1. MOCHA-HOST IS terrible, IT REALLY SUCKS, IT IS NOT A COMPANY, IT IS SHIT, ALL MY WEBSITES ARE NOT WORKING 7 HOURS AGO AND NOBODY REPLIES TO TICKETS. THE GIRL ON THE CHAT (THEIR BABY SISTER I THINK) DO NOT UNDERSTAND ANYTHING. I asked them at least to let me access my files to move to other web hosting company, they said “we can not assist you with this” WTF ?!?!?!

   PLEASE STAY AWAY FROM THIS GOD DAMN COMPANY

2. Hi!

   I am opening a campaign against mochahost, can I quote this post and link to it?

3. Hello Ikar,

   Sure I have no problem with you quoting this this post, just make sure to link to it. Frankly their customer service is seriously in need of change.

   Also post your link here to your content.

   Regards,

   Benjamin

4. Mochahost really sucks they are SCAMMERS…

5. The worst company ever. Not professional and not respecting their customers. I lost 700 USD for a VPS that was mis configured since the beginning. Stay away from them!!

6. Hi George,

   I would like you be the first to post your story on my new forum at https://hostingreviewsexposed.mystagingwebsite.com/forum#/

   This is defiantly one of the worst hosts that I have reviewed.

   Regards,

   Benjamin

7. MOCHA HOST IT’S A BIG S&$T !!! A F*%$N SUPPORT AND A BIG MESS IN THE HOST

8. Hello Fabrice,

   I do apologize for the censoring, but I do want to try and keep the blog from turning into something that amounts what I do with bad suppliers like you just did. Though in general they get to hear me cuss like a sailor.

   I would love to hear your story behind Mochahost.

   Regards,

   Benjamin

9. i did my research before paying these people (mochahost). in fact i chatted several times with i guess their sales chat live chat thing. one particular thing that stood out before i was even a customer of this company is i asked some basic questions… one in particular was funny. i asked “does your plan1 vps include a control panel like plesk or etc and can i ban ip addresses with it?” the first response was “why do you need that?” i then said “your asking me why i would need to ban a ip” response “yes why do you need that?” “just call us” i was like uhm no im not going to have to call you every time i want a ip banned! i run my own servers in my own datacenter right now (small) and i ban ip addresses daily! good grief. she then said “you don’t need to ban ip addresses” “again why do you need that?” i closed the chat. i ran my own servers for 10 years and don’t have time to play administrator/monitor anymore so thats why im looking for a company. their answers were odd. after looking at their BBB rating and reviews im glad i avoided them. thanks for taking the time to make your review here. good info/advice.

10. Hello Ben,

    It sounds a little weird that they need you to contact them to block ips. When I was in the hosting industry I know we had the capability to block ips on shared accounts. Granted not everyone used the function, but there would come points where you would want to block ips like in cases of forum spamming, abusive person, or frequent fraud attempts. With that said I was not a tech, but I can defiantly understand the need to block an ip.

    Regards,

    Benjamin

11. @ Ben

    Good for you, I decided to give them a chance and was tempted by the low prices despite the ratings, and lost money.

    Given you’re a hoster with a VPS plan, it’s ridiculous to ask WHY you would want to ban an IP…

12. Hello Ikar,

    Did you ever get that campaign going?

    Regards,

    Benjamin

13. @ Benjamin

    Nope, new job devours my time, and what’s left of it is spend on longterm projects, and I really like to sleep sometimes. So it had died before it even started.

14. Mocha Host really sucks, their TechSupport is full of Mechanics who are trying IT as a career change.

    I would not recommend MochaHost to anyone, if you want to save your money please don’t go with MochaHost.

    Here is my email address, mail me and I will send you the support tickets that show how incompetent MochaHost really is : (email removed by admin)

15. Hello Vishal,

    I just sent you an email you can send the support tickets to, thank you in advance.

