Boobs, Elephants, and PIPA/SOPA …. Yeap that means Godaddy.com

This post on godaddy.com has been sitting on the back burner for a while.  August I plan to ramp up posts in hopes of building traffic for a special announcement. I apologize if my thoughts on Godaddy.com seem scattered.

Godaddy.com has been an odd pairing for me. I say that because normally I look at a company before signing up with them.  I did not know about their commercials, or even take a look at what Bob Pasron was doing.  It just seemed like a good idea at the time because Godaddy.com was not on webhostingstuff.com’s top 25 list nor were they on hostaz.com’s . I was looking for some place to host hosting-reviews-exposed.com other than my own hosting companies. In short I failed to do what I asked other people to do and actually kicked the proverbial tires. They were not really considered a competitor as there were other hosts dominated in the web with their own ads.  Sure Godaddy.com had ads online but you were more likely to see one from hostgator.com.

My short history with Godaddy.com

Seriously if I had been paying attention I would have gone elsewhere. But when I signed up for service November 2007 I had a rage against webhostingstuff.com, and all my energies were focused on creativity. For 2.5 years I really had no reason to pay attention because the hosting was only handling a single simple html page. On top of that I did not keep track of the up time.  I have no idea how many times if any the site was offline.  Not like now where I actually do pay attention to the traffic. Once I started a blog for hosting-reviews-exposed.com it would only be a few months before I would move off iatemple.net (August 2010), than off to Rackspace.com this year.

In the beginning my only complaint was their shopping cart reminded me of shopping at Fry’s Electronics. Their checkout lanes have a maze of shelves you have to go through before you can reach a cashier. Those shelves have tons of items that easily get someone like me to leave with more than they were planning. During the holiday season you would be surprised how fast they get people through the lines. However the products that Godaddy.com tried to push on me are less interesting than low cost Godzilla movies, video games, Iron Maiden cd’s, flash drives, almonds, Coke, and sd cards that Fry’s Electronics tried to push on me.

So only one issue with godaddy.com?

I wish I could say that the only reason I had left Godaddy.com was simply that they were just best as a started solution.  But the problems I had with godaddy.com made it impossible to want to keep any site that had any good momentum behind them.  By the time I had sold off my hosting companies and started the blog I was in need of hosting for several projects that I had started up. I bought 3 VPS containers as I figured why not try Godaddy.com (yeah I had no idea of how well the servers were working as stated before).  Getting a stable server was a roll of the dice. One third of the time I would be placed on something problematic. The worst of it was getting support to actually do anything.  At one point the ips that was assigned to me became unbound to the VPS container, and my webmaster was often referred to F.A.Q. sections. This repeated as often as 5 times before the tech on the other end actually decided to look and always they found the issues was on their end.  Plus if I wanted timely support I had to call in.  Seriously I hate talking to people on the phone for a variety of reasons (doing customer support, dealing with companies like Bank of America to name a few) After two months of this, and the coming realization that hosting-reviews-exposed.com was performing slower everyday under the shared account it was on. It was clear my time using Godaddy.com as a hosting solution was done.

Didn’t I try to promote Godaddy.com?

I made a post which had affiliate links to Godaddy.com, in other words you bought an account through that link I got paid:

http://hosting-reviews-exposed.com/?p=316

I could not in good conscience give them a ringing endorsement; at best I could say they were a solution for starting up a site. Because at worst that really was all that Godaddy.com was good for. Clearly I encouraged no one sign up with halfhearted review about Godaddy.com, as I never made a commission.

Skip this if you already know the details of Godaddy.com’s history

If I knew what I know now I would never have signed up with Godaddy.com.  No I am not here to bash godaddy.com, but I have for some time held off on my criticisms of this company all because they hold control over this domain.  But recently I had read that Warren Adelman is taking the reins of Godaddy.com after a $2,250,000,000.00 deal with SilverLake, KKR, and Technology Cross Ventures. From everything I have read he is trying to redeem the soul of Godaddy.com and encourage the tech industry (geeks and nerds like me) that Godaddy.com is a place to do business. Sometimes I do get contacted by hosts, even so far as the owner of the company such as Hostgator.com’s  Brent Oxley. He is as any host represented allowed to voice his or her two cents. This brings me to the whole point of this post which is what I think is wrong with the company.  Half of the problem is Bob Parson. Despite him not having the reins of the company any more his blog can still be found on Godaddy.com.

Bob Parson shoots an Elephant

I had kept the kids gloves on in regards to Bob Parson’s elephant hunting fiasco.

http://hosting-reviews-exposed.com/?p=2056

For those wondering if the cat was adopted, yes she was. Her new family found her through this blog.

The claim was that Bob went to Africa to help people in need.  So why all the focus on the killing of the elephant if he wants to turn the spot light on those in need? There is a Christian phrase that comes to mind here and that goes something like this: Give a man a fish feed him for a day, teach a man to fish and you feed him for a life time. Never mind killing one elephant every year seems like a small amount of effort (especially after a week or month stay?), after all there are other alternatives to keeping elephants away. Not to mention I am more than certain if people in Zimbabwe are happy to get an empty plastic bottle, they would be ecstatic over a water filtration system.  Frankly I could write a whole counter argument to Bob Parson’s claim that could take a few posts, bottom-line he did it because he has the money to do it.  Wrapping it up in the guise of charity is what made it blow out of control. Just like me visiting a client in his home state for a few hours just because it was on my way to spend a week with my grandmother does not make my trip business related.

