Review Arvixe. Is Arvixe.com A Bad Host? Arvixe Sucks? Complaints?

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Back in the early years of my self-employment, my business partner and I would brain storm with domains. Though I think it was more of a war of philosophies. Alot of the time I would buy the domains I thought had value, though admittedly I have close 500 domains that are doing nothing, over 10 years.  He never would have bought a domain like yahoo.com or google.com. I would, I like that they are unique yet easy to spell, and not to mention stick in your mind. My philosophy had always been to make it memorable, not always short, and make sure it can be spelled with out much thought.. His would be some sort of business philosophy he picked up from forums and other so called “gurus”. But I think we can both agree this is not a domain either of us would have picked. While it fits my desire of short, I doubt people that first see the domain are going to remember how to spell it on the fly. After all what is a arvixe? It seems that they have the monopoly on the term and its probable made up.

But before I go any further into how I think a domain should be, that’s really not something in relation to bad hosts.   They have an affiliate program like the first three, but they are not on commission junction. Which means they are another high payout, that encourages tons of crap when you try to look for information on a webhost.

https://affiliates.arvixe.com/

What I found in regards to search engine results about arvixe is disturbing.

http://www.yelp.com/topic/redwood-city-bad-review-and-complaint-about-arvixe-com-web-hosting-company-and-godaddy-com

In a nut shell customer tried to order service from a site that promises 24 / 7 tech support and prompt set up of order. After not receiving the order the customer tried to contact the company during a day and could not reach anyone. I can’t say I would not be alarmed after giving my credit card information to a company that had no one to contact. So customer went to yelp.com to complain. Arvixe choose to to counter response, and apparently their response to their customer was so inappropriate yelp.com deleted it. For the most part the other reviewers were with the person who posted the complaint. When someone brought up complaining to the BBB, Arvixe was quick to state the person was not a customer because they did not take their money. Not to mention argued the point that they never signed up. As far as I can tell they never addressed the inability to be contacted. Perhaps this person is lying, but there is nothing that indicates that they were. But as far as I am concerned, until you tell someone their order was declined after taking their credit card the person is a customer. Simply not responding to their emails or phone calls…….. hiding from them is not an indicator that someone is not a customer. I wonder what their merchant would think of this philosophy.

Then on their own forum.

http://forum.arvixe.com/smf/general/what-is-meant-by-ddos-when-applied-to-arvixe/?wap2

One of their customers found complaints about dos (Denial of Service) attacks. The customer wanted clarification. Arvand who seems to appear where ever there is a complaint did not treat this person like a customer, but more of an attacker. Ever where I see Arvixe complaints that allow for posting, I find Arvand attacking the negative feed back. I wonder if the customer signed up for 2 years, I know I would not. It it was me I would have stated when the last dos attack was, and what we do to prevent them and if in the rare case they get through what we do to fix it. Because this post and every post Arvand has gone against only add more fuel in not buying from them. This was defiantly not a place to be defensive, this was a time to give a customer cool and calm response.

My question is when do they have problems do they take responsibility for them, or are they going to attack the customer that asks what the cause of the problem is. I have said things in the heat of the moment I wish I had not said, but I can count on one hand the amount of times over 11 years. But that is not the case for this company. Instead its a policy of attacking the customer, and I don’t see much point in reviewing a company that engages in such a philosophy any further.

Bottom line, I don’t recommend this host. Even if they were not using over the top affiliate payouts and sites like webhostingstuff.com (Traffic Popularity: #77 of 10,293 companies) to get a position that was not earned. Their responses to problems is not acceptable, and I tend to wonder what problems are going on behind the scenes when every response is a defense mode. I don’t see much point in further review of this company, or future reviews unless they change their philosophy of attacking the messenger.  There is no point in hosting with a company like this.

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