    Regards,

    Benjamin

16. The support of 24 hrs. that Mochahost announce does not work. The person of chat is prepared to give automated answers and to send ridiculous links to the help pages. Then, the chat person recommend to send an e-mail to the Support Team. The Support Team responds only 1 asks each hour, where the answer can be: ” Could you explain your problem better ? ”

    Finally we lost all the information of our site and the Support Team was decided not to respond more to our shouts of help. Then we decided to cancel the account, knowing that we will had to pay an additional month due to contract reasons .The worst thing was that after months we verified that Mochahost.com continues charging us the service in spite of to be cancelled.

    We have sent them all the documentation that they indicates that we came in due course to the cancellation of the service and following all the rules that they themselves asked to us to follow. But they insist on sending e-mails almost automated acquiring every month. This seems to me a very serious swindle. Today I will have to speak with the executive of my bank that they stop any charge of Mochahost.com to my credit card.

    Another point to consider, is that Mocha Host offers very cheap prices, but does not emphasize in its announcements that the clients must pay an additional cost to enter as user. In the first month, we had to pay 84 dollars, but they generated 2 invoices, one by 84 dollars of the first month service, and a SECOND INVOICE of 84 dollars more, due to an additional collection that they call “Signup” cost.

17. […] nail, but there is little to offend.  Like some hosts that are pretty easy to spot the flaws (like mochahost), some are not.  This is the point where I am hoping to get customers of the host in question to […]

18. I have worked with a number of Java hosts, and so far I only like Mochahost and eApps . I haven’t had any problems with Mochahost. eApps is good but I can’t afford it. Mochahost lets you run multiple Java sites at a decent price. So far, my experience has been fine.

19. Hello Mark,

    Do you have any sites that have besides the one you listed in your comment that have been active for more then a month with Mochahost?

    Regards,

    Benjamin

20. http://www.webhostingstuff.com/category/Unix-Linux-Web-Hosting.html Rates them as the 3rd best pick for shared linux hosting.

    I’m getting so tired to digging through friggin affiliate spam and faked reviews pertaining to hosting. So this seems to establish that mochahost is not the way to go.

    Who is … recommendations for resources on finding hosting that is actually worth anything ? Atm .. I’m considering Arvixe Web Solutions and the ever popular hostgator. Any feedback on those hosts and/or anyone who’ll point me in the right direction to find quality hosting ?

    I’ve done the google, the web master forums, groups online, the BBB, etc. etc. etc. Shouldn’t be this friggin hard to get information. 5dys ongoing … back to it, sighs.

21. MrSmith, it highly depends on whatever you need the hosting for. But! whatever it is, I wouldn’t recommend Mochahost.

22. Update:

    Yeah seems like there’s many “review” sites around selling top spots to any web host that’ll pay them for a ranking. Guess mochahost is one of them.

    I’m sure they’re one of the “unlimited” everything hosts too. Unlimited, as long as you stay within these strict limits, lol. Otherwise we shut your website down. etc. :/

23. […] Mochahost.com: https://hostingreviewsexposed.mystagingwebsite.com/hosting-reviews/mochahost-com-is-the-worst-host-check-this-review… […]

24. They are DISGUSTING, PITIFUL, I could not log onto cpanel ONCE. Everytime I contacted support I got the run around. Everytime I had to email in, I got the same email reply asking for the SAME information. When I called the support person an idiot and cant they just read the support tickets because I have given them ALL THE INFORMATION FOUR TIMES ALREADY they cancel my contract for “Abusive behaviour”

    I emailed their VP of customer service – “Ann Hudson” although I doubt thats her real name, after at least three emails to her without a response, she emails me to inform me that my account is being cancelled due to abusive behaviour.

    I have told them I need to transfer my domain as it is a business domain we will see what happens.

    As it is now I have lodged a formal complaint at Trust Guard and I recommend each of you do the same.

    Mochahost is an unprofessional organisation who have predatory terms and conditions that will not hold up in any court of law and it strips consumers of all rights that they have – and leaves them in the clear so as to take your money, but do not have to provide a service.

    I for one, will not stand for such a company.