Godaddy.com has a breast fetish

Don’t get me wrong Godaddy.com had a client base that made mine look small. However from the beginning they seemed more interested in being a cheap solution. Despite my partners looking at them as a competitor, I looked at companies like Rackspace and Amazon with envy instead.  So I really had no interest in seeing godaddy.com’s advertising. Not to mention the ads did not appear on channels I watched such as Sci Fi, cartoon network, bbc, the history channel, and well a lot of channels that there new target audience were likely to watch. Sure there are geeks out there that watch sports.  In fact it was not until 2009 that I actually saw one. It was because while I was getting my hair cut the lady who was cutting my hair had to ask what it was I did. As always I had to explain what webhosting was. Being that we were in Arizona I figured that Godaddy.com would be the best example.  I had asked her if she had seen one of their commercials, and yes she had seen them. She thought Godaddy.com was a porn site.  After watching some of the commercials I can understand where she got that impression.  After all “There is more at Godaddy.com” followed many advertisements of what insinuated girl on girl action.

For some out there they can see the appeal of half clad women, but seriously what does that have to do with web hosting?  Sure I get seeing half clad women doing a vacation commercial, lingerie, car commercial, weight loss, and a variety of other commercials.  But hosting, well of course it depends on what kind of cliental you want to attract. After all you advertise to who you want to bring in. How many professional women, you know the gender you portray in less in nothing in sometimes girl on girl action are going to be sold on your service based on that? Still those ads are running as I saw one last week.

Me I look at everything in percentages. One being that there are more women than men on this planet.   So in short I like to offend as few people as possible.  Which means you have to look at how you can make sure you appeal to everyone. Having half clad women in commercials seems like it would repeal professional women.  Despite the rumors yes the female persuasion is online, they play video games,  (take it from the only guy in a 10 man raid group in World of Warcraft) and they also form businesses. Which means the female persuasion has  money.

Godaddy.com and PIPA/SOPA

Back when this blog went black in protest, I had joined giants, business rivals (former and new), and many others in protest.   There was only one hosting company that stood out in support of these ill thought out laws and that was godaddy.com. Never mind some of those giants like Rackspace.com  or godaddy.com competitors like Hostgator.com were against it, Godaddy.com was for it. I am pretty sure there was no host that was not a firm believer in copy right protection.

Constructive Criticism for Warren Adelman of Godaddy.com

The safe guards I have placed to keep the domain have made it pretty hard to transfer elsewhere. This is pretty much the opportunity to get me to stop transferring . Granted all I have with godaddy.com now is this domain. Yet I am always looking for other hosting solutions. At this point I am not inclined to move hosting-reviews-exposed.com off of Rackspace.com as I am happy with their services. But my design clients are not always willing to pay what I pay for a hosting solution.

The other problem is support, the problems I have had are similar to those that people complain about with outsourced support.  I recall one time it took me 6 call in attempts to get godaddy.com support to actually check and issue where ips were not binding to an account. Keep in mind i hate to call in for support but that seems the only way to get expedited support.Those 6 phone calls totaled about 2 hours (including wait time), not to mention all the time waiting I had between calls. Never mind that is a very encouraging factor for looking at other hosts. godaddy.com is paying a tech for the time that they dealt with me be it failed or successful service. Failed attempts to get support done right are costly. It would have taken less time and capital to get done right the first time.

 

Another thing I find annoying is calling in everything is a matter of top security.  Case in point I had a friend that registered a domain with you.  Never mind I have my own domain register, and have done countless hours of free work for this friend. I ended up getting dragged in to doing godaddy.com‘s support. Because my friend got a phone call dealing with his domain. The person to call left little details as to the nature of his call. My friend’s domain had 4 years, and he received no notice about anything being wrong via email. No notice of what company it is, and calling the number that called my friend I got someone  not willing to identify themselves. But they want my friend to identify who he is by asking for his account information. This just screams phishing. So we hung up on the guy and called godaddy.com from the number they had listed on their site.  In order to confirm if the phone number was with godaddy.com or not we had to verify the account.  Seriously why does anyone have to confirm their account to know if a phone number belongs to godaddy.com? Upon confirming the account we were told there was no problem with the domain, and no she did not answer the reason we called. After 10 minutes of explaining my friends concern it became clear to her that she should see if the number belong to godaddy.com. While waiting (another 15 minutes), searches on the number through google reveled lots of complaints and one site listed it as number to avoid, even though it was located in the same geo physical area as godaddy.com.  Finale we found that yes the number indeed belonged to godaddy.com.  Is it any surprise that there number is listed as possible fraud? We still do not know why godaddy.com called about my friend’s domain. I can only assume it was to get him to buy more service.

 

The clear thing to do is actually check into the very nature of a customers problem. The first case the tech should have looked at the ips, but no he blindly went with the standard cut and paste response. The lady in the billing dept. could have skipped sending us through hoops and made sure that someone was indeed not trying to scam my friend out of his domain or money. I would say I was persistent because I was patient, but the truth is I can be stubborn. Not everyone that is looking for a serious hosting solution is going to be as stubborn as me and move after the first few failed attempts at getting support.

The next issue I have is the actually product. Which is hosting be it shared, vps, or dedicated.  I can’t say I have been impressed with the speed. Hence why I don’t tell people godaddy.com is long term solution. In order to be a long term solution godaddy.com needs to offer the ability adapt. I can’t say I know of any company that offers so called unlimited hosting, that offers the ability to adapt. A friend of mine (the one that wrote the hostgator.com review) is in the progress of leaving hostgator.com because they shut his account down due to exceeding resources under their Seo plan. Never mind that any thing dealing with seo means you are interested in lots of traffic. rackspace.com instead of shutting my account down will just bill me for the extra resources needed. I realize there are a lot of customers out there that do not want to pay a lot for hosting. But there are people like me who realize that pennies a day service rarely means you have successful site.

Godaddy.com has a long ways to go to be up to rackspace.com‘s standards. But there are things that Godaddy.com can do to offer hosting to existing cliental as well as those who need serious hosting solutions.

Goodbye MediaTemple.net – Perhaps we will meet again!

First off let me be clear, Mediatemple.net was not directly responsible for the downtime on hosting-reviews-exposed.com.

