company to resolve problems due to the company’s email only policy, or that tech support does not resolve problems. Some complainants allege the services are not as represented, or that the company falsely advertises a 90% uptime rate. The company responds to complaints by issuing refunds or partial refunds and agreeing to close accounts along with apologies for any inconveniences. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”

This is not the only organization that has multiple complaints:

http://amplicate.com/sucks/justhost

http://www.trustlink.org/BusinessProfile.aspx?ID=205976637

There are many more non-affiliated sites that are reporting multiple issues with Justhost.com.

The reasons I give to not buy from Justhost.com are as follows:

  1. Probable no more then a 2 year old company at best, and they are using an aged domain name. I can not find much information that shows they were in business prior to 2009. The BBB states they signed up with them in 2009. However I know BBB asks when you start, and don’t actually look for business licenses. Most complaints are in 2009, and I am having a hard time finding anything from 2008 or before then.
  2. Keeping your domain with them is a $20 charge, they claim that’s what it costs them. But there are tons of domain registration programs that cost most hosting companies $8 or less.
  3. Multiple complaints of accounts not being set up when ordered.
  4. Multiple complaints on getting a refund.
  5. Complaints of content being deleted
  6. Complaints of poor tech support, in many cases musical chairs between departments.
  7. Complaints of constant down time
  8. Heavy affiliate commission payouts that encourage false advertising just to make a sale.

When Unlimited Space is not the same as Infinite Space

I will never trust hostingsthatsuck.com. Why?  Well they at one time had a glowing review of justhost.com.  Only to change it to they suck, because they had a lot of negative search engine results.  Keep in mind you had to scroll down past the positive review that said “Just Host just sucks, not really” to see a disclaimer that they no longer approved of Just Host and recommend another company, though their Just Host affiliate link and banners remained on the site.    Then they changed it back to not sucking because they (hostingsthatsuck.com) finally figured out that people are more likely to post negative comments then they are positive.  Took them long enough to figure that out.  Considering before that they based their methodology on rather a host sucked or not based on the amount of search engine results for suck with a dot com.  But that’s not so much the part that I have an issue with, regardless of the stupidity of their prior methodology.  I have an issue with the fact they are in bed with the same people they are supposed to have an unbiased opinion of.

Then there is this:

admin says:December 29, 2008 at 4:07 pm

Mr Abasi, I hope you don’t take the word “unlimited” to mean infinite. Realistically, it just means that you get enough space more than you ever need or it is an unreachable limit. Read their TOS. If are hosting a file/movie/photo sharing, get a dedicated server!The “abusers” make life of decent users like us harder than it should be, when the web hosts put more and more constraints on what we can do on our hosting account.

We predict that the “unlimited” bytes hard-drive will never be invented, but all web hosting will offer unlimited everything in the future – go figure

It took another response from Abasi to get the admin to admit that the practice of using unlimited space in sales wording was unethical.  Clearly whoever the Admin is, he / she was trying to reinvent the use of the word unlimited.  While unlimited has never meant ‘all that you will ever need’, unlimited is a far catchier draw in then ‘all that you will ever need’.  How do you determine how much resources that a individual will ever need?  A constraint is clearly a limit.

I think the only bigger mess then unlimited hosting is unlimited reseller hosting. Especially when they are reselling webhosting to other customers.  Let me tell you the mess that unlimited space reselling can be, or better yet reselling to other resellers.  One day I had a customer who moved his site from another host, only to find his previous host shut down his unlimited reseller account because he passed the “all you will ever need” quota.   Yes reselling to resellers was allowed.  At the same time he did not bother to answer his email or phone to my company’s calls or his customers.  His customers found me when they did a whois on his new dns to find my company, thinking we had shut their sites down.   We soon shut his account down due the headache it had caused, last time I did the math he cost at least 80 hours of lost man hours between dealing with 47 different individuals that were also reselling.  Clearly his $16.99 a month was not going to cover the cost of man power.  He obviously was not going to deal with his customers despite the multiple emails and phone calls.  Only after shutting his site down did he contact us. Despite pointing his customers to the right company housing their content by doing whois on the dns to their sites, we generated no sales.  I was not really eager to guide these people to my company when they were looking for unlimited space, meaning they had the same disaster to look forward to all over again.  I tried but when I indicated my company did not offer unlimited, and perhaps it would be best to be with a company that has limits as opposed to being shut down without warning.  Their recent downtime did not bring the point home.