    Any one wanting to go after them – count me in

25. Mocha made me VERY nervous today when my big name credit card company declined the purchase of a mocha hosting VPS plan. Was that my credit card company’s way of telling me to stay away from these guys?

    I spent all day researhing VPS providers. Now I’m back to square one. The best I can figure after a day of research is that I should pay $40-$50/month for 20GP storage, 1 Gig ram and 1 gig speed. Does that sound right?

    I don’t resell. I just want to host half a dozen of my own domains. Moderate traffic. Heavy use of perl scripts.

    Any suggestions on a host?

    Ralph

26. Hello Ralph,

    I would not judge Mocha host based off a declined charge from the bank you have a credit card with. From time to time credit cards can be fickle. Like a few years back when I took my parents to lunch, and my card was declined (I made the mistake of only keeping one on me). For months after my mother worried that I needed money. Turns out Capital One put a freeze on my card because they thought their was unusual activity. Some how my Friday routine Quizno’s was unusual.

    While I can not recommend a host at this time, I will say that your budget is far more reasonable then most I have seen.

    Regards,

    Benjamin

27. I am deeply concerned about the services that I have received from MochaHost.

    To begin with, I was conned into using your free trial by a sales agent that told me I would be able to carry out services with your VPS that your company doesn’t even provide. When I was having difficulty getting my VPS to work properly your agents upsold me, again promising that I would be able to do things with the VPS service that are not even possible. I was lied to two times by agents who were just trying to sell me your products.

    When I finally discovered that I would not be able to complete my plans using your services I had lost 3 weeks of valuable time when I am already on a tight schedule (3 weeks!). So I requested a refund and was informed that I would not be getting the full refund back. I reported your company to the Better Business Bureau and they should have contacted you concerning this issue last week so please check around with the other managers so that you can become up-to-date with how this problem is evolving.

    I was told that I was only getting a partial refund (thank you “no-risk” guaranty) and the refund finally got processed through my bank this morning. Unfortunately, I also got a monthly charge appearing on my bank account this morning for another $25.95 and 8 more emails (directly from your billing dept) saying that I should be expecting more charges to come. These unexpected charges put my bank account into over-draft so now I am looking at an additional $50.00 fees due to your company’s incompetence. At the moment I am going to need another refund for $75.95 to make up for these mistakes.

    These were unauthorized charges and I have many support tickets to prove that my account was supposed to have been closed a long time ago. Am I going to have to escalate this matter to a lawyer?

28. Hello Frank,

    Just to be clear your comment is directed at MochaHost. and not hosting-reviews-exposed.com right?

    I want to make clear that in now way is this site associated with MochaHost.com.

    Regards,

    Benhamin

29. Makes sense to pay for only 3 months. Otherwise they block everything. They require a transfer to another plan. No access to data and statistics, the control panel. Your letters do not respond. Just go to an expensive plan. The contract for 3 years is not overturned. money is not returned.

    They erase user data. 14 GB have been erased during the day, after the download. They did not find a link to the data on the main page.
    They control the data and erase them. Who Disagree – disconnected. Again, do not access FTP HTTP control panel.
    The downloaded data must have a link on the site, otherwise data is lost. And all my account is blocked.

    Full correspondence exists

30. MOCHA HOST SUCKS BIG BIG TIME. They deleted 60gigs of heavily production data from my account stating that i had it on there for storage reasons.

    I said I can remove some of it but the this idiot known as Val T. in the company says he cannot as its deleted permanently.

31. Hello Shivalik,

    A few questions in regards to your account.

    What package did you have?
    Did you read the terms of service?
    The 60 gigs of heave production data was it active site content?

    First off I can not state it enough, if your data is valuable back it up.

    Use the hosting companies back up services.
    Buy software to back it up.
    Get a usb drive for that purpose.
    Manually back it up to ensure you have a valid back up.

    When it comes to data I back it up where ever I can. At worse I may lose 24 hours of work.