Before this all began I had already entertained in October 2011 the idea of migrating, after all traffic was up and the site was performing slower.  Not to mention a month earlier another site that shares this account had its database moved by MediaTemple.net. Per usual the tech at MediaTemple did not bother to check their work.  The site was offline for at least 8 hours. This is something that can easily sour me on a company. They simply do something and do not bother to see if what they did fixed a site or made it worse.

By mid-December 2011 it became clear that that there were some serious problems with Hosting-Reviews-Exposed.com. Pingdom shows that I had 132 outages. Per my last post I had not had a lot of time to dedicate to this site, and the sites that shared the account at MediaTemple as they were not in any shape or form income makers.  Between a death in the family and a rather serious customer trying to regain a nice sized 5 figure a month income. But December 22st would change that. As I would have a 5 hour outage and unlike the other outages this time the server would not recover within a few minutes.

The problem ultimately was with a plug-in that did the fancy color bars that told you what posts were popular that week (personally glad to see it go as I thought it was tacky).  After removing that plugin, the site ran perfectly. MediaTemple.net’s response was to disable every part of my site leaving only bare bones WordPress.  On top of that they disable the theme for my site. Though clearly they realized that was a mistake because 5 minutes after doing so they re-enabled the theme before I could. Keep in mind it was Rackspace that pointed to the exact issue.

MediaTemple wanted to shoot first ask questions later

I am not a telephone person.  I hate my cell phone. You can thank this bank called Bank of America (who stores their money in the Caribbean), they cured me long ago of ever wanting to talk to someone on the phone for customer service. Maybe someday I will go into my gripe with them. About the only thing that will get me on the phone to talk to someone is a site being down.  I made it to a point to put a ticket in first with MediaTemple.  But it was pretty clear I should call them after all Mediatemple has this 20 hour response time up when I post a ticket.  In the cyber universe an hour is an eternity too long. I grudgingly listen to reggae music while on hold.  Not that I hate reggae music, I truly love it. It just should not sound like it’s going through a broken speaker that puts out a lot of static.  Anytime I was placed on hold I had to bear with this, which is why I requested not to be placed on hold. The first time I was on hold I had to endure 12 minutes of this.  My mood was pretty sour after listening to this tortured music, not like I could have hit mute.  I mean from a business stand point it would have made sense For MediaTemple to go with something neutral like elevator music, unless of course it has the same static  effect that wore my nerves thin.

Keep in mind I am not a programing person, I am a graphics person. I delegate the non-design part to other people.  Perhaps that’s something I should have explained to the person on the other end at MediaTemple. Since my usual web master (whose name is on the account with MediaTemple) was busy with the holidays, I figure why not hand this off to Mediatemple. I asked how much it would cost for them to remedy this. I mean seriously, I offered more money to make the problem go away. Next thing the guy on the other end went in to a ramble on stuff I could hardly understand.  The part I did understand was the word theory; after all I am someone that wanted to be in a field of science (biology). The way he used the word theory is that he speculated on what the problem was and that they did not have concrete proof of what the problem was.  It was at this point I had to ask if this meant he had any idea of what was wrong. because it seemed like he didn’t.  He told me that he did know exactly what was going on.  Hence no need for the word theory. But clearly his conclusions were that it had something to do with my plugins as he disabled all of them, and even the theme for my site. After another ramble I thanked him for bringing the site back up and told him I will have it migrated off to another provider. This is where I notice that he disabled my theme

MediaTemple.net trying for Redemption

Shortly after hanging up I had contacted Rackspace because I wanted to look for another solution. The MediaTemple tech I was on the phone with updated the ticket and wanted to arrange for me to speak with a supervisor to try and retain my account.  They were supposed call me around noon. At the same time he had re-enabled the theme to hosting-reviews-exposed.com.

While in contact with Rackspace and telling them about my problem with MediaTemple while trying to re-enabling plugins slowly to see which ones were slowing the site down.  It was Rackspace that pointed to top posts plugin.  Enabling every other plugin but this one, I could see a drastic improvement in service.

Two hours before noon, the MediaTemple supervisor decided to change the time to 3 pm.  Since I had  missed the update too late and had a client to deal with I missed it, honestly I saw no point in updating the ticket.  By 5:15 pm he updated the ticket.

Before I go any further, this is a point where he could have changed my mind, he could have pointed to what was the exact problem. But what I got was a very lengthy list of suspects and:

Please let me know a good time and number to reach you at, I’m available Tuesday – Friday 10am-9PM.”

This was December 23, 2011 Thursday so a total of 3 days where any host has a chance to win me over. Heck even Virtuallis and Dialtone had someone to talk to on the 24th and 26th of December.  Keep in mind they were lousy companies that were eventually bought up.  Sure he can celebrate the holidays, and yes I do celebrate Christmas, but it has not been a full day off for me since I became self-employed 13 years ago. Perhaps MediaTemple.net did not have someone to do crisis management during a Christian holiday?

The worst of it was the MediaTemple.net supervisor while not calling on time, had decided that he would list every single plugin that I ran in conjunction with WordPress and how many in quantity that I had on the other sites that shared the server. I can’t say that impressed me. It pretty much pointed the finger at every single one as if they were the problem. This had me believing MediaTemple.net knew less about what was going on than they had led me to believe. They could not point to any particular plugin that was the cause of the problem.  Never mind this is after I disabled the plugin that Rackspace had pointed me to for almost 24 hours, and I had updated the ticket with that information.

After that and up to the time I migrated the site had run better then it had in months. In fact if it had ran this well before I would not have been inclined to migrate off MediaTemple.

I was not beyond being talked out of migrating to another provider. Between the loss of a family member, a new client with a ton of work, the holidays, the cost and time of having someone migrate this site and other sites, and on top of that going from $40 a month to $150 a month I would have loved a reason to not migrate.