Hostingsthatsuck.com does not have those affiliate links and banners on their site for nothing.  For the same reasons that webhostingstuff.com has justhost.com on their number 2 spot.  I also don’t agree with them on all hosts as offering unlimited in the future.  Frankly saying something is unlimited means there is no limits.  If the terms of service starts listing limits on space and its usage then they need to remove the “un” from limited.   When your website is your source of income you want to make sure you don’t push any limits, or have your limits / needs determined by a webhost… Seriously, if your website is your only source of income, why would you ever trust it to an unlimited account that is $2.95 a month?  I suppose you can be cheap and hope that you don’t find out what has been determined to be your needs.  Can you afford days of downtime?

Regardless of the so called unlimited false claim, every host has a limit to how much resources a customer can use.  Bandwidth can be unmetered, but it will always have a cap on how much data you can send per second.  Just as there are limits on how much email you can send out per hour.   I reluctantly am willing to say it, but I had one of those unlimited space webhosting companies.  It was not something I wanted to do, it came from pressure from a business partner who had started a separate operation.  His claim was that it was the future of hosting.  But my thoughts were that Dollar Generals, 99 cent stores, and other stores that focus on the cheap had not put Wal-Mart and Target out of business.  The unlimited market is simply the cheap market, and no serious website should consider such a service.  I consider any one running an unlimited host along the same ethical standards as a payday loan operation.

I got dragged into it when he was drowning in the customer service side. For some reason he thought the level of support and flow of customers would be equal to our other hosting companies where we were charging between $20 – 500 a month.  It was going well, and the customers did come flooding in faster than previous operations. But it had been my experience that those that pay you $5 a month require a lot more hand holding then those that pay you a lot.  This proved especially true for the unlimited company, which is why I got dragged into help sort it out.

Part of my business partners’ problem was he had long been against my policy of approving orders before setting them up. Unlike the companies we co-found, orders would only be created once they were screened, this was done because I managed customer service.  After several fraud orders and charge backs and threats of having his merchant account closed down he quickly come screaming to me to fix it.  That and his authorization charges were to the point of eating 90% of his income.  I been long screening for a variety of reasons, though charge backs are what started me on screening.  Also the credit card industry is not a friend to the businesses that use their merchant services, even worse if you sell a service like webhosting.  If you have any doubt of this you have not had a charge back.  Credit card companies that offer buyer protection are taking the money straight from the business, in this case my business, often without warning.   So you get hit from both the guy committing fraud and your merchant provider.  If you’re luckily you have a merchant that does not charge a charge back fee for a third level of pain (it really does pay to read the fine print on those contracts).  This happens regardless if the claim is valid or not.  Rarely have I been able to win counter claims on charge back claims.  So the best way of preventing is to screen every order.

Then the other side of this is a webhost is a hosting company is not going to host every site, even if their intention is not to do a charge back.  But screening allowed prevention of those that might violate the terms of service.  In my case it was warez, spam, phishing, pornography, hate sites…. (There are so many websites that I wish I had never seen in my 11 years).   A unique problem this company had was that every order with a ‘mail’ in their name domain was pretty much signing up to spam.  Not something I had encountered with the other hosting companies I had owned.

But the true damage control came in screening existing accounts.  When accounts reached 1 gig we started looking for terms of service violations.  I would say 20% entered this category at 1 gig.   Like those that decided to back up their desktop, back up of their site, any site that was not was not reachable through navigation of their home page, file sharing, etc., etc., etc..   Keep in mind most websites rarely use more than a 100 Megs.  When they started reaching 50 gigs it was pretty much a 100% kill rate.  Keep in mind part of our terms of service was no reselling, and that all domains must belong to the account holder.

Every account has a magic number with every company for what amounts to a profit threshold.     If the account passes by those unpublished limits it surpasses the profit margin the account.  Clearly any company that likes money will have such an account in it for the chopping block to ensure they do not running in the negative on income.  Otherwise the company becomes a charity.  Equipment, advertising, taxes, merchant fees, staff, affiliate payments, web design, utilities,  and so much more expenditures are part of making sure a webhosting company runs properly and profitable.