    As for the terms of service

    http://mochahost.com/tc.php

    Section 12 states:

    Hosting space is intended for normal use only, and is limited to Web files, e-mail and content of the hosted Web sites, not for storage of media or other data nor for the sole purpose of mass email/solicitation. Hosting space may not be used as offsite storage for electronic files or for third party electronic mail or FTP hosts. You are responsible for removing any files which do not meet these requirements, and for adhering to any hosting space (disk usage) limits allocated to your account(s). Failure to do so may result in removal and deletion of such materials, and/or in discontinuation of your services or account. MS SQL remote management/connections: the provided remote connection interface is to be used with the purpose of managing your MS SQL database remotely and NOT for the purpose of using our MS SQL for remote SQL storage for other sites/applications – violating this rule will result in account suspension.

    Regards,

    Benjamin

32. I thought I should follow up on my comment from Nov 20, 2011.

    Since the process of finding a host and trying to deterime which reviews are real is so difficult, I just went to G*daddy and purchased 6 months of VPS service, 1gig ,1gig ,10 gig. It’s cheap and easy (30 bucks). They helped me set up the server, c-panel, and w-panel. I had to wait 24hrs for them to activate my account but once that was done, they made everything easy. They even called me on the phone the next day to make sure everything was okay (or maybe to check to see if I gave them a real phone number?). At any rate, I’m happy so far.

    I moved 6 sites from two other hosts, webhostingpad and imagelink, because they had become so slow. It was like someone threw a switch one day and slowed the sites down. I use a lot of perl scripts. One of those hosts also sent me an email telling me they were going to charge me $10 per month for every 10,000 files on my site. I had 100K files because of a flat file DB 🙁 I had been with one of them for 11 years the the other for a few. I don’t think they understand business 101, it’s easier to keep a customer than it is to find a new one.

    So my sites are running at light speed now on the VPS at godaddy and I’m a happy camper.

    I’m just a hobby site administrator though, not a heavy user. My sites are not commericial in nature.

    Ralph

33. This is to inform to the general public against Mochahost company which is run by *removed by Benjamin* and company is a registered LLC in California USA. The company claims 100% uptime and also shows lots of awards and certificates for their superior support and hosting but in fact this hosting company is one of the worst hosting company, I have ever seen in my life.

    I bought a business hosting account from this company around a month back. For the first two days everything seems to be fine.
    The company showed me so many awards and certificates and their response was fantastic before the sales was made.

    I was also happy with the way, their sales team gave me the response.

    Before buying the hosting account, I made it clear to the hosting company that this hosting account will be used to show the web-development work to my clients on whose projects we would be working.

    I also told them that my hosting account must be online 24X7 coz my clients are from different geographic locations, the sales team of mocha host assured me that they would offer me one of the best hosting servers and will ensure that I do not have any problem, In return, I also told them that I will also ensure that all my customers buy the hosting from their company.

    But the real story now begins

    1. Every single day, my hosting goes offline for 1-2 hours.
    2. When ever I try to import some heavy database on my website or has some extra visiotrs, the website always use to tell me that I have exceed server resources.
    3. Most of the time during the peak hours, the websites always use to show bad gateway and gateway time out.
    4. Recently they asked me to upgrade to a VPS server by paying 30 USD per month additional to the company, I did some internet research on this company and found that Mochahost use to do the same with all their customers and finally I asked to cancel my hosting account

    In this regard I have made several complaints almost daily to the team of mochahost either via chat, or via email and also to their support ticket system, I also have had a discussion with the Customer Quality and Customer Support Vice President Miss Ann Hudson about the same, how ever I doubt if she really exist or if this is her real name.

    She also ensured me that there would not be any problem in the future and kept on wasting my time.

    When ever I use to ask for my refund, the customer support staff, use to tell me that this is a temporary problem and will get resolved in next 2-3 minutes and always kept me waiting.

    Today it has been more than 40 days and the problem still exist. I Have not seen any changes in my services and hosting account.

    When finally I asked for a refund from this company, they are making the excuses that they do not have any authority to refund me the money and only their management can do that.