But they were unable to do what RackSpace did in a few minutes, and that is point me to a problem.  Another problem that I have not really got into is MediaTemple.net’s in house control panel.  If it worked that list of plugins would have been shorter. I should have told him that part of the reason that there were so many had to do with the fact that their control panel did not delete sites that I tried to get it to delete. While the control panel says we have 15 sites, you can login through ftp and see that there are 20. Keep in mind I said I am not a technical person, but I do know how to use FTP, meaning there is a serious issue when I can see this problem. Yeah I guess I suppose I could have contacted them in the past to fix this.  But I am not here to debug their stuff for them. That is the job of whoever develops the MediaTemple control panel. Another annoying aspect of their control panel is adding a domain to the control panel.  It is not instant like most control panels, it can take up to 15 minutes for their control panel to add a domain (the process relies on a cron).  I figured after a year and half that MediaTemple.net would have this fine tuned.

Is MediaTemple.net WordPress Friendly?

When you search for “Mediatemple WordPress” you find they have landing pages just for WordPress. But it has been my experience a lot of plugins do not work with their service.  One in particular vital to someone that does not know how to back up their site, case in point is BackUpBuddy. There are some others that I am not mentioning purely because some tricks of the trade are up to the software providers to get out there, and the less that know about them the better off I am. But I found myself constantly having to reenter my serial numbers in.  At first I had thought it was the plugin developers favoring cPanel.  After all a very popular control panel, you go where the masses are.  But after relocating for the first time WordPress sites on RackSpace I am more inclined to think it was MediaTemple.net.  BackUpBuddy is working perfectly.  Also those licensed plugins are not asking me to re-enter my license information. MediaTemple is not as WordPress friendly as they could be.

Final thoughts on MediaTemple.net

MediaTemple.net is capable of great things. I would like to think they are a step above companies like Hostgator.com and Godaddy.com.  But there are things like this that keep me from wanting to list them in the big boys club. They have done what I wanted to do which was to create a control panel. There is defiantly room for a competitor to cPanel.  But it has been an unfinished product in the 1.5 years of my using it.

Then there are things like this:

http://hosting-reviews-exposed.com/?p=723

Is this the point where I tell you that you should avoid MediaTemple.net at all costs? Their control panel while being home grown, is an unfinished product. At times they seemed understaffed. Don’t even mention outsourced support to them (regardless if it can be done successfully).

Despite these failings MediaTemple is not a company that I will ultimately lump with the likes of Virtualis, DialTone, OChosting, FastServers/Layeredtech), and Burst.Net. They may very well be in the same position as Server Beach. Which honestly after my first dealings with them I would have told you to avoid Server Beach. But before I left the hosting industry I was approached by a company that had bought them out. Frankly the sales person they had contact me had changed my mind, though I had left by the time my previous company started using them. It was because they did what those companies I listed as failures would not do, and that is to seek redemption. MediaTemple did at least try to do some damage control, something I can not say about those I list as failures.

Regardless of how this ended, I can’t say that I would not consider MediaTemple in the future.

Hosting-Reviews-Exposed.com is now Up at Rackspace.com

Rackspace is now the home of Hosting-reviews-exposed.com. Last month I did not get out as many posts as I had wanted.  In part I had more work to do than expected, and I lost a member of my family. On the bright side the work came from someone that was not looking for the cheapest possible solutions. The extra work helped to go through the morning period, and I plan to bring something positive out of this tragedy.  But while this was happening hosting-reviews-exposed.com was going up and down like a roller coaster through the month of December 2011 Hosting-Reviews-Exposed.com had been up and down 164 times.  I have mentioned several times that I had planned to move off Mediatemple.net, but a support call was the final nail in the coffin with this company. More about that in another post.

Honestly there were a few other hosts that I had my eye on, one of which is a solar powered host out of California.  But given how chaotic my schedule has been I wanted to avoid not being able to get a full review of this host, not to mention I am in the progress of actually finding a home.  After all that was another reason I had got out of the hosting industry which was because I wanted time to buy things such as a car and a house. I got the Car back in late September 2010, granted car prices are not in state of change.  But I think now is the time for a new home.

I wanted to go with a true green hosting provider because at heart I am a tree huger. While I have not mentioned this provider by name the solar host out of California it is not hard to Google them and see who they are.

But here is why Rackspace won the handling of Hosting-reviews-exposed.com. There was a problem with databases, and it was that rather annoying looking color bars that told you what was a popular post for that week.  This widget turns out to be what was killing this site.  It was something I was recommended, I grudgingly did it as it looked like an eye sore on this site. I was really looking for a rational reason to remove it other than having to say I disliked how it looked. But I was told that it would help traffic, clearly it did it cut traffic by 80%. Mediatemple did not find it, and frankly I was not happy with them using the word theory to mean fact.  Not to mention they did a hatchet job to my site in the progress.

This is not an Endorsement of Rackspace

I have mentioned in the past that I was not particularly happy with Rackspace.  But I have yet to mention why.  My problems in the past had to do with the sales agents they had given me.  When I contact them to get new service often there was a lot of feet dragging in the progress. The easiest way to sour me on a company is to give me one too many company representatives that take up my time. One of the reasons I hated dealing with sales and billing reps at ThePlanet, as they were not inclined to keep you as a customer.

Granted these days I have not dealt with a sales agent with Rackspace, but I have never had a bad server from Rackspace.  Support is generally good; I do get the occasional bad tech that you will encounter from other companies.  Remember though this is not unlimited $3.99 a month hosting.  The hosting for Hosting-reviews-exposed.com is now costing me $150 a month, from the $40 at Mediatemple, from the $4 I originally spent at Godaddy.

Advice on WordPress for Rackspace Cloud users

The last two days hosting-reviews-espoed.com was only coming up 50% of the time, and would come up after a reload. The first 24 hours I had ignored Pingdom as I was a bit busy and thought that may have been the dns change. This turned out to be a php memory issue that I was able to correct by adjusting the values.

Now to see that Rackspace can earn being the home to Hosting-Reviews-Exposed.