    I strongly feel that the company is trying to make me fool by saying all this.

    They are trying to divert the matter in some other direction.

    I also have some more complaints against this company.

    1. The company claims on their website that they offer 24X7 customer support via their toll free number. I tried to call their company more than 20 times and tried different departments but every time the IVR use to tell me that the staff is busy with some other customer. Later the chat executive told me that they do not offer any support via phone and only offer call back service.

    Now the matter arise that if the company offers only call back service, how their staff is busy supporting others customers. Why have they mentioned that offer toll free customer support 24X7. The company seems to be a fraudlent company.
    2. They have a parent company with the name mochain.com where there is no number, no address, no contact details.
    Even in the paypal support, they have entered a wrong number and thus I feel, such kind of companies must be banned from doing the business and making others fool.

    The real story begin after this, after making several complaints to the company, I finally decided to ask for the full value refund, I deserve a full value refund as I faced problem since the beginning, but company seems to be so greedy and denied me the full refund and told me that they will deduct the value of 2 months and will refund me in 7 days, I told them that I have faced problem since beginning and hence I deserve the full refund.

    All of a sudden company blocked my hosting account and canceled my hosting account as well as the the support system, they even blocked my IP from their chat support.
    Since last 3 days I am asking the company to provide me the full cpanel backup along with the mysql details but they are trying to play some stupid games with me telling me that they can only provide me the public_html backup and nothing more than that, I really do not know how they claim to be number 1 hosting company when they do not know that without mysql backup, php files are totally useless.

    Now when ever I try to talk to them using some other internet connection, they keep on repeating the same two lines. Which can be seen in one of the copy and pasted chat with their online support representative KEVIN.

    Chat InformationPlease wait for a site operator to respond.

    Chat InformationYou are now chatting with ‘Kevin’

    Kevin: Welcome to MochaHost’s Live Help ! How may I help you ?

    Nitin Naresh: hello

    Nitin Naresh: I am Nitin Naresh

    Nitin Naresh: I have received the backup from your side

    Nitin Naresh: for my website http://www.cmswar.org

    Nitin Naresh: but it does not have any mysql

    Nitin Naresh: how will I run my website without the mysql

    Nitin Naresh: it is only the home directory backup you have given me

    Nitin Naresh: but I want the full cpanel backup along with the backup of mysql

    Kevin: Unfortunately this is the only backup which we can provide you

    Nitin Naresh: what does it mean

    Nitin Naresh: are you trying to make me fool

    Nitin Naresh: without the mysql how the sites are going to work???

    Nitin Naresh: you must understand that you will not be able to get rid of me so easily

    Kevin: Can you give me your ticket where you requested this backup please?

    Nitin Naresh: You guys have deleted my each and every ticket along with the login details for the support system

    Kevin: Please let me check this for you

    Nitin Naresh: sure

    Nitin Naresh: Kevin I want the complete cpanel backup along with everything which includes mysql and all the settings

    Kevin: Please just wait to check that

    Nitin Naresh: I assure you that You guys will be in a big trouble if you try to play games with me

    Kevin: Please just wait

    Nitin Naresh: yes I am waiting

    Kevin: Unfortunately this is the only backup which we can provide you

    Nitin Naresh: I already told you guys to restore my hosting for 48 hours so that my other hosting company can take the full cpanel backup

    Nitin Naresh: but you denied

    Nitin Naresh: now you will have to provide me the full cpanel backup

    Nitin Naresh: do you want me to talk to the owners of mochain, I have all their contact details with me now

    Kevin: Unfortunately we can’t provide you any other backup

    Nitin Naresh: Dont piss me off with your games

    Kevin: Is there anything else I can do for you today?

    Nitin Naresh: I do not have time for alll this cat and mouse games

    Nitin Naresh: Restore my hosting account for 48 hours so that I may ask my present company to take full cpanel backup

    Kevin: Unfortunately we can’t provide you any other backup

    Nitin Naresh: Restore my hosting account for 48 hours so that I may ask my present company to take full cpanel backup

    Kevin: Unfortunately we can’t provide you any other backup

    Nitin Naresh: Restore my hosting account for 48 hours so that I may ask my present company to take full cpanel backup

    Kevin: Unfortunately we can’t provide you any other backup

    Nitin Naresh: Restore my hosting account for 48 hours so that I may ask my present company to take full cpanel backup

    Nitin Naresh: I am waiting for your response

    Nitin Naresh: I am still waiting for your response

    Kevin: If you don’t stop repeating , I will close the chat session

    Nitin Naresh: answer me and I am waiting for your answer

    Kevin: I told you that we can’t provide you another backup

    Nitin Naresh: I also said Restore my hosting account for 48 hours so that I may ask my present company to take full cpanel backup

    Nitin Naresh: it is you who has suspended my account so it becomes your duty to provide me the full backup

    Kevin: Unfortunately we can’t provide you another backup

    Kevin: Is there anything else I can do for you today?

    Nitin Naresh: I said Restore my hosting account for 48 hours so that I may ask my present company to take full cpanel backup. Dont keep repeating what you have told me

    Kevin: I will appreciate if you do not use that language. If you continue to do so, this chat will need to be terminated.

    Nitin Naresh: what language????

    Nitin Naresh: what did I said now

    Nitin Naresh: are you trying to annoy me?

    Kevin: Unfortunately, I will need to close this chat session with you.

    Now as per the above chat, it us very clear that I have not used even a single abusive word in the chat or something which is offensive, still the chat support asked me not to use the offensive words and immediately closed my chat, which made it clear that they are not at all interested to provide me the backup of my websites.

    Now when ever I try to chat with their support staff online, company use to simply close my chat session without even listening to me.

    Such kind of companies only harass the customers and nothing more.

    I would like to request you to kindly look into the matter and take a strong, very strong action on this company and also put a heavy penalty on this company.

    I am also worried about my data on their server, I strongly feel that company will try to harrass me by blocking my data on their servers. They know very well that my this data is really important for me and my clients and they will simply try to block this data and will harass me for this complaint.

    I simply want a complete refund of my money which I paid to the company which is 88.20 USD and also I want a complete backup of my files hosted on their servers at the domain http://www.cmswar.org

    Hope you will look into the matter and will take quick, strict and appropriate action on the same

34. Nitin,

    First off let me be very clear, while I have found things that have bothered me about this host, even I would not have put up with your behavior. I would have terminated your account, and blocked you from talking to my techs. Multiple times the person on the other end was civil in trying to tell you that you had the only back up they had. You in turn threaten him, which I am more than certain without reading their terms of service was a violation, which in turn makes a refund null and void.

    On top of that if you showed this to a bank to do a dispute, chances are the bank will take the host’s side.

    You have indicated what would ordinarily be a good thing to have posted here which was they had service interruptions. But things like the import of a heavy data base on a $88.20 account (what actual plan and terms were you on?) has me wondering if you might be the cause of your downtime. There seems to be some missing details about your complaint. Such as copies of tickets/emails. Like those emails from Ann Hudson, and you stated you had emailed support. The only communication I see is from a chat operator that could do only what any tech would do when they can’t provide you the solution you wanted. You treated him like he was somehow keeping your data from you.

    They made it clear they only had only one back up. To be honest data, especially if it’s valuable it is your responsibility to make sure you have a viable back up. I don’t care if they say that they do a backup for you. I am assuming that this $88.20 you paid is for a year. You really were not clear on what plan or what terms you paid for. But in the cheap hosting industry accidents are more likely to happen. Mostly due to the sometimes chaotic nature of shared hosting, hundreds if not thousands of customers on the same system. The best insurance for your data that you can possible have in the case of disaster no matter the size of the account is to do your own backups. If a company cannot bring back the data they are not going to give you any more then you paid them, so if your data is worth far more than what you paid your host, I am sorry you will never get that amount back. This is another thing that is covered by the terms of service of most companies, something along the lines of not being responsible for your data. But it does not matter how much you pay, you have to treat people the way you want to be treated. Kevin refereed to your language because it was hostile.