BurstNET – What may have been my worst provider

Back when I did my review of Wooservers, I brought up my history with BurstNET.  Wooservers.com basic claim was that I could not judge their service based off of my own experiences.  But I have to ask, is a host only as good as their supplier? Supposibly BurstNET resellers get faster support, I have no idea because they could not handle 3 servers, so I saw no reason to invest in their reseller program.  After all if they can not handle 3 servers, its not a good sign to trust them with hundreds  of servers.  I still think wooservers.com is no better then BurstNET.  After all if BurstNET is willing to sacrifice support to their direct customers, they very well may skip lesser resellers to provide support to resellers that sell more then others.

Its been almost 10 years since I first used BurstNET

It really boogles the mind that any business can survive while being terrible at customer service.  Back in 2003 I got service with BurstNET because my previous company was looking for a viable cPanel company.   I was not particularly happy with Fastservers.net who would later become Layeredtech.   My second provider was OChosting, who were in the progress of leaving after they were threatening to charge extra for reboots because of outages caused by defective equipment. Which is a story for another day.  Also I have to say I prefer Plesk over cPanel another post for another day.   I don’t exactly remember dealing with the BurstNET sales dept that much in the beginning.  But after I got my second server there were setup issues and the server went down for 7 days.  After multiple calls that went to an answering machine that was full I was not particularly happy.  So I canceled the service. BurstNET was unwilling to provide a refund despite the issues being caused by them.

Second time is the charm with BurstNET?

By 2005 my business partner thought they would have the kinks worked out.  His thoughts were that no company could possible survive if they kept up that level of incompetence.   Clearly they can.  This server was held no longer then 2 weeks.  After 2 equipment failures  my business partner was sick of playing my part with this company because I refused to take any part of using them as a supplier.  Not once was he able to get someone on the phone, despite my recommendation that we call them first.  Though I ended up having to deal with them on trying to get a refund that never came.  Ultimately I feel I probable wasted more time then what a refund was worth.

This is one of those rare hosts where the searching for “BurstNET sucks” on google really does apply.

This is just off the first page:

http://www.vbulletin.com/forum/showthread.php/20467-BurstNet-STINKS ( 2 negative reviews from 2001)

http://www.webhostingstuff.com/review/BurstNet.html (12 negative reviews)

http://www.besthostratings.com/web-hosting/reviews/burstnet_technologies-Reviews.html
(6 negative reviews  Oct 2006 – Sept 2010)

http://www.web-hosting-top.com/web-hosting/web-hosting-top.burst.net-reviews (.5 out of 5 stars – 12 negative reviews)

http://forums.digitalpoint.com/showthread.php?t=1609927 (negative review from 2009)

http://forums.cnet.com/7723-6616_102-337170.html (negative review from 2009)

http://www.000webhost.com/directory/reviews/burst.net (2009- 2010 8 negative reviews).

There are even more.  For some reason the reviews on webhostingstuff.com about BurstNET start December 2008.

But there is also this tweet done on January 28, 2011

As for the what BurstNET reseller wooservers.com tried to tell me:

Judging a different company with your own past experience of burst.net is very unsubstantial.

Thats not one of their customers says:

http://www.webhostingtalk.com/showthread.php?t=919430

I saw there post on here and the high amount of bandwidth – space and price got me wanting to try them out, They tell you they have support in the uk and usa, and act like loads of people work for them when only one person was replaying to my tickets I checked out there domain and he’s the owner..

He also said they owned loads fof sites but all joined together to work on wooservers.com when i asked for the domains they worked on he refused to tell me..

He said server setup takes 12 – 24 hours but it look almost 3 days to setup, Once setup I asked a friend of mine to go over the vps to make sure I did it right, but he was unable to get on the server or open any of the pages and they wasn’t helpful about that..

 

I then asked for a refund as if he couldn’t connect or view anything on the server then it’s no good to me as me and him work together and they refused.

My advice is don’t use them, they seem to lie and it seem’s to be the one guy there, and not everybody is able to connect to the vps.

Is anybody able to recommend a good vps company that isn’t to pricey and have good connections to the uk.

– Matthew

No similarities to BurstNET at all there right?

Then there is the negative review on Web-hosting-top.com

http://www.web-hosting-top.com/web-hosting/web-hosting-top.wooservers.com/type/add-review

horrible service. my vps was down for over 24 hours and i lost all my data. support is so slow it takes 18 hours to respond to ticket. STAY AWAY FROM THEM.

This was on August 30, 2010.

Strangely another review was done on September 11, 2010:

I think wooservers is very reliable. I have never had an outage. Network Speeds are blazing fast. Customer service very nice and Super Fast. Amazing prices No One can beat. Amazing Ping Times Overall 100% Perfect

Then there is the one I love that seems like a failed advertisement on October 14, 2010:

woo servers is one of the best hosts around and is the most popular for businesses and i recommend all to use their service.

I tried several hosts but i failed in getting support, technical assistance, reliability, cheaters but woo servers are trusted and one can expect 100% satisfaction

* Fast email supports
* Different levels of servers so you can grow
* Very reliable with 99.9% Uptime
* Excellent support
* Good knowledge technically
* Very helpful, probably best known for top technical support

Overall, woo servers is a great choice, particularly for businesses.

If I did not know better I would almost think that was not a review.

Then there was the Wooserver.com webhostingstuff.com reviews which started August 31, 2010

http://www.webhostingstuff.com/review/WooServers.html

One day after the negative review on web-hosting-top.com.  Coincidence?  Perhaps.

But we were talking about BurstNET

There are two tweets I find the most intresting.

When it comes to BurstNET a fast response and 30 day guarantee don’t apply.

Justhost-Just don’t – a review of actual use

Why am I writing a review on the actual use of Justhost?  If you have read my posts you will know that I am in the progress of setting up new sources of income.  On one side I am building working sites for the purpose of selling.   The last site I sold last week had me setting up a site on Justhost, even though I had urged the buyer to avoid doing so.  I did not tell him about this site.  But I did tell him about what I had found while researching Justhost.   The biggest problem that comes to mind is speed, and we did encounter this problem.  As well as a problem with using the ftp program filezilla.   Because of the problems we had in the first 24 hours, the client changed his mind and went to Rackspace.   Not to mention the point where it was taking me hours to upload a few megs of data on to his account through a third party ftp program that they recommended that I find a bit shaddy.    I had talked my client out of migrating to Mediatemple (a post about that is in the works as to why).  But he left me with a working Justhost account to play with for 24 hours so I could see if the problems were true.

The rumor floating around is that Justhost is now part of the Endurance Group International. Inc.   Its not hard to beleive because Justhost is very similar to many of the sites in Endurance Group International, such as fatcow, ipage, and powweb to name a few.

Justhost loves to nickel and dime you

The first thing I found when logging into cPanel was a long screen of one time offers before letting me into the control panel.  Even after the special offers that launch before the start up screen you find even more offers within cPanel.  I imagine this is what every control panel that Endurance International Group customers look like.   What other choice is a webhost to have when they enter into the unlimited market then to figure out how to weasel out funds from a customer in another way.   The unlimited alone leaves the company in peril, but the advertising adds a whole new source of income.

1. Justhost – Pipedns

I am a little confused by this service.  As it seems a service “Manage your existing domains”.  They seem to have a partnership with Justhost as well as two other companies (super green hosting and hostclear)  I tend to think the manging of your domains involves transferring from your existing domain register.  I strongly suggest not transferring to them if thats the case.  I suspect that his is nothing more then a domain register.

Pipedns has me wondering much like I did when I had discovered Endurance International group.   I have to wonder with pipedns, supergreenhosting, hostclear, and justhost if they do not belong to Endurance International Group, if they are not part of another organization very similar to what the Endurance International group is.

2. Justhost – Go green

Just another of those add ins, that I see nothing about from the main page.  Perhaps much like Goddady, they subject you to one of the worst shopping carts where you have multiple items to try and pick through before you ultimately get to the last page to purchase your original intention.   Its such a thing that I can say has detoured me from buying from a company.   Here is the problem with Justhost’s green service, the details and facts behind you paying $0.97 are non-existent.   I am sure that their facility is not wind powered, after all that would be one hell of advertisement to have on the main site.  There is no clear information for where they purchase their ‘wind’ credits.  Any green “partnerships”, are not listed.  With what little information they have, I almost have to wonder if there is even a real green incentive program.

3. Justhost – designfusions.com

Dreamfusions is in my opinion apart of the same group that Pipedns.com is.  All you have to see why I think that is to do a whois lookup.  I could be wrong, but there are a lot of coincidences.  But I have to wonder since most of the sites are located with in the UK.

4. Justhost- Paid priority support or what ever happen to “no hidden fees”

“Best Support in the industry”, words used in their featured section.  But there is nothing stating that in order to get the best support that they offer you have to pay an extra $19.95 a year.

If you want a gimick host then Justhost is for you, if you want a real solution look elsewhere

Powersurge.com, FastServers.net, and LayeredTech.com: a host I used and I recommend avoiding

I am not sure how clear I can be that if you are interested in LayeredTech, you need to find someone else.   There is not company that I have been with that has earned as much contempt as LayredTech has earned.

I first brought up problems I had with LayeredTech and had promised a post in the future: http://hosting-reviews-exposed.com/uncategorized/are-you-considering-inmotionhosting-com-caution-read-my-review-before-buying.html

Well here it is, but unlike the last post LayeredTech is by far the worst of all the hosts that I have reviewed.    This company is responsible for most of the ulcers I have experiences and could easily have cost us hundreds of thousands in reoccurring income every year. Layeredtech, and the previous incarnations defiantly hurt the reputation of one of my hosting companies.

My History with PowerSurge, FastServers, and LayeredTech

We (former business associates) had started with LayeredTech in late 2001.   Long before LayeredTech  acquired  FastServers we were with PowerSurge.   It was never made clear when we were no longer a PowerSurge customer and became a FastServers Customer.     Our main reason for going with PowerSurge was cPanel. This would be our second cPanel provider (OCHosting was the first, and there is an avoidance post for them in the future).  Prior to 2007, we had an average of 27 servers, and were at a point of  paying over $7,000 a month.  Meaning they were getting around $84,000 a year.   They were our second cPanel provider, and we were intending to migrate from the first cPanel company (ochosting.com, a post about them later).

What we did not know is the servers we were getting from them were housed at facility called Hurricane Electric  (HE.net). This would become a network we would soon find to be one of the worst out there, as it was pron to outages and not to mention denial of service attacks.   Its my own speculation but I tend to wonder if it was being targeted for retaliation purposes, or perhaps it was not that well secured.   Somewhere along the way we were no longer a powersurge customer, but a FastServers customer.

In early 2008 LayeredTech would buyout FastServers.  Prior to doing a mass migration I personally contacted LayeredTech by phone and by email.   By phone I was told to contact FastServers.  By email I was sent to someone who they claimed would address my concerns, who after his initial response ignored my two attempts.  It seemed that I was more concerned with them retaining my service then they were.     By April 2008 we were already in progress of leaving because of an issue of refurbished hard drives (See below).  The bulk of my cancellations with LayeredTech were coming in and before the end of the year most of our accounts were gone.  I had notified them on their mandatory reason for canceling, that if they really wanted to know they should contact me.  This was first done in April, they waited till July to respond to the cancellation requests as they would ask why I had canceled my first server.   It was not till August 2008 I simply stop responding to their attempts to retain my service.   Because they had canceled three scheduled phone calls.    The last of which was to be a conference call, the arranger of the event was apparently sick, but no one else that was supposed to be in the conference call could check to see the conference system worked, or call me.