    To be honest I was not inclined to allow your post, but I wanted something to show people a point where I don’t back the customer. I wanted to show people what not to do, and seriously what you did was wrong. I may very well remove this as a comment and make it a part of a post.

    I am not here to defend every customer. I am here to point to the review sites that lure people in regardless if the hosting is bad, just so they can make a payout. Sometimes I do take the customer’s side, like I did with a siteground.com customer this weekend. I confronted Siteground.com on their hostility to a customer, just look up siteground.com on this site and you will see what true hostility to a customer is. Siteground.com’s rep even admitted their chat operator was wrong and choose to deal with him.

    Sometimes I do defend customers, and sometimes I go completely off topic and then times like today I am put in a very awkward position and I have to take the side of a host that I would not ordinary support.
    Regards,

    Benjamin

35. Avoid this hosting like a plague.

    The server restarts intermittently and we are not given any explanation why.

    We just lost a potential client because the server went down 1 hour before our, demo. This is the final straw, we’re moving on.

    Mike

36. MochaHost told me their own customer login data was compromised and as a result my server was compromised and someone hacked in and setup a dialing program used for scamming toll free calls and ran up a bunch of scamming calls. The worst part is that MochaHost was only telling me this because they want to hold me responsible for the problem because the person happened to hack into my VP server. They said it’s my responsibility to fix this. WHAT? So if they mismanage my customer data and someone hacks into my account as a result I’m responsible for the entire thing? This is just retarded! They said they wanted me to fix the problem. I have no idea how I can fix the problem since I was not the one who compromised my own data and other customers’login data.

    Please help!

37. Mochahost is poorly run. Servers often have downtime problems. Billing will not refund during the trial period if the plan is cancelled. You may review legal reviews at the BBB.org. Mochahost is rated with an F rating. A lot of complaints against Mochahost. Best to stay away from this hosting company.

38. Mochahost claims to be the no 1 hosting company in the world. Whenever we search on google or any other search engine,

    we get their banner saying “No:1”. By seeing this ad, I was attracted to their product and ordered one VPS.

    I was happy with their uptime. But this week I was really frustrated. I got a mail with this subject, “[#KAO-738393]: Server

    scan – account suspended”. The content is below..
    “Dear Client,

    Our monitoring system detected that server scans has been executed through your sever.

    Due to the severe nature of the problem we have disabled your VPS server.

    Detailed information is listed below :
    blah blah blahs…. ”

    They suspended my whole account, including customers and resellers accounts. Our customers and Resellers were calling us from different places. I went for chating with mochahost, those people guided me to open a support request. Mochahost people can view the ticket id: KAO-738393. I pleaded for their help. But they did not.

    Please download this image and enlarge to see the entire conversation:

    http://i1259.photobucket.com/albums/ii559/bbchost/mocha.png

    (You can read, at the end, my tone gone worse.. I am sorry.. please understand my situation.)

    So, I request you to stay away from this company. They are good till one extent. When your company is grown up, they will bargain for price. That is their plan to make money. You can see at the end part, they asked me to restore the account for $50/hour. It will take more than two days to restore the whole account. But I am thinking about paying the money, because I have no other choice.

    If you are an existing customer, please move your account to a good company, whether the price is high, I recommend to choose a good one.. but never, never choose mochahost.

    -Robert.

39. I have very Bad experience with Moachahost..
    I requested moachahost assosiates to solve my issues. i face lots of issues with moachahost services. They do not give me access to add,edit, delete files from my server. Thats why lots of capcha files together on my server and server run slow..Now it stopped. I requested him many times but they did not listen my request.They solve my issue one time but again i checked the problem after some days but it did not solved.I am unable to upload audio files more then 7 MB on my server. I am unable to upload the CSV files on my server because i have not permission to add, edit ,delete files from moachost side..
    Over all poor services..I used many server but moachahost is poor services…

40. The wors host provider ive ever seen, lake of knowledge, no responsibility for securing the server, my all file are missing and no restore system as they are on fault, I can’t take every day backup. Now my business websites are off.