By late 2008 we were down to 1 server at $350 a month because a customer was rather nervous about moving.  But that would change by late 2009 after months of promises that a migration would be flawless (and it was). For which we were able to get the customer on a far more efficient server for far less then what FastServers would offer. By January of this year it was my pleasure to cancel the finale server with them before handing my controling interest of 4 hosting companies to the new owners.  There response to me was “We are sorry you feel that way”.   It was not a matter of how I felt, as it was their own actions that lead to this, and frankly we should have left sooner, long before LayeredTech acquired FastServers.

Hardware issues with LayeredTech/FastServers

Out of all companies we had a higher then average equipment failure.   Out of the 74 servers we had with LayeredTech/FastServers we had a 40% rate of hardware failure.  Worse yet we had a 30% chance of having a re-occurrence of failure.  Not once were we ever issued any sort of compensation for a failure in service.   I had even contact LayeredTech as a last ditch effort before moving to another provider, but LayeredTech seemed less concerned with the amount of time, the amount of servers, or the amount of money we had invested with FastServers.

The first warning sign with LayeredTech/FastServers Early 2002
(or drive? what drive?)

My issues first started with my 5th server back in early 2003.   Later this server would be considered the worst that we have ever had.   After getting another server to replace, I would ask for it to be mailed to us so we could either shoot it or run it over with a car.  For that Aaron wanted to sell the server to us, otherwise despite its hardware failure history he was going to reissue it to another customer.   Later on this would be funny because during 2008 they would start hounding us to get off 3 year old servers because they were worried about their durability.   But this disaster was enough that should have gotten my business partners to join with me in finding new companies.   Most servers that we get would have two or more drives for the sole purpose of back ups.  Remote back ups were at the time not cost effective, and only reserved on servers that held customers that paid for the service.   This server was no different and held a daily back up of all the content for every customer on its secondary drive.   During the first disaster the main drive went out.  For some reason Trevor of FastServers had to take the secondary drive out, and Trevor would tells us we did not know what we were talking about.  After hours of calling, emails, support ticket of back and forth arguing When he finale decided to take off for 18 hours.  I did not get any sleep and had to eagerly await for sales and billing to open.  I had to contact Aaron in sales to confirm that we indeed were being billed and paying for a secondary drive.  We had already suffered 10 hours of downtime by the time Trevor decided to take off, and this denial of a secondary drive cost us an extra day because apparently Trevor was the only one capable of finding and putting in our missing secondary hard drive.  For our downtime and my 48 hour period of no sleep, I got a “This situation just makes me sick”.  not an apology or I was wrong.  Or for that matter nothing to compensate us for this seriously flawed service.

The finale straw with LayeredTech/FastServers September 2007 – March 2008 (or if one refurbished drive fails, try another refurbished, rinse and repeat)

By this time we had more experience with a variety of suppliers, and it was rather clear the fail rate with LayeredTech/FastServers was beyond even some of the worst hosts like BurstNet.  During 4 separate hard drive crashes we come to find out that we were being given refurbished drives every time.   The claim was that drives were tested.  But you would think after the second and third time it would be come clear that there was a danger of losing us if they did not give us a new drive.  It was not until I had contact Aaron that we were going to leave that he took action to get what he claimed was a new server.   While admit we did not have any further problems with this server, I was not confident that this was a new server.

Apparently LayeredTech wanted us out faster – June 2008

If you remember I stated that I had wanted the 5th server with FastServers/LayeredTech because I had a lot of hard ware issues with it.  At the time the server was already three years old by the time we were in progress to replace it.   Regardless of its frequent hardware failure, Aaron wanted to recommission it.  But we were being contacted in June 2008 in regards to any server 3 years or older that they had to be replaced because they were at risk of collapse.  Strangely they targeted any server that was under $200 a month, and they were offering me nothing around the cost of the server.  I also no for fact that my company was not the first to use these servers.

The Hurricane Electric and LayeredTech/FastServers connection

Hardware issues were not our only concern,  network uptime was another issue.  By 2006 we were already getting service with other companies.  Any new servers we got with LayeredTech/FastServers were at there new center.    Every time we brought up HE.net problems were we told to get new servers at their new center.   Which meant we had to pay for the new and old server at the same time.   ThePlanet was more then happy later on to offer free two months on every server we migrated.  At the time we had been with ThePlanet for 3 years under EV1, and when they added cPanel it was becoming harder to consider using LayeredTech/FastServers.   I remember one outage under Hurricane Electric that was so bad that the tech on duty broke down and wrote on a forum how this may be the end of things,  its not surprising that post was late deleted.  Most outages were dos attacks (denial of service)

Would I recommend LayeredTech/FastServers?

NO,  and you should avoid this organization like the plague.   I can not stress it enough, LayredTech could care less if your a customer tomorrow as long as you pay them today.   Frankly I plan to add more posts aboutLayredTech as I have far more reasons why you should never use this company.   LayeredTech and FastServers have burned any possible opportunity of me ever coming back as a customer.

GoDaddy.com is where this site WAS hosted *UPDATED*

Godaddy.com was where this site first started. However a lot has changed since this was originally posted.  This site s currently hosted with Rackspace. The other sites I started with Godaddy.com has since moved to other companies after January 2011.

I originally bought the domain for this site and hosted it with Godaddy.com November 2007. I did this because I wanted to have my site on a  server separate from my hosting company servers.  Its no secret that this all started as a way to vent off frustration at webhostingstuff.com (http://hosting-reviews-exposed.com/why-i-blog).   In short I found they were deleting positive feed back for one of my sites.  After 72 hours of making and remaking the video and site; contacting many of the hosting companies found in the top reviews sites, my creative energies would soon seem spent.  I did not think much would come of what I had started.  At least until Google contacted me early 2010r to take up adsense.   I really did not think the video and a one page site would became a blog.  But when ever you find someone reviewing a host on youtube.com you find my video next to theirs.  Even though my video has not got as many viewers as a cute kitten video, I am getting far more traffic then the videos to get people to sign up for hosting.

The Bad about GoDaddy.com

Lets face it, if your like me you want the good news last.  When I go to a mechanic, vet, dentist, doctor…….. and they tell you I have good news and I have bad news.   You cringe with a horrid thought of what the bad might be.  Good news matters less then what the foreboding bad may be.  I will say this about GoDaddy, the bad is not as bad as it could be.  I will say that before November 2007, I had never had a shared hosting account.  I had a geocities page and another free site from a company that went out of business.    I made the strange jump of going from free hosting straight to a dedicated server.   but till I got this Godaddy account I had never had a shared hosting account.

Sometimes getting a hosting solution with GoDaddy.com is a roll of the dice

I can say with confidence that I have not had a lot of problems with the shared hosting for hosting-reviews-exposed.com on GoDaddy.  For that matter I have never contacted support in regards to this account.   Sometimes the site is slow to respond.  For that I think the site is getting to the point that it needs a more advance option.  But that’s not always the case because this year I got a three VPS accounts.   I got them at different times because I wanted my sites on different ips   2 of the sites are loading faster then this site, however the forth shared account (3rd bought this year) was offline every other day.  At the time of this post the site was down 2 times, for about 3 minutes each time.  This has happen over the course of 2 months.  Granted uninterrupted uptime is not vital to construction of this site, but it would be annoy on other sites that I might construct.

I also had two VPS accounts.  One of which  runs rather smoothly, but I can not say the same for the second.  Getting the second one set up was a pain and I closed that account down and took that to another company.  But to be honest I have not contacted Godaddy for resolution on this.  This is because I like speedy resolution but I don’t like having to call to get it.  I like companies that I can email, chat, or put a ticket in with.  If you ever looked at one of my phone logs it becomes clear why I hate spending time on the phone.  One wonderful example is I had spent 94 hours on the phone with Bank of America in 2008.

GoDaddy Tech support requires a phone call for faster service

In general I have not had a lot of support inquiries with GoDaddy.  But when I do it sometimes takes 24 hours to get a response.   Though I have found when I call them I tend to get the ball rolling faster.  Having owned 4 hosting companies I know that most customers prefer telephone support over ticket, email, and phone support.  I can not say that I am the same as I feel that I can give better details by a written system without having to repeat myself.  Not to mention over 11 years of dealing with suppliers on the phone. I feel a lot of time was wasted in phone communications.  That and I like documentation on my dealings with a company.

GoDaddy offers unlimited hosting

I am not exactly sure when they offered this, but I am no fan of unlimited hosting.  You read enough of my blog and you will see my position on hosting that clearly has limits when you try to test them.

The Good about GoDaddy.com

For almost three years I have had this site hosted with Godaddy.com.   Up till late May of 2010, this was a 1 page website.  During that whole time, I didn’t track the uptime and server response.    It was until I started other projects I that had to contact anyone at Godaddy for support.  During the life of this sites hosting account, I never contacted support in regards to this site.   Granted the most complex thing that I have had to do with this site is add WordPress, themes, and related add ons.  All of which was done without intervention from GoDaddy. But the traffic increase on this site lead to it moving to Mediatemple.net.

GoDaddy has full integration from their customer login area

Back in the beginnings of my first company integration was a far off concept.  A customer had to send email (no ticket system at the time) to get an email or domain set up on the server.  It was not till perldesk (or perhaps an early program) and cPanel that integration started to unfold for my company.  Honestly I have to say in many ways I am envious of the system that they have.  Customers are able to get a dedicated ip without human intervention from GoDaddy staff.  Not to mention upgrade a share hosting account to more advance solution.   Though ticket support is no where near as fast as phone support.

Would I recommend GoDaddy?

It depends.  What are your needs?  Are you just starting?  Than perhaps a shared plan would be ok. Have a site that is not a heavy resource user?  As your site grows you might want to consider one of their more advance packages.  But honestly, I have kept no site long term with their company.  Would I recommend them for a large scale organization?  No I would not.

When it comes to a recommendation or opinion on a host I strongly suggest that you do your own research.  By no means does a post be it negative or positive mean that the person has your best interests at heart.  They may very well make a huge commission, of for that matter they may just be a disgruntle customer that no one can truly please that wants to hurt a hosting company.

My finale opinion for GoDaddy.com is they are an ok place to start up a site from, but not a long term solution.

Who I used and who I am currently using for hosting

Every day the emails I have been getting have been growing in intensity.  The biggest question is “who do I recommend“.  I had hoped putting up a page on how to look into a host would slow the emails down, but it has not.  Frankly between this site and the projects that I am working on to for new forms of income.   I have not had enough time to actually try new hosts.  There is a big difference between recommending someone I find and recommending someone I use.  Any company that I recommend would have to have an actual site that I have running.  Currently  I  am to a point where I am spending as much time with email as I am trying to create new content for this blog.   So I am going to tell you who I am currently using, and yes I will be putting up affiliate links.  Now I know I have brought up affilate commisions as an issue with some of the companies that I have reviewed from webhostingstuff.com.  But I did not bring up the issue with all companies as some had small affilate commsions.   My only issue with affiliate programs is when they take a percentage that makes up most of the hosting bill.  But by no means does this mean they are the best host out there,  I have reasons that may very well change your mind into why you should sign up with them.  Keep in mind most of the hosts that I am currently using are hosting sites in the production process.   A sites being built from the ground up some that start out on a simple shared hosting, but sometimes it has to be set up on something else like dedicated or VPS hosting.

Then I am going make post on hosts that I have used and might use again at a later date as well as hosts I have used and I would recommend avoiding like the plague.  Those that I recommend avoiding like the plague will not have affiliate links, as I really have a hard time seeing these companies allowing me on their affiliate program after telling people that terrible these companies are.  Though there will be some exceptions as some companies were bought out and they were so bad that being taken over by someone else could only be an improvement.     To keep these mostly short and sweet posts I am going to do one company at a time.

The first company will be who this blog has been hosted with since it started.  All hosts I am currently using or have used will be found under the category  “My Hosting History”.