    Don’t no what to do. Avoid mochahost

41. I feel I have to bring my experience … after 3 months of trying with mochahost and $ 600 spent (cloud servers dedicated 170 USD per month).

    The site was not live more than 48/72 hours .. lost data from day to day .. work to rebuild and reinstall …. are a band of incompetents ….

    Perhaps their hosting work if you have a page with 1 image

    BEWARE if your webpage lies with a work environment ..

    For three months I went to sleep not knowing if the next day I saw online or not my site.

    refund policy is a farce marketing

42. I worked with mochahost for a year and it was really terrible expirience.
    They promice 100% (99.99% before) uptime and compensation for service down – don’t even expect to see something close to this. The worst month I had 70%(!) uptime. No DDoS attacs, no overload, no actions from my side at all – more likely mocha just maintained something. But when I raised a ticket for compensation – they proposed me 3% discount instead of 100% as the had to according to their SLA. Explanation was as simple as “everything was ok on our side”. I had a proove from few monitoring services, but who cares if mocha is so excellent.
    When service expired I had not time to deal with transferring so I created a new account on mocha and get a 180-day risk-free guarantee they have. That whas my mistake. Service quality became really awkward in 2 weeks. Finally when I got full of this s..t, I decided to move to another hosting and asked mocha support to cancel my new account and get my money back. Imagine my disappointment when they closed my account and put my refund to INTERNAL ACCOUNT BALANCE. So, instead of my money I got stupid $135 mocha credits I can’t even use!
    I didn’t even expected some company can give so colorful promices to potential customers and so shamelessly disort agreements treating people bringing them money as a crap. Mocha gave me an expencive lesson on this.

43. I’m with mocha host since 2008 and had so many problems and spent so many hours chatting with support to get problems fixed that now I’m moving my critical sites away from them.

    -They DB response time is horrible, impossible to run a CMS.

    -They lost all my tables from all my databases
    -Their mail server crashes
    -My sites are unavailable from time to time and the answer is always :

    Martin: I have investigated the problem with our system administrators and it appears that it is a temporary technical issue which will be resolved shortly. We apologize for the caused inconvenience.
    Nelson: all ftp’s is also dead
    Nelson: this happens very ofthen
    Nelson: how can I run serious business with mocha host …
    Martin: I’m sure that this will be fixed ASAP

    And as other people said, they don’t really care about customers. I’m starting moving away right after this post 🙂

    Stay away form them !!!!!!!!!
    Nelson

44. MAN THIS HOSTING SUCKS, THEY WILL ANSWER YOUR TICKET IN HALF DAY, AND THE ANSWER IS HEAVY VOLUME OF CUSTOMER IS BEING ADDRESS…… WHAT THE… THATS HOW THEY DEAL WITH YOU. AND WHEN YOU ASK THERE 24HRS CHAT SUPPORT, THEY WILL PASS YOU TO THERE TICKET SUPPORT GROUP. BUSTED I REALLY HATE THIS HOSTING

45. I also have a very bad experience with Mocha. Their support is totally useless. Their support team (sometimes it seems that there is only one or maybe two people there) can not tell the difference from SQL sentence and SQL server. On one occasion which lasted one week their SQL server took 60 seconds to respond to the application installed on their servers. SQL sentence was “select ID, last_update, name, … from table”. The table had less than 200 records. When I tried to explain the retarded LiveChat operator that their SQL server is not responding, he suggested that I revice my SQL sentence !!! What’s to revise in a simple SELECT statement on an almost empty table.
    Bottom line: If it is possible stay away from Mocha

46. I stepped on this dog poop called, Mochahost. What a joke. Using their reseller CP is like watching paint dry. No tel, useless helpdesk, billing errors, constant down time. Mochahost is run by some joker named, Matthew D. Gams in WI (server is in CA). Walk away. No, run away far from this one.